Customer Service Administrator

An excellent opportunity has arisen to work for our established client in Theale as a Customer Service Administrator. Working hours are Monday – Friday, 8.30am – 5.00pm and will be paying an annual salary of between £25,000 – £26,000 depending on experience. As the Customer Service Administrator, you will be responsible for: Assisting the Service/Installations Manager & Supervisor. Answering the Service Line telephone promptly and pleasantly and handle all calls/information with discretion and confidentiality. Monitor the Service email inbox and deal with any enquires. Ensure all service calls are logged promptly onto the customer-based systems Arrange for Sub-contractors to attend calls and raise purchase orders. Update Engineers assigned calls daily and report any calls that need further works to Service Manager/Supervisor. Update customer websites with engineer ETA and delivery of kit/parts. Benefits: 23 days rising to 25 days + Bank holidays Health care Pension Free parking The successful Customer Service Administrator will have the following related skills / experience: Must be pro-active and show ability to resolve issues and find solutions Good administration skills with a keen eye for detail Experience of working within a busy customer service role Effective communication both oral and written Full PC literacy on Microsoft software packages Must have a can-do attitude and be able to work as part of a team A car driver is essential for this position due to the office location For more information, please contact Julie Harding on (phone number removed)