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- Tasks: Provide top-notch technical support and manage customer expectations daily.
- Company: Join a leading Managed Services Provider known for its fantastic culture and employee investment.
- Benefits: Enjoy a supportive work environment, opportunities for growth, and flexible working options.
- Why this job: Be part of exciting projects while developing your skills in a collaborative team atmosphere.
- Qualifications: Experience in networking, Microsoft 365, and technical support is essential; driving license required.
- Other info: Immediate start available; must pass an Enhanced DBS check.
Do you have the skills to fill this role? Read the complete details below, and make your application today.
Fantastic opportunity to work for a very well known and respected Managed Services Provider. An excellent company that goes the extra mile with all their staff, fantastic internal culture and a great location.
Roles & Responsibilities- To maintain a working, up to date knowledge of systems such as Google Workspace, Mobile/Cloud and Windows server/desktop operating systems.
- To ensure all work is accurately recorded through the ServiceDesk following defined procedures.
- To ensure customers remain well informed with timely, relevant, and concise feedback.
- To prioritise your workload, managing business and customer expectations.
- To maintain a good working understanding and use of support tools, such as the PSA/Service Desk & RMM.
- To assist in the design, development, and documentation of my clients’ technical services.
- Create and maintain customer documentation and internal procedure guides/Knowledge base articles.
- Must be able to reliably work under pressure while managing customer expectations and other stakeholders professionally.
- Must have the ability to work unsupervised and to manage time and workload effectively, ensuring tasks are completed in a timely and efficient manner.
- Provide cover for duties currently undertaken by other members of the team.
- To attend regular meetings with your team and reporting manager.
- To help create a friendly support team that is respected and trusted by customers.
- To be pro-active in suggesting new opportunities and developments for the business.
- To promote my clients service portfolio to current and potential customers and ensure new business opportunities are communicated to senior managers.
- Procedures for best practice and security must be maintained and adhered to, as given by the reporting manager.
- To ensure all activities are undertaken in compliance with HR, Health and Safety, equal opportunities and any other policies and procedures that are provided.
- To be involved and drive through project work.
- To impart your knowledge and experience, assisting in the training and development of Junior team members.
- To undertake such other duties as may reasonably be required by your reporting manager.
Must have a car and a valid driving license to commute between customer sites (local travel).
Technical- Networking (IP, Switching, WiFi, DNS, DHCP, Cisco and/or UniFi)
- Windows Server (AD, GPO’s Etc.) and Workstation administration, configuration and troubleshooting
- Installing and managing printers
- Supporting interactive display screens
- Google Workspace and Chrome OS
- Apple School Manager and iPad Support (preferred)
- Autotask and Datto RMM (preferred)
- Microsoft 365, Azure, Entra and Intune Management
- Automation experience
- Firewall policies
- Project experience
Position is subject to Enhanced DBS check.
Second Line Technical Support Engineer employer: The Channel Recruiter
Contact Detail:
The Channel Recruiter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Second Line Technical Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Cisco, UniFi, and Microsoft 365. Having hands-on experience or relevant certifications can set you apart from other candidates.
✨Tip Number 2
Network with current or former employees of the company on platforms like LinkedIn. They can provide insights into the company culture and the specifics of the role, which can help you tailor your approach during interviews.
✨Tip Number 3
Prepare to discuss your problem-solving skills and how you've handled technical issues in the past. Be ready to share specific examples that demonstrate your ability to work under pressure and manage customer expectations.
✨Tip Number 4
Show enthusiasm for continuous learning and development. Mention any recent training or courses you've completed related to the technologies listed in the job description, as this demonstrates your commitment to staying current in the field.
We think you need these skills to ace Second Line Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in networking, Microsoft 365, Azure, and any other technical skills mentioned in the job description. Use specific examples to demonstrate your expertise.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer support. Mention why you want to work for this particular Managed Services Provider and how your skills align with their needs.
Highlight Relevant Certifications: If you have any certifications related to networking (like Cisco or UniFi), Microsoft 365, or Azure, be sure to include them in your application. This can set you apart from other candidates.
Showcase Soft Skills: In your application, emphasise your ability to work under pressure, manage time effectively, and communicate clearly with customers. These soft skills are crucial for a Second Line Technical Support Engineer.
How to prepare for a job interview at The Channel Recruiter
✨Brush Up on Technical Knowledge
Make sure you're well-versed in the key technologies mentioned in the job description, such as IP networking, DNS, DHCP, and Microsoft 365. Be prepared to discuss your experience with these systems and how you've used them in past roles.
✨Demonstrate Problem-Solving Skills
Prepare to showcase your ability to troubleshoot and resolve technical issues. You might be asked to walk through a scenario where you had to diagnose a problem, so think of specific examples that highlight your analytical skills.
✨Showcase Communication Skills
Since the role involves keeping customers informed, practice explaining complex technical concepts in simple terms. Be ready to discuss how you ensure clear communication with clients and team members, especially under pressure.
✨Highlight Team Collaboration
This position requires working closely with other team members. Think of examples where you've successfully collaborated on projects or supported colleagues, and be prepared to discuss how you contribute to a positive team culture.
