Hospitality team leader

Do you exude positivity? Are you personable and attentive? Do you have what it takes to provide service as exceptional as our stunning client spaces? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a Hospitality Team Leader who strives to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for exceptional experiences and creating unforgettable moments. We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves. If you’re a Hospitality Team Leader who thrives on delivering impeccable service in a harmonious and collaborative team, we would love to hear from you.

We are seeking an enthusiastic and experienced Hospitality Team Leader to join our dynamic team in London, United Kingdom. As a Hospitality Team Leader, you will play a crucial role in ensuring the delivery of exceptional food and beverage operations whilst leading and motivating a dedicated team.

• Plan, organise, and oversee successful operations for all meetings and events
• Collaborate with the kitchen and events team to ensure food and service provision aligns with company standards
• Ensure compliance with all legislative and government guidelines, including The Food Safety Act, Health and Safety at Work Act, and COSHH regulations
• Handle customer enquiries and complaints effectively and courteously, escalating to management when necessary
• Conduct regular checks on business operations, equipment, maintenance, housekeeping, and other health and safety matters
• Monitor food and beverage control, including performing stock takes and managing orders
• Lead, motivate, and develop team members to maintain high standards of service
• Implement and maintain quality control measures to ensure consistent service excellence
• Contribute to the development of new service ideas and operational improvements
• Liaise with clients and suppliers to ensure smooth event execution and customer satisfaction

Qualifications

• Proven experience in a hospitality team leader role or similar position
• Excellent knowledge of food and beverage operations
• Strong leadership and team management skills
• Outstanding communication and interpersonal abilities
• Exceptional customer service skills with a friendly and professional demeanour
• Excellent time management and organisational skills
• Ability to work flexibly and adapt to changing priorities
• Strong problem-solving skills and ability to work under pressure
• Proficiency in basic financial management, including stock control and ordering
• In-depth understanding of health and safety regulations in the hospitality industry
• Experience in meetings and events management (desirable)
• Food safety certification (desirable)
• Proficient in using relevant hospitality management software
• Ability to take initiative and make decisions in a fast-paced environment
• Strong presentation skills
• Empathetic and supportive approach to team management
• Goal-oriented mindset with a focus on achieving operational excellence

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve. We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of. Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us. Join us, and be part of the food revolution!

BaxterStorey Values:

• ALWAYS VISIONARY We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.
• WHOLEHEARTEDLY POSITIVE We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.
• CREATIVELY COLLABORATIVE We embrace our differences to push creativity and we work together to be better.
• FOREVER CONSCIOUS We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential. We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds. BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’. Join us and bring your unique perspective to our team.