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- Tasks: Assist customers with payments and ensure excellent service.
- Company: More2Life is a leading equity release lender in the UK, helping thousands monthly.
- Benefits: Enjoy 23+ days holiday, pension contributions, health benefits, and more.
- Why this job: Join a supportive team focused on customer satisfaction and personal growth.
- Qualifications: Strong communication skills; experience in finance or mortgages is a plus.
- Other info: Embrace our core values: ambitious, supportive, personal, integrity, responsive, and expert.
More2Life is part of the Key Group of companies and has been a pioneering force in the Equity Release market since its launch in 2008. Today, operating from our offices in Preston, we help over 1000 people every month to confidently release cash from their homes, significantly growing year on year to become one of the largest lifetime mortgage lenders in the UK.
We are looking for Finance Agents to join our expanding team, to assist customers who wish to make payments to their accounts.
Core Responsibilities:- Act with integrity, due skill, care, and diligence in all dealings with customers and 3rd parties.
- Pro-active customer contact and support by telephone and/or in writing.
- Work individually and as part of the team to reach satisfactory customer outcomes.
- Adherence to risk and compliance frameworks to ensure that we conform with our legal and regulatory requirements.
- Liaise with other departments within the Company to ensure optimum service for the customer and to minimise risk for the Company.
- Experience in the Mortgage or Equity Release market would be desirable.
- Ability to communicate effectively both verbally and in writing.
- Ability to resolve or escalate payment issues on a timely basis.
- Excellent communication skills and the ability to develop strong working relationships with both customers and colleagues alike is essential.
Most of all we look for people who display and work around the core values of our business:
- Ambitious - to break ground to help our customers enjoy a better retirement.
- Supportive - relationships are key to everything we do.
- Personal - going above and beyond to offer exceptional service.
- Integrity - honest, true and transparent in all our relationships.
- Responsive - whatever the challenge we'll deliver the right result.
- Expert - experts in our field, our thirst for knowledge never stops.
- 23 days holiday, plus bank holidays. Rising to 28 based on length of service.
- Additional holiday purchase scheme.
- 1 charity day.
- Tier 1 pension (5% Employee, 8% Employer).
- Simply Health.
- Life Assurance.
- Rewarding Staff Referral Scheme.
- Long Service Award.
- Enhanced Maternity & Paternity Pay.
Payments Servicing agent employer: Key Group
Contact Detail:
Key Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Payments Servicing agent
✨Tip Number 1
Familiarise yourself with the Equity Release market and More2Life's specific offerings. Understanding the nuances of this sector will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, both verbal and written. Since the role involves liaising with customers and colleagues, being able to convey information clearly and effectively is crucial.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've resolved customer issues in the past. This will highlight your capability to handle payment issues efficiently.
✨Tip Number 4
Research the core values of More2Life and think about how your personal values align with them. Be ready to discuss this alignment during your interview to show that you're a good cultural fit for the team.
We think you need these skills to ace Payments Servicing agent
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Payments Servicing Agent position at More2Life. Understand the core responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise any experience you have in the Mortgage or Equity Release market. Mention specific examples of how you've effectively communicated with customers and resolved issues, as these are key aspects of the role.
Showcase Your Skills: Make sure to highlight your communication skills, both verbal and written, in your application. Provide examples of how you've developed strong working relationships with customers and colleagues, as this aligns with the company's core values.
Tailor Your Cover Letter: Craft a personalised cover letter that reflects your understanding of More2Life's mission and values. Explain why you're passionate about helping customers and how you embody the qualities they seek, such as integrity and responsiveness.
How to prepare for a job interview at Key Group
✨Show Your Knowledge of the Industry
Make sure to brush up on your knowledge of the Mortgage and Equity Release market. Being able to discuss current trends or recent changes in regulations will demonstrate your expertise and interest in the field.
✨Emphasise Your Communication Skills
Since the role involves a lot of customer interaction, be prepared to showcase your communication skills. Use examples from past experiences where you effectively resolved issues or built strong relationships with customers.
✨Demonstrate Integrity and Diligence
The company values integrity highly, so be ready to discuss how you have acted with honesty and transparency in previous roles. Share specific instances where you prioritised ethical considerations in your work.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially regarding payment issues. Think of scenarios where you had to resolve conflicts or challenges and be ready to explain your thought process and actions.
