Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for clients and teams, ensuring smooth operations and excellent service.
- Company: Join a dynamic, innovative company known for its friendly culture and exceptional service.
- Benefits: Earn up to ÂŁ28,000, enjoy 20 days holiday plus bank holidays, and work in modern offices.
- Why this job: This role offers growth opportunities and a chance to make a real impact in a supportive team.
- Qualifications: Experience in customer service and admin is essential; strong communication and organisational skills required.
- Other info: Flexibility needed during peak times, with time off in lieu after busy periods.
Redditch | Up to £28,000 DOE | Monday to Friday, 08:30–17:00 (flexibility required during peak times)
Join a thriving, innovative company at the heart of its operations! Our client is a well-established leader in their field—forward-thinking, fast-growing, and full of energy. They’re renowned for their exceptional service, smart processes, and friendly culture. As they continue to expand, they’re on the lookout for a proactive and super-organised Customer Service Coordinator to join their team and help steer operations smoothly from start to finish.
This is more than a coordination role—it’s your chance to take the reins and be the glue between clients, contractors, and internal teams. You’ll be at the heart of the action, ensuring workflows run like clockwork, especially during busy peak seasons where your calm, can-do approach will shine.
What you’ll be doing as a Customer Service Coordinator:
- Acting as a key point of contact—handling calls and emails with professionalism and warmth.
- Taking and securing bookings efficiently while collecting essential client details.
- Managing the full customer journey—from initial contact through to successful delivery.
- Logging all communications and information accurately into the CRM system.
- Planning logistics and schedules, including transport and contractor assignments—especially during peak periods (September and October!).
- Coordinating orders and ensuring a seamless production-to-delivery process.
- Tackling customer service queries and resolving any hiccups with a smile.
What we’re looking for this Customer Service Coordinator role:
- Experience in customer service and admin is a must.
- Brilliant organisational skills.
- Top-notch communication skills—both written and verbal.
- Calm under pressure, especially during peak season (expect longer days and occasional Saturdays, with time off in lieu after).
- Comfortable using CRM systems and data tools to keep things running smoothly.
- A positive, solutions-focused mindset—you love making things work better!
What’s on offer for this Customer Service Coordinator role?
- Salary up to ÂŁ28,000 per annum (depending on experience).
- Monday–Friday, 8.30am–5pm (flexibility needed during peak periods).
- Holiday: 20 days + bank holidays, with extra additional time off in quieter months.
- Gorgeous, modern offices based in Redditch.
- Be part of a fun, supportive, and down-to-earth team.
- Opportunities to grow and progress—your effort won’t go unnoticed!
Interested? We’re reviewing CVs now! Apply today or contact Arden Personnel for more information.
Customer Service Coordinator employer: Arden Personnel
Contact Detail:
Arden Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Familiarise yourself with the company’s values and culture. Since they pride themselves on exceptional service and a friendly atmosphere, showing that you align with these values during your interactions can make a significant impact.
✨Tip Number 2
Prepare to discuss your organisational skills in detail. Given the role's emphasis on managing logistics and schedules, be ready to share specific examples of how you've successfully handled similar responsibilities in past positions.
✨Tip Number 3
Demonstrate your calmness under pressure. Since the job involves peak periods with longer hours, think of scenarios where you maintained composure and effectively resolved issues, as this will resonate well with the hiring team.
✨Tip Number 4
Showcase your CRM experience. Be prepared to discuss any specific systems you've used and how you've leveraged them to enhance customer service or streamline processes, as this is crucial for the role.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Use specific examples that demonstrate your organisational skills and ability to handle pressure, especially during peak times.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and positive mindset. Explain why you are passionate about the role of Customer Service Coordinator and how you can contribute to the company's success.
Highlight CRM Experience: If you have experience using CRM systems, be sure to mention it in your application. Detail how you've used these tools to improve workflows or enhance customer service in previous roles.
Show Enthusiasm for the Company: Research the company and express your enthusiasm for their culture and values in your application. Mention specific aspects of their operations that resonate with you and how you align with their goals.
How to prepare for a job interview at Arden Personnel
✨Showcase Your Organisational Skills
As a Customer Service Coordinator, your ability to stay organised is crucial. Prepare examples of how you've successfully managed multiple tasks or projects in the past, especially during busy periods.
✨Demonstrate Your Communication Skills
This role requires top-notch communication skills. Practice articulating your thoughts clearly and warmly, as you'll need to handle calls and emails with professionalism. Consider role-playing common customer scenarios with a friend.
✨Prepare for Peak Season Questions
Expect questions about how you handle pressure, especially during peak times. Think of specific instances where you've remained calm and effective under stress, and be ready to share those stories.
✨Familiarise Yourself with CRM Systems
Since the job involves using CRM systems, brush up on your knowledge of these tools. If you have experience with specific systems, be prepared to discuss how you've used them to improve workflows or customer interactions.
