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For Companies At a Glance
- Tasks: Lead a vibrant store, manage stock, and deliver exceptional customer service.
- Company: Join Scope, a charity dedicated to creating an equal future for disabled people.
- Benefits: Enjoy 35 days annual leave, flexible working, and wellbeing incentives.
- Why this job: Be part of a creative team making a real impact in the community.
- Qualifications: Experience in fashion/homeware retail and strong customer service skills required.
- Other info: We encourage applications from disabled candidates and offer interview adjustments.
The predicted salary is between 28800 - 42000 £ per year.
As Store Manager (known internally as General Store Manager) of Scope's Andover store you will have autonomy to run the store using your creativity and flair to flourish in our retail environment. Our retail roles are full of variety, and every day is different! Every day there will be a different challenge that you will find extremely rewarding.
The role
- Oversee all aspects of stock collection, preparation and display and look at ways to build stock donations.
- Ensure accurate cash handling, banking and financial reporting.
- Recruit, manage, and develop staff and volunteers within Scope’s HR and operational policies and procedures and foster an inclusive team working environment.
- Deliver exceptional customer service and engage with the local community to strengthen ties.
- Review and implement all relevant Health and safety policies to ensure compliance.
About You
- Have previous fashion and homeware experience and ideally previous experience of managing a large store footage.
- Be personable and have excellent customer service skills.
- Be commercial and have a can-do attitude.
- Have the ability to work collaboratively.
- Have excellent accuracy and attention to detail.
- Be proficient in the use of Microsoft Office.
- Be numerate and ensure accurate cash handling, banking, and financial reporting.
Please make sure you explain in your application, with examples, how you can meet these important skills. We ask you to show an appreciation of Scope’s values and our ambition of an equal future for disabled people.
About working in our shops
Our shops are the face of our retail brand, run by a dedicated, creative and passionate bunch of superstars. Focusing on sustainable fashion, engaging with local communities and leading our volunteers to deliver a great colleague and customer experience, we raise much needed funds to deliver an Equal Future for disabled people and their families.
Shop hours
It’s important for you to know that Scope Charity Shops are open every day. So some weekend and Bank Holiday cover is needed. Our full time hours are 35 hours a week, working five days out of seven. Weekly hours for part-time vacancies are on a seven-day rota.
Our values - pioneering, courageous, connected, open, fair. By living our values and trusting each other, we empower our colleagues to make decisions. By giving our colleagues freedom and space to spark creativity for innovation, we can push boundaries, change mindsets and be empowered to change the game with grit and determination and a sense of urgency.
Disabled candidates
We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve. Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme. Some applicants might need adjustments during the application process. If you require adjustments through your journey with us, please email us. You can find out more about interview adjustments on the Scope website.
Scope benefits
We believe hard work deserves reward and recognition. We offer a wide range of benefits including:
- 35 days annual leave
- Flexible working (where we can)
- Company pension
- Excellent training and career development
- Strong colleague networks across disability, LGBTQ+, race equality, carers, women and young colleagues
- Wellbeing incentives like a discounted gym membership, cycle to work scheme, and much more
One in four of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses. Together we will be unstoppable. For more information go to our website.
Please note that successful candidates will be subject to an enhanced DBS check. We welcome all applications by 11:59pm GMT on Tuesday 12 June 2025.
Store Manager employer: SCOPE
Contact Detail:
SCOPE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager
✨Tip Number 1
Familiarise yourself with Scope's values and mission. Understanding their commitment to creating an equal future for disabled people will help you align your responses during the interview, showcasing your passion for their cause.
✨Tip Number 2
Prepare examples from your previous experience that demonstrate your ability to manage a team effectively. Highlight instances where you've fostered an inclusive environment or improved customer service, as these are key aspects of the Store Manager role.
✨Tip Number 3
Research the local community in Andover and think about how you can engage with it. Being able to discuss specific ideas on how to strengthen ties with the community during your interview will show your proactive approach and commitment to the role.
✨Tip Number 4
Brush up on your financial reporting skills and be ready to discuss your experience with cash handling. Being numerate and demonstrating accuracy in financial matters is crucial for this position, so prepare to share relevant examples.
We think you need these skills to ace Store Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Store Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Relevant Experience: In your CV and cover letter, provide specific examples of your previous fashion and homeware experience, particularly in managing a large store. Use metrics or achievements to demonstrate your success in similar roles.
Emphasise Customer Service Skills: Since exceptional customer service is crucial for this role, include examples of how you've successfully engaged with customers and built community ties in your previous positions.
Align with Scope's Values: Make sure to express your appreciation for Scope's values in your application. Discuss how you embody these values in your work and how they resonate with your personal beliefs.
How to prepare for a job interview at SCOPE
✨Showcase Your Retail Experience
Make sure to highlight your previous experience in fashion and homeware, especially if you've managed a large store before. Be ready to discuss specific challenges you faced and how you overcame them.
✨Demonstrate Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about situations where you went above and beyond to help a customer or resolve an issue.
✨Emphasise Team Collaboration
Since the role involves managing staff and volunteers, be prepared to talk about your experience in fostering a collaborative team environment. Share examples of how you've motivated and developed your team.
✨Understand Scope's Values
Familiarise yourself with Scope's values of being pioneering, courageous, connected, open, and fair. Be ready to discuss how these values resonate with you and how you can embody them in your role as Store Manager.
