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- Tasks: Support clients by troubleshooting and resolving issues with Trintech products.
- Company: Join Trintech, a leading cloud-based Fintech provider with multiple awards.
- Benefits: Enjoy a hybrid work schedule and a vibrant office culture in London.
- Why this job: Be part of a dynamic team that values problem-solving and customer relationships.
- Qualifications: Client-facing experience or relevant degree in Accounting & Finance is essential.
- Other info: We embrace diversity and provide accommodations throughout the recruitment process.
The predicted salary is between 36000 - 60000 £ per year.
Trintech is a multi-award-winning cloud-based Fintech provider and we are looking for an ambitious and self-motivated Support Consultant to join our Enterprise team in EMEA. This will be a client-facing role working with our Large Enterprise customers across the region. In this role you will trouble-shoot, problem-solve, and identify issues and opportunities for product improvement. We have a hybrid working schedule and require you to be in the London office twice a week.
WHAT YOU’LL DO
- Provide exemplary customer service by being prompt, efficient and empathetic.
- Play a pivotal role in maintaining a positive customer relationship.
- Use your business, analytical and product skills to understand customer issues and diagnose root cause and required corrective actions for 1-2 Trintech products.
- Assess customer business impact of reported problems and help resolve them as efficiently as possible.
- Ensure resolutions are provided within required customer time frames and business deadlines.
- Use SQL and database knowledge to write custom scripts to gather information and fix data issues.
WHO YOU ARE
- Client facing support experience or relevant Degree/Certifications or work experience in Accounting & Finance.
- Solutions based mind-set! A passion for problem solving and the ability to think critically under pressure.
At our core, Trintechers stand committed to fostering a culture rooted in our core values – Humble, Empowered, Reliable, and Open. Together, these values guide our actions, define our identity, and inspire us to continuously strive for excellence in everything we do.
Should you require (or need) accommodations throughout any stage of the recruitment process, please provide your requirements to recruiting@trintech.com and we will work with you to accommodate your needs.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Training and Support Consultant employer: Trintech
Contact Detail:
Trintech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Training and Support Consultant
✨Tip Number 1
Familiarise yourself with Trintech's products and services. Understanding their offerings will not only help you in the interview but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Brush up on your SQL and database skills. Since the role requires writing custom scripts to fix data issues, being able to showcase your technical abilities during discussions can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've provided exceptional customer service in previous roles. Highlighting your experience in maintaining positive client relationships will resonate well with the hiring team.
✨Tip Number 4
Demonstrate your problem-solving mindset by discussing specific challenges you've faced and how you overcame them. This will show that you can think critically under pressure, a key requirement for the position.
We think you need these skills to ace Training and Support Consultant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Training and Support Consultant position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: Emphasise any client-facing support experience or relevant qualifications in Accounting & Finance. Use specific examples from your past roles to demonstrate your problem-solving skills and ability to maintain positive customer relationships.
Showcase Technical Skills: If you have experience with SQL or database management, make sure to mention it in your application. Provide examples of how you've used these skills to troubleshoot issues or improve processes in previous roles.
Express Your Values: Trintech values a culture of being Humble, Empowered, Reliable, and Open. Reflect these values in your application by sharing experiences that demonstrate your commitment to these principles and how they align with your work ethic.
How to prepare for a job interview at Trintech
✨Showcase Your Customer Service Skills
As a Support Consultant, you'll need to demonstrate exemplary customer service. Prepare examples of how you've efficiently resolved customer issues in the past, highlighting your empathy and ability to maintain positive relationships.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've identified problems and implemented solutions. Use the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your critical thinking skills under pressure.
✨Familiarise Yourself with SQL and Databases
Since the role requires writing custom scripts to fix data issues, brush up on your SQL knowledge. Be prepared to discuss your experience with databases and how you've used these skills in previous roles.
✨Align with Company Values
Trintech values humility, empowerment, reliability, and openness. Research these values and think about how you embody them in your work. Be ready to share examples that reflect your alignment with their culture during the interview.
