Senior Dispute Resolution Advisor

Think Specialist Recruitment are delighted to be working with a leading organisation based within the Amersham area. This well established client of ours have an exciting opportunity for a candidate to join their dispute resolution team. This opportunity would suit a candidate who has worked within a customer focused team, handling complaints through to resolution, as well as some leadership experience.

This opportunity is a hybrid based opportunity, however the successful candidate will need to be within a commutable area of Amersham, as they will be expected to be in the office at least 2 days a week.

Salary – £30,000-35,000 depending on experience

Some of the duties will include:

• Manage and allocate cases, ensuring that complaints are processed within 30 working days

• Gather supporting documentation to investigate complaints, trace case progress through the database

• Analysing evidence provided by all parties and drafting clear explanations for the decision reached

• Identify instances of non-compliance and take appropriate action

• Maintain accurate and up to date records of complaints and relevant documentation in the database

• Supervise the team in absence of the Service Manager

• Providing guidance and opinions on complex cases and queries within the team

• Build and present PowerPoint presentations summarising case outcomes, service performance and trends

• Interpret data and statistics to provide insights and recommendations

• Respond to queries, ensuring timely and accurate resolutions

• Previous experience within a busy customer service complaints handling environment

• Previous experience of working with PowerPoint

• Strong attention to detail

• Ability to multi-task and prioritise a heavy workload

• Great team player

• Positive with a proactive attitude

• Strong written and verbal communication skills