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- Tasks: Provide 2nd Line Support across the UK and Ireland, including VIP support for senior executives.
- Company: Join a rapidly growing company with a strong presence in Europe, now expanding in the UK.
- Benefits: Enjoy hybrid working, 33 days holiday, and a competitive salary package.
- Why this job: Be part of a dynamic team, enjoy work/life balance, and make an impact in a new role.
- Qualifications: Must have 2nd Line Support experience, Windows 10 & 11, Microsoft Server, SQL Server, and Azure skills.
- Other info: This is a unique opportunity to be the first UK-based Support Engineer in a global team.
Hereford
Hybrid: 3 days in office, 2 days from home
£30,000-£35,000 + 33 Days Holiday + Hybrid Working + Package + Benefits
Excellent opportunity for a confident 2nd Line Support Engineer with stakeholder management experience to join a world renowned business offering a brilliant work/life balance, a varied and interesting day job, and a great benefits package!
This company is relatively new in the UK but is very well established across the EU. They are diversifying their team here and are looking to add a 2nd Line Support Engineer on a permanent basis to the team.
In this role, you will provide 2nd Line Support across the UK and Ireland. You'll also provide VIP support to the CEO and CISO who are both based in the UK. You'll join a wider team of Support Engineers but you'll be the very first to be based in the UK, instead of Europe. You'll work 9-5, Monday to Friday, 3 days in the office, 2 from home.
The ideal candidate will be a confident 2nd Line Support Engineer with good stakeholder management experience within a commutable radius of Hereford. Candidates must have:
- Windows 10 & 11 support experience
- Microsoft Server experience
- Some SQL Server experience
- Good Azure support experience
This is a fantastic opportunity to join a global powerhouse in their field offering a technically fascinating position, variety in your day to day, and plenty of autonomy to stamp your mark on a brand new position in this business!
The Role:
- 2nd Line Support
- VIP support / Stakeholder Management
- Joining a wider team of IT Support, but the first in the UK
- 9-5, Monday to Friday, Hybrid working (3 in, 2 from home)
The Person:
- 2nd Line Support Experience
- Confident dealing with Senior Stakeholders
- Windows experience - 10 & 11, Server, SQL Server, and Azure
- Commutable to Hereford 3 days a week
We are an equal opportunities employer and welcome applications from all suitable candidates.
2nd Line Support Engineer employer: Rise Technical Recruitment
Contact Detail:
Rise Technical Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 10 & 11, Microsoft Server, SQL Server, and Azure. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Highlight any previous experience you have with VIP support or stakeholder management. Prepare examples of how you've successfully managed relationships with senior stakeholders, as this is a key aspect of the role.
✨Tip Number 3
Research the company’s presence in the UK and EU markets. Understanding their business model and recent developments can help you tailor your conversation during interviews and show your genuine interest in the company.
✨Tip Number 4
Since this position involves being the first 2nd Line Support Engineer based in the UK, think about how you can contribute to building the team culture. Be ready to share ideas on how you would approach this unique opportunity during your discussions.
We think you need these skills to ace 2nd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 2nd Line Support experience, particularly with Windows 10 & 11, Microsoft Server, SQL Server, and Azure. Use specific examples to demonstrate your skills and achievements.
Craft a Strong Cover Letter: Write a cover letter that showcases your confidence in dealing with senior stakeholders and your ability to provide VIP support. Mention your interest in the hybrid working model and how it aligns with your work style.
Highlight Relevant Experience: In your application, emphasise any previous roles where you provided 2nd Line Support or managed stakeholder relationships. This will help the company see your fit for the position.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a technical support role.
How to prepare for a job interview at Rise Technical Recruitment
✨Showcase Your Technical Skills
Make sure to highlight your experience with Windows 10 & 11, Microsoft Server, SQL Server, and Azure during the interview. Be prepared to discuss specific scenarios where you've successfully resolved issues using these technologies.
✨Demonstrate Stakeholder Management Experience
Since this role involves VIP support for senior stakeholders, share examples of how you've effectively communicated and managed expectations with senior staff in previous roles. This will show your confidence and ability to handle high-pressure situations.
✨Research the Company
Familiarise yourself with the company's background and their operations in the UK and EU. Understanding their culture and values can help you tailor your responses and demonstrate your genuine interest in joining their team.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about the team dynamics, the tools they use, or how success is measured in this role. It shows your enthusiasm and helps you assess if the company is the right fit for you.
