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- Tasks: Help customers complete their holiday bookings and resolve any issues.
- Company: Join a leading Travel Specialist with a vibrant team in Chester.
- Benefits: Enjoy commission, 22 days holiday, social events, and employee discounts.
- Why this job: Perfect for travel enthusiasts wanting to make an impact in the industry.
- Qualifications: Sales or customer service experience in travel is essential.
- Other info: Flexible working options: remote, hybrid, or in-office.
Recruit4staff are proud to be representing their client, a leading Travel Specialist in their search for a Travel Consultant to work remotely, hybrid or in office, the offices based in Chester.
For the successful Travel Consultant, our client is offering:
- Salary up to £26,260.00 Per Annum + OTE
- This is a full-time position where you will be required to work 39 hours per week; A 7-day shift pattern (e.g. 3 weekdays & 1 Weekend Day)
- Permanent Position
Benefits:
- Commission
- Pension
- 22 Days Holiday
- Enhanced Pension
- Maternity & Paternity
- Social Events
- Employee Discounts
- Life Insurance
The role - Travel Consultant:
- Contact customers who have not completed online bookings for holidays and overseas travel
- Complete bookings with customers whilst on the phone
- Identifying reasons for incomplete bookings; liaise with internal teams to ensure the products and website are in correct working order for the completion of other online bookings
- Work to KPIs and outbound customer contact targets to capture incomplete bookings within a certain timescale
- Assist customers having problems with bookings on the website
What our client is looking for in a Travel Consultant:
- Previous experience working in a sales or customer negotiation contact roles - ESSENTIAL
- Travel Industry, Leisure Industry, Ticket Sales, Hotel Reservations & Reservations knowledge - ESSENTIAL
- Outbound customer contact experience / Customer Service - ESSENTIAL
- Able to work shift pattern to include weekends - ESSENTIAL
Key skills or similar Job titles: Booking Agent, Customer Service Advisor, Holiday Sales Advisor, Travel Agent, Holiday Rep.
Commutable From: UK Wide
For further information about this and other positions please apply now.
Travel Consultant employer: Recruit4staff LTD
Contact Detail:
Recruit4staff LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Consultant
✨Tip Number 1
Familiarise yourself with the latest trends in the travel industry. Being knowledgeable about popular destinations, travel restrictions, and customer preferences will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role involves contacting customers directly, being able to convey information clearly and confidently is crucial.
✨Tip Number 3
Network with professionals in the travel industry. Join relevant online forums or social media groups where you can connect with others and gain insights into the role of a Travel Consultant.
✨Tip Number 4
Prepare for potential role-play scenarios during the interview. You may be asked to demonstrate how you would handle customer inquiries or resolve booking issues, so practice these situations beforehand.
We think you need these skills to ace Travel Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales and customer service, particularly within the travel or leisure industry. Use keywords from the job description to demonstrate your suitability for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and customer service. Mention specific experiences that relate to the responsibilities of a Travel Consultant, such as handling bookings or resolving customer issues.
Highlight Relevant Skills: In your application, emphasise skills that are essential for the role, such as outbound customer contact experience and familiarity with booking systems. Provide examples of how you've successfully met KPIs in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the travel industry.
How to prepare for a job interview at Recruit4staff LTD
✨Showcase Your Sales Experience
Make sure to highlight your previous experience in sales or customer negotiation roles. Be prepared to discuss specific examples of how you've successfully closed deals or resolved customer issues, as this is essential for the Travel Consultant position.
✨Demonstrate Industry Knowledge
Familiarise yourself with the travel industry, including current trends and popular destinations. Being able to discuss your knowledge of hotel reservations, ticket sales, and leisure activities will show that you're passionate about the role and understand the market.
✨Prepare for Outbound Contact Scenarios
Since the role involves contacting customers who have not completed bookings, think of potential scenarios you might encounter. Prepare responses on how you would handle objections or concerns from customers to demonstrate your problem-solving skills.
✨Emphasise Flexibility and Teamwork
The job requires working a shift pattern, including weekends. Be ready to express your willingness to adapt to different schedules and your ability to work collaboratively with internal teams to ensure a smooth booking process for customers.
