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- Tasks: Handle inbound calls, assist customers with personal banking queries, and resolve issues efficiently.
- Company: Join Teleperformance, a leading contact centre known for delivering top-notch customer service.
- Benefits: Enjoy perks like remote work options, wellbeing resources, and 28 days annual leave.
- Why this job: Be part of a supportive team, make a real difference, and develop your communication skills.
- Qualifications: Excellent verbal skills, customer service experience, and a proactive attitude are essential.
- Other info: Flexible working options after training and opportunities for personal growth.
The predicted salary is between 25000 - 35000 £ per year.
Teleperformance is a fast-paced contact centre employer who works alongside a number of household known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialists for our Personal Banking line of business Lloyds Banking Division campaign.
Start Date: June 2025
Salary: £12.21 per hour
Job Type: Full Time – Permanent
Working Hours: 40 hours per week (including training). Operational hours after training - full flexibility between 08.00 - 22.00 Monday - Sunday.
Training: 2 weeks based in Glasgow, City Park. Training hours 09:00am – 18:00pm Monday – Friday.
Joining the team: First 3 months working on-site in Glasgow then opportunity to choose on-site or at-home working whichever suits you best dependent on performance.
Who we are looking for:
- A professional, polite and courteous telephone manner
- Ability to deliver excellent service with an outgoing nature
- Excellent verbal communication skills, with fluency in English essential
- A good listener who can convey empathy, patience and understanding
- Confident and proactive to deal with difficult situations and conversations
- High levels of accuracy and attention to detail
- Confident in working independently
- Self-motivated and able to effectively problem solve
- Interpersonal skills
- Be driven to work towards achievable targets
- Excellent numeracy skills
- Previous call centre/customer service experience is essential
What will my role involve?
- Answer inbound calls with enthusiasm and a desire to help customers at the first point of contact
- Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support
- Helping customers that may be going through financial difficulty and debit card support
- Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank’s complete range of services
- Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers
- Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers
- Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer
- Ability to react fast when the day gets busy and handle a wide variety of different customers – excellent time management
- Confident in following banking processes and explaining this to customers
Here are our key benefits:
- Perks at Work – Savings Discounts / Free Online Classes
- Help@Hand - Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
- Critical Illness – up to £10,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards – For the best of the best
- Refer-A-Friend earns up to £1,200 for you
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Progress – Here to support TP journey
- 28 day annual leave (inclusive of bank holidays), increasing with length of service
- Discounted Bus Travel in Glasgow (First Bus)
If you’re interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner.
Customer Service Specialist, Lloyds Banking Group (Personal Banking) - GLASGOW employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist, Lloyds Banking Group (Personal Banking) - GLASGOW
✨Tip Number 1
Familiarise yourself with Lloyds Banking Group's services and products. Understanding their offerings will help you engage confidently with customers and demonstrate your commitment to providing excellent service.
✨Tip Number 2
Practice your communication skills, especially in handling difficult conversations. Role-playing scenarios with friends or family can help you develop a calm and empathetic approach, which is crucial for this role.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've successfully resolved customer issues in the past. This will highlight your proactive nature and ability to handle complex situations.
✨Tip Number 4
Be ready to discuss your flexibility in working hours. Since the role requires availability between 08:00 and 22:00, demonstrating your willingness to adapt will make you a more attractive candidate.
We think you need these skills to ace Customer Service Specialist, Lloyds Banking Group (Personal Banking) - GLASGOW
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in call centres or banking. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and ability to handle difficult situations. Mention specific examples of how you've provided excellent customer service in the past.
Showcase Your Skills: In your application, emphasise your interpersonal skills, attention to detail, and problem-solving abilities. These are crucial for the Customer Service Specialist role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Teleperformance
✨Showcase Your Communication Skills
As a Customer Service Specialist, excellent verbal communication is key. Practice speaking clearly and confidently about your previous experiences in customer service, highlighting how you effectively resolved issues and communicated with customers.
✨Demonstrate Empathy and Patience
During the interview, be prepared to discuss scenarios where you've had to show empathy and patience. This role involves helping customers who may be facing financial difficulties, so sharing relevant examples will show that you understand the importance of these qualities.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of specific instances where you took ownership of a customer's issue and successfully resolved it. Highlight your ability to remain calm under pressure and manage time effectively.
✨Research Lloyds Banking Group
Familiarise yourself with Lloyds Banking Group's services and values. Understanding their approach to customer service will help you align your answers with their expectations and demonstrate your genuine interest in the role.
