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- Tasks: Join our 111 team to handle calls and direct patients to the right care.
- Company: Practice Plus Group is dedicated to providing excellent healthcare across the UK.
- Benefits: Enjoy enhanced weekend pay, flexible hours, and a range of employee perks.
- Why this job: Make a real difference in people's lives while developing valuable skills in a supportive environment.
- Qualifications: GCSE English and Maths at Grade C or above, plus great communication skills.
- Other info: Part-time roles available with extensive training and career progression opportunities.
Ever wanted to play your part in an exciting service that really makes a difference to everyone’s lives? As a key member of our 111 team in Bristol you’ll be doing just that.
This is your chance to train to be a Health Advisor in our brand NEW and modern 111 call centre, handling calls from members of the public. You’ll learn how to use a state-of-the-art triage tool called NHS Pathways to assess patients over the phone and direct them to the most appropriate care. Although these are not emergency calls, you’ll also need to be prepared to deal with emotional, distressing or life-threatening scenarios and to arrange for 999 services if required.
We offer enhanced pay rates for weekends, at the moment we can only offer 24 hours per week to cover our core shifts over the weekend, mornings and evenings - to assist patients when they most need us.
The extensive training equips you with valuable skills and includes assessments. You can choose from two training options:
- Full-time Monday-Friday (9am-5pm) for 6 weeks;
- Part-time Tues, Weds, Thurs (6pm-9:30pm) and Sat-Sun (9am-5pm) for 8 weeks.
You must attend every training day, followed by a further eight weeks’ support before you are signed off to work on your own.
Available upcoming training dates:
- 6th May 2025 - Full Time
- 31st May 2025 - Part Time
- 9th June 2025 - Full Time
Once you’ve completed your training, you can join the team part-time on your pre-discussed shift pattern. However, please note that this is a 24/7, 365-days-a-year service and is particularly busy at weekends and weekday evenings – so you should expect to work at these times, plus some bank holidays, which may include Christmas.
Manage calls from patients and healthcare professionals with urgent and non-urgent healthcare needs. Direct patients to the service suitable for their needs, using the Pathways System appropriately. Capture patient information using computer systems. Communicate effectively in a healthcare environment with colleagues as well as callers, and adjust communication to fit their knowledge whilst handling calls with empathy and understanding.
What you will get:
- Pay: £12.21 per hour – daytime and during training (07:00-23:00)
- £15.18 per hour – night rate (23:00-07:00)
- £15.71 per hour – weekends (18:00 Friday-07:00 Monday). Please note that the weekend rate is guaranteed but it is not contractual, it is just an incentive for working unsociable hours.
- 25 days’ annual leave, increasing with service up to 28 days per year + bank holidays.
- Great job security, flexibility over hours (whenever we can), and full support for ongoing career progression into coaching, training and management roles.
- Practice Plus Group benefits including company pension scheme, life assurance, cycle to work scheme, retail discounts, and an employee assistance programme for you and your family.
What you will need:
- GCSE/Functional Skills English and Maths at Grade C (or equivalent) or above.
- Excellent listening and communication skills, ideally with IT and keyboard skills, plus some previous experience of working and communicating with the public.
- A real passion for helping other people, with the ability to learn all sorts of new skills and to thrive and develop in a fun, friendly, well-supported team.
About the Company:
Practice Plus Group is passionate about great healthcare. We believe that anyone should be able to access excellent care, whether via the NHS or privately. Our breadth of expertise spans surgery, diagnostics, general practice, offender health and urgent care, with an unrivalled range of different services provided across the country. We’re proud to be at the forefront of developing new and exciting ways to support the nation’s health too, helping patients to maximise their wellbeing and live life to the full.
When you’re part of the Practice Plus Group team, you don’t just have a job. You have a career. We work with you to help you grow in your role and take your career in the direction you want to go. We’ll help you be the best you can be.
We want our team members to feel motivated and rewarded. So, we offer a competitive package of pay and benefits. We also recognise the value of a healthy work-life balance – so we always try to be flexible, helping you fit your working life around your home life.
If you’d like to learn more, please contact Jennifer on jennifer.matafwali@practiceplusgroup.com
Please note that offers of employment are subject to receipt of satisfactory references and a DBS check. Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.
NHS 111 Health Advisor employer: Practice Plus Group
Contact Detail:
Practice Plus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NHS 111 Health Advisor
✨Tip Number 1
Familiarise yourself with the NHS Pathways system before your interview. Understanding how this triage tool works will not only impress your interviewers but also show your commitment to the role.
✨Tip Number 2
Practice your communication skills by role-playing different call scenarios with friends or family. This will help you feel more confident in handling emotional or distressing calls, which is crucial for a Health Advisor.
✨Tip Number 3
Research common healthcare queries and concerns that patients might have when calling NHS 111. Being knowledgeable about these topics can help you stand out during the interview process.
✨Tip Number 4
Show your passion for helping others by sharing personal experiences where you've made a difference in someone's life. This will resonate well with the values of Practice Plus Group and demonstrate your suitability for the role.
We think you need these skills to ace NHS 111 Health Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an NHS 111 Health Advisor. Familiarise yourself with the skills required, such as effective communication and empathy, as well as the use of the NHS Pathways system.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job description. Emphasise any previous roles where you've worked in healthcare or customer service, showcasing your ability to handle sensitive situations.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for helping others and your understanding of the NHS 111 service. Use specific examples from your past experiences to demonstrate how you meet the qualifications outlined in the job description.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in a healthcare environment.
How to prepare for a job interview at Practice Plus Group
✨Show Your Empathy
As a Health Advisor, you'll be dealing with patients in distressing situations. During the interview, demonstrate your ability to empathise and communicate effectively. Share examples from past experiences where you've helped someone in need.
✨Familiarise Yourself with NHS Pathways
Understanding the NHS Pathways system is crucial for this role. Before your interview, take some time to research how it works and be prepared to discuss how you would use it to assess patient needs over the phone.
✨Highlight Your Communication Skills
Effective communication is key in this position. Be ready to discuss your previous experiences that showcase your listening and communication skills, especially in a healthcare or customer service environment.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Think about how you would handle various situations, such as dealing with an upset caller or directing a patient to the appropriate care. Practising these responses can help you feel more confident.
