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- Tasks: Join a dynamic team as a Prepress/Artworker, driving customer engagement and feedback.
- Company: Be part of a revolutionary start-up transforming the print industry with innovative tech.
- Benefits: Enjoy flexible working options, a vibrant office in Manchester, and coffee on tap!
- Why this job: Shape your role and impact the future of a unique business while building strong customer relationships.
- Qualifications: Hands-on Prepress or Artworking experience is essential; a passion for client services is a plus.
- Other info: No CV needed to apply; just bring your enthusiasm and let's chat!
This is a pretty unique role, all the excitement of a start-up who already have the monopoly of the market as nobody does what this business does!
People think that print is dead or will be with tech becoming more and more involved. What though, if that tech didn’t threaten its existence but elevated, streamlined, and improved the industry? This is where we are with this one. Revolutionary to the industry and the process of uploading artwork, this tech software is already being used by over 500 customers and they are now in need of a CSR or Client Services Representative to drive value, gain feedback (imperative in R&D phase) and work internally to evolve the tech to ensure it’s the best version it can be, driving value and delivering for its customers.
We need you to have hands-on Prepress or Artworking experience. It would be ideal you’d like to use that experience to move into a different vertical. As a CSR, you’ll be actioning warm inbound leads, scheduling and conducting demos to showcase the system and when not on that, you’ll be driving value into the customer base by speaking with customers, obtaining feedback, and discussing other features they may or may not use/be aware of.
You’ll ultimately be the face of the business, the first and last point of contact for customers, prospects and anybody that is interacting with the business. You’ll need to love that aspect and have the ability to build rapport instantly. There’s a huge advantage if you are coming into this with knowledge and experience from the print industry. Even better if you’ve worked in a studio and now turned into a Client Services professional (or want to). The empathy and understanding of your customers’ market will be second to none and will instantly add value.
You’ll be joining a small but well-connected team. You’ll be the 5th person in the business. The role really does need you to be in and amongst the action, finger on the pulse and close to the throws of the business and its customers. So working in an office needs to be ok. There will be some flexibility once you are up and running but you’ll certainly be in the office more than not. What an office it is though, City Centre Manchester, Co-working, coffee on tap (until 3pm and then that’s switched to beer) inclusive and decent environment to be in.
You’ll be coming into this as the first person in this role. You make it what you want it to be. This is why we need you to know what you are doing. Set the bar, work out the process and off we go. It’s exciting because this is just the start of the journey, we will soon be hiring a sales person into the business which will continue your development and feed you even more customers and accounts to nurture.
If this sounds interesting, get in touch. Don’t worry about not having a CV ready or anything like that, all these things start with a conversation. Remote working/work at home options are available for this role.
Prepress/Artworker employer: M TWO Search Ltd
Contact Detail:
M TWO Search Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Prepress/Artworker
✨Tip Number 1
Familiarise yourself with the latest trends in the print industry and how technology is reshaping it. This knowledge will not only help you understand the company's unique position but also allow you to engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the print and tech industries. Attend relevant events or join online forums where you can connect with others who share your interests. Building these relationships can lead to valuable insights and potential referrals.
✨Tip Number 3
Prepare to showcase your hands-on experience in Prepress or Artworking. Think of specific examples where you've successfully managed projects or solved problems, as these will demonstrate your capability to thrive in a client-facing role.
✨Tip Number 4
Be ready to discuss how you would approach building rapport with customers. Consider strategies for effective communication and feedback collection, as this will be crucial in your role as a Client Services Representative.
We think you need these skills to ace Prepress/Artworker
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the unique aspects of the Prepress/Artworker position. Highlight your relevant experience in prepress or artworking, and how it aligns with the responsibilities outlined.
Tailor Your CV: Customise your CV to reflect your hands-on experience in the print industry. Emphasise any client-facing roles or customer service experience, as well as your ability to build rapport with clients.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the print industry and your understanding of how technology can enhance it. Mention specific examples of how you've driven value in previous roles and your eagerness to contribute to this innovative company.
Show Enthusiasm for the Company Culture: In your application, express your excitement about joining a small, dynamic team in a vibrant office environment. Highlight your willingness to be hands-on and your adaptability to the evolving nature of the role.
How to prepare for a job interview at M TWO Search Ltd
✨Showcase Your Prepress Experience
Make sure to highlight your hands-on experience in prepress or artworking during the interview. Discuss specific projects you've worked on and how they relate to the role, as this will demonstrate your understanding of the industry and its processes.
✨Emphasise Customer Interaction Skills
Since you'll be the face of the business, it's crucial to convey your ability to build rapport with customers. Share examples of how you've successfully interacted with clients in the past, focusing on your communication skills and empathy.
✨Demonstrate Adaptability
This role is unique and evolving, so be prepared to discuss how you can adapt to new challenges. Talk about times when you've had to learn quickly or adjust to changes in a project, showcasing your flexibility and willingness to grow.
✨Express Enthusiasm for the Tech
The company is revolutionising the print industry with their tech software, so show genuine excitement about it. Research the technology beforehand and be ready to discuss how you see it impacting the industry and how you can contribute to its success.
