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- Tasks: Support the Service Manager, handle calls, and manage service requests efficiently.
- Company: Join a well-established client in Theale with a strong reputation for customer service.
- Benefits: Enjoy 23-25 days holiday, healthcare, pension, and free parking.
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact.
- Qualifications: Proactive, detail-oriented, with strong communication skills and PC literacy required.
- Other info: A driving licence is essential due to office location.
An excellent opportunity has arisen to work for our established client in Theale as a Customer Service Administrator. Working hours are Monday - Friday, 8.30am - 5.00pm and will be paying an annual salary of between £25,000 - £26,000 depending on experience.
As the Customer Service Administrator you will be responsible for:
- Assisting the Service/Installations Manager & Supervisor.
- Answering the Service Line telephone promptly and pleasantly and handle all calls/information with discretion and confidentiality.
- Monitor the Service email inbox and deal with any enquiries.
- Ensure all service calls are logged promptly onto the customer-based systems.
- Arrange for Sub-contractors to attend calls and raise purchase orders.
- Update Engineers assigned calls daily and report any calls that need further works to Service Manager/Supervisor.
- Update customer websites with engineer ETA and delivery of kit/parts.
Benefits:
- 23 days rising to 25 days + Bank holidays
- Healthcare
- Pension
- Free parking
The successful Customer Service Administrator will have the following related skills / experience:
- Must be pro-active and show ability to resolve issues and find solutions
- Good administration skills with a keen eye for detail
- Experience of working within a busy customer service role
- Effective communication both oral and written
- Full PC literacy on Microsoft software packages
- Must have a can-do attitude and be able to work as part of a team
- A car driver is essential for this position due to the office location
Customer Service Administrator employer: Focus Resourcing
Contact Detail:
Focus Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with the company and its services. Understanding their products and customer service approach will help you tailor your conversations during the interview, showing that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills. Since effective communication is key for a Customer Service Administrator, consider role-playing common customer scenarios with a friend to build your confidence and refine your responses.
✨Tip Number 3
Highlight your problem-solving abilities. Think of specific examples from your past experiences where you've successfully resolved issues or improved processes, as this will demonstrate your proactive attitude to potential employers.
✨Tip Number 4
Prepare questions to ask during the interview. This shows your enthusiasm for the role and helps you assess if the company culture aligns with your values, making you a more attractive candidate.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and required skills for the Customer Service Administrator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service and administration. Use bullet points to make it easy to read and focus on achievements that demonstrate your problem-solving abilities and attention to detail.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Provide specific examples of how your skills and experiences make you a great fit for the position, particularly in areas like effective communication and teamwork.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Service Administrator.
How to prepare for a job interview at Focus Resourcing
✨Showcase Your Communication Skills
As a Customer Service Administrator, effective communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and listen actively. Prepare examples of how you've successfully handled customer inquiries in the past.
✨Highlight Your Problem-Solving Abilities
This role requires a proactive approach to resolving issues. Be ready to discuss specific situations where you identified a problem and implemented a solution. This will show your potential employer that you can think on your feet.
✨Emphasise Attention to Detail
With responsibilities like logging service calls and updating customer websites, attention to detail is crucial. Bring up instances where your keen eye for detail made a difference in your previous roles, ensuring accuracy and efficiency.
✨Demonstrate Teamwork and Adaptability
Since you'll be working closely with the Service/Installations Manager and other team members, it's important to convey your ability to work well in a team. Share experiences that highlight your collaborative spirit and adaptability in a busy environment.
