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For Companies At a Glance
- Tasks: Be the go-to person for IT support, troubleshooting issues and ensuring smooth tech operations.
- Company: Join a global leader in smart payment devices, impacting billions of transactions worldwide.
- Benefits: Enjoy structured career growth, paid certifications, generous leave, and a Christmas shutdown.
- Why this job: Work in a fun, dynamic environment while shaping everyday tech interactions.
- Qualifications: 2+ years in IT support, strong Microsoft Office 365 skills, and a customer-focused mindset.
- Other info: Bonus points for experience in global organisations and writing helpful IT documentation.
The predicted salary is between 28800 - 43200 £ per year.
About the Opportunity
Have you ever used self-checkouts, vending machines, paid for parking, or dabbled in arcade games? Chances are, the technology behind those transactions was powered by our client—a global leader in smart payment devices and business management software, enabling billions of transactions worldwide. This is your chance to be part of a company that's not only tech-savvy but also human-centric. With over 2,500 employees across 40+ service branches, this is where innovation meets impact.
What You'll Be Doing
As a Service Desk Analyst, you'll be the frontline for all IT support within the organization. You’ll troubleshoot issues, fulfil IT service requests, and ensure smooth day-to-day tech operations. You’ll be essential in making sure your colleagues are empowered with reliable and responsive tech support.
Your core responsibilities include:
- Logging, diagnosing, and resolving IT incidents and requests
- Triaging tickets and escalating where needed
- Guiding users through software updates and basic troubleshooting
- Maintaining the internal IT knowledge base
- Collaborating with global IT teams
What We’re Looking For
- 2+ years in IT support, ideally in an ITIL environment
- Strong experience with Microsoft Office 365 & ITSM tools
- Clear communicator with a customer-focused mindset
- Analytical thinker with great troubleshooting instincts
- Able to prioritize and juggle multiple tickets in a fast-paced environment
Bonus Points If You Have:
- An associate degree in Computer Systems Engineering or equivalent experience
- A knack for writing clean, helpful IT documentation
- Experience supporting global or matrix organizations
What’s in it for You
- Structured career growth plans
- Paid industry certifications & learning opportunities
- Annual company performance bonus
- Generous holiday and sick leave
- Christmas shutdown period
- Pension match up to 7% + Life assurance
- Volunteer days and global collaboration opportunities
Why Join Us?
This is more than just an IT support role—it’s a chance to be part of an international tech powerhouse shaping the way people interact with machines in everyday life. If you're action-oriented, love solving problems, and want to work in a fun, dynamic environment—this is the place for you.
Service Desk Analyst employer: Approach People Recruitment
Contact Detail:
Approach People Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Familiarise yourself with ITIL principles, as this role values experience in an ITIL environment. Understanding these frameworks will not only help you in the interview but also demonstrate your commitment to best practices in IT support.
✨Tip Number 2
Brush up on your Microsoft Office 365 skills, especially if you can showcase specific examples of how you've used it in previous roles. Being able to discuss your proficiency confidently can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your troubleshooting process in detail. Think of specific incidents where you successfully resolved issues and be ready to explain your thought process, as this will highlight your analytical thinking and problem-solving abilities.
✨Tip Number 4
Showcase your communication skills by preparing to give examples of how you've effectively collaborated with teams or guided users through technical issues. This is crucial for a customer-focused role like the Service Desk Analyst position.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support, particularly with Microsoft Office 365 and ITSM tools. Use specific examples that demonstrate your troubleshooting skills and customer-focused mindset.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role of Service Desk Analyst. Mention how your background aligns with the company's mission and values, and provide examples of how you've successfully resolved IT issues in the past.
Showcase Your Communication Skills: Since clear communication is key for this role, ensure your application reflects your ability to convey technical information in an understandable way. Consider including a brief example of how you’ve effectively communicated with users in previous roles.
Highlight Documentation Experience: If you have experience writing IT documentation, make sure to mention it. This could set you apart from other candidates. Provide examples of how your documentation has helped improve processes or user understanding.
How to prepare for a job interview at Approach People Recruitment
✨Showcase Your IT Support Experience
Make sure to highlight your previous experience in IT support, especially if you've worked in an ITIL environment. Be ready to discuss specific incidents you've resolved and how you approached troubleshooting.
✨Demonstrate Your Communication Skills
As a Service Desk Analyst, clear communication is key. Prepare examples of how you've effectively communicated with users to resolve their issues. This will show that you have a customer-focused mindset.
✨Familiarise Yourself with Microsoft Office 365
Since strong experience with Microsoft Office 365 is essential, brush up on your knowledge of its features and common issues users face. Being able to discuss this confidently will set you apart.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions where you'll need to demonstrate your analytical thinking and problem-solving skills. Practice how you would handle multiple tickets in a fast-paced environment to showcase your prioritisation abilities.
