Senior Service Designer

Company Description
Are you ready to join the forefront of technology innovation with Netcompany? As one of the fastest growing technology companies, we are disrupting the marketplace and revolutionizing the way businesses operate. Our vision is to be the leading digital challenger in Europe whilst evolving the next generation of IT consulting. Operating across both public and private sectors, we offer a comprehensive range of services from application development and seamless cloud migration to program delivery and service operations, designed to meet diverse business needs.
Job Description
As a Senior Service Designer at Netcompany you will deliver high‑profile digital products and services for some of the UK’s largest companies and public‑sector organisations. You will work with market‑leading technologies and span user, technical and business operations to build solutions that meet user needs, deliver business impact and benefit society.
Key Responsibilities
Experience delivering in the UK public sector including working to GDS standards and passing Service Standard Assessments
Build strong stakeholder relationships with clients and act as a key point of contact in delivery teams
Understand user, business needs and requirements and the wider operational and organisational context
Analyse user needs and business objectives in highly complex service areas
Create design concepts, user experience designs and service blueprints that reimagine how services are delivered end‑to‑end
Help to define vision and outcomes for products, services and programmes
Lead on design workshops and design sprints with the team, senior stakeholders and users
Rapidly design and test digital prototypes with users
Qualifications
You are an experienced service designer with the ability to lead and coach team members to deliver outstanding digital services
You work in agile, multi‑disciplinary delivery teams and have experience delivering new services as part of large and complex transformation projects
You are adept at building strong client relationships and working collaboratively across teams and organisations to deliver challenging projects to tight timescales
You have experience delivering in the UK public sector including working to GDS standards and passing Service Standard Assessments
You work with technical and business stakeholders and communicate complex business and technical challenges clearly for both audiences. You know how to manage stakeholder expectations, set direction and navigate difficult discussions
Benefits
Hybrid working model with some flexible working
25 days’ holiday
Private medical health care via Vitality
Pension contribution, life assurance
Professional certifications supported as part of learning and development
A range of retail discounts to enhance your lifestyle, encompassing restaurants, supermarkets, travel, leisure activities and health and well‑being services
Access to our Employee Resource Groups, providing a platform for colleagues to connect, learn and support one another
Additional Information
Join Netcompany, where we proudly hold the 5th position on the esteemed UK Top 50 Best Places to Work in the Glassdoor Employees’ Choice Awards for 2024.
At Netcompany, we pride ourselves on our entrepreneurial spirit and our capacity for doing things differently. Our culture is built on fostering low bureaucracy, emphasising high agility and promoting flexibility, enabling everyone to contribute their best.
Our journey began in the UK with the acquisition of Hunter Macdonald in 2017. We have expanded our headcount globally to 7400+ employees and have offices in UK, Denmark, Norway, Poland, Holland and Vietnam.
We are a Disability Confident Employer and are committed to creating an inclusive and diverse environment that celebrates every individual.
If you require any reasonable adjustments or additional support during the interview process, please email HR Team at for assistance.
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