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- Tasks: Manage client relationships, provide technical support, and drive business growth.
- Company: Datcom is a leading tech company focused on delivering top-notch IT solutions.
- Benefits: Enjoy flexible working options, competitive salary, and opportunities for professional development.
- Why this job: Join a dynamic team where your technical skills can shine and make a real impact.
- Qualifications: Must have a strong technical IT background and excellent communication skills.
- Other info: Ideal for those looking to transition from technical roles into client management.
The predicted salary is between 36000 - 60000 £ per year.
Datcom is seeking a Technical Account Manager. This role will be instrumental in managing all our client relationships, nurturing strong partnerships, and ensuring the best quality service is given, whilst aligning them with appropriate solutions and services offered by our company. Coming from a technical hands-on background, you will have a full understanding and appreciation of our clients’ technological landscapes and be able to drive both the best level of current support and the development of their IT.
If you feel you have the skills outlined as an existing Account Manager or are an experienced technical team manager or similar, looking for a change of direction, we would love to hear from you.
Your responsibilities:
- You will act as the main point of contact for our clients, building trust, credibility, and maintaining the relationship.
- Liaising with the client and our internal teams, you will need to understand the client needs and objectives; provide proactive support and advice, as well as fast and thorough reactive response to queries.
- You will work closely with our Account Director and Sales Team to develop strategic plans to expand business within targeted clients.
- Working with our leadership team, you will conduct contract renewals, engage in pricing negotiations on contracts and service provision, maximizing value for both Datcom and the client.
- You will create and propose quotations for all client requirements, ensuring that within the framework of our financial goals, our quality standards are maintained.
- As our clients' go-to, you will need to stay up-to-date with the latest market trends, technologies and versions, ensuring their technical landscapes represent the best solution for them.
About you:
- We are looking for somebody with the proven skills to confidently carry out the above responsibilities.
- Technical IT background - a Microsoft-based technical background is mandatory.
- Customer obsessed; you have a strong customer-centric focus.
- Ability to effectively communicate and collaborate with stakeholders at all levels of an organization with gravitas and confidence, including senior executives and board members.
- Good business acumen; an ability to understand small to medium-sized businesses challenges.
- Pragmatic problem solver and attentive to detail.
- Identify and pursue opportunities to expand the account, delivering tailored solutions that meet the client's business objectives.
- Monitor account performance, providing insights and recommendations to drive continuous improvement and client satisfaction.
- Strategic, creative, and critical thinking – analytical.
- Ability to work on multiple, complex projects at once.
- Strong communication and presentation skills.
- Strong networker, negotiator, and client liaison.
- Collaborative – ability to work cross-team.
- General technical acumen and interest in new technology.
- Strong organisational skills with a clear ability to self-manage day-to-day workloads.
Technical Client Relashionship Manager employer: Datcom
Contact Detail:
Datcom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Client Relashionship Manager
✨Tip Number 1
Familiarise yourself with the latest Microsoft technologies and solutions. As a Technical Client Relationship Manager, having a solid understanding of these tools will not only boost your confidence during discussions but also demonstrate your commitment to staying current in the field.
✨Tip Number 2
Network with professionals in the industry, especially those who are already in similar roles. Attend relevant tech meetups or webinars to build connections and gain insights into what makes a successful Technical Account Manager.
✨Tip Number 3
Prepare to showcase your problem-solving skills by thinking of specific examples where you've successfully navigated client challenges. This will help you stand out during interviews and show that you can deliver tailored solutions.
✨Tip Number 4
Research Datcom's client base and understand their business challenges. Being able to discuss how you can address these issues will demonstrate your proactive approach and alignment with the company's goals.
We think you need these skills to ace Technical Client Relashionship Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical IT background and any relevant experience in account management. Use specific examples that demonstrate your ability to build client relationships and provide solutions.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and your understanding of the technical landscape. Mention how your skills align with the responsibilities outlined in the job description, particularly your experience in negotiations and strategic planning.
Showcase Relevant Skills: When detailing your experience, focus on your communication and collaboration skills. Provide examples of how you've successfully managed client relationships and driven business growth through tailored solutions.
Research Datcom: Familiarise yourself with Datcom's services and market position. Understanding their offerings will help you articulate how you can contribute to their goals and enhance client satisfaction during the application process.
How to prepare for a job interview at Datcom
✨Showcase Your Technical Expertise
Make sure to highlight your technical background during the interview. Be prepared to discuss specific technologies you've worked with, particularly those related to Microsoft, and how they can benefit the clients you'll be managing.
✨Demonstrate Customer-Centric Mindset
Emphasise your commitment to customer satisfaction. Share examples of how you've gone above and beyond for clients in the past, and be ready to discuss how you would approach building strong relationships with Datcom's clients.
✨Prepare for High-Level Discussions
Since you'll be liaising with senior executives and board members, practice articulating your thoughts clearly and confidently. Prepare to discuss how you would handle negotiations and present tailored solutions that align with client objectives.
✨Exhibit Strong Problem-Solving Skills
Be ready to provide examples of how you've tackled complex challenges in previous roles. Highlight your analytical thinking and how you've used it to drive improvements and enhance client satisfaction.
