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- Tasks: Manage client renewals and provide tailored insurance solutions.
- Company: Join a well-established, independent Insurance Broker with a friendly team.
- Benefits: Enjoy hybrid working, competitive salary, bonuses, and professional development opportunities.
- Why this job: Be part of a supportive culture while making a real impact in clients' lives.
- Qualifications: 1 year of experience in Personal Lines Insurance and strong communication skills required.
- Other info: Flex-time available for a better work-life balance.
We have the pleasure of recruiting on behalf of a well-established, independent Insurance Broker, who is looking for an experienced Household Insurance Account Handler to join their friendly team. Specialising in Home-owners and Landlords Insurance across the UK, they focus on non-standard and high-value risks, providing tailored solutions to their valued clients.
This is a full time position and can be working on a hybrid basis once training is completed. Standard working hours are Monday to Friday 9am to 5.30pm. Competitive salary of £25,000 to £30,000 dependant on age and experience plus bonus.
As an Account Handler, you will manage your own renewal book of clients, taking full responsibility for:
- Re-broking risks at renewal into the market
- Conducting annual reviews to ensure clients have the right cover
- Communicating with clients via phone, email, and letters
- Achieving renewal retention targets through excellent service and market knowledge
We are looking for someone with strong customer service experience, someone who is a competent IT user and has excellent communication skills.
Essential:
- Minimum 1 year of Personal Lines Insurance Broking experience in Home/Property Insurance
- Proficiency in Microsoft Outlook and Word
- Self-motivated, with excellent attention to detail and time management
- Strong written and verbal communication skills
- Ability to build rapport and trust with clients
Desirable:
- Experience using the Acturis broking platform (Training will be provided)
The Package:
- 23 days holiday + bank holidays (rising to 25 days after 5 years)
- Workplace contributory pension scheme.
- Quarterly renewal bonus for hitting targets.
- Fully funded professional learning & CII qualifications.
- Flex-time for a better work-life balance.
If you have the experience and skills required, please register your interest by sending your CV and cover letter to Ellen Rayworth, quoting J10141 or you can reach Ellen on (phone number removed).
Insurance Account Handler employer: Reflect Recruitment Group
Contact Detail:
Reflect Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Insurance Account Handler
✨Tip Number 1
Familiarise yourself with the specific types of household insurance that the company focuses on, such as non-standard and high-value risks. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your understanding of their market.
✨Tip Number 2
Brush up on your customer service skills, as this role heavily relies on building rapport with clients. Consider preparing examples from your past experiences where you successfully managed client relationships or resolved issues.
✨Tip Number 3
If you have experience with the Acturis broking platform, be sure to highlight it. If not, research the platform to understand its functionalities, as this will show your willingness to learn and adapt quickly to new tools.
✨Tip Number 4
Prepare to discuss your time management strategies, as the role requires managing a renewal book of clients. Think of specific methods you've used to stay organised and meet deadlines, which will showcase your self-motivation and attention to detail.
We think you need these skills to ace Insurance Account Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in Personal Lines Insurance, particularly in Home/Property Insurance. Emphasise your customer service skills and any specific achievements that demonstrate your ability to manage client relationships effectively.
Craft a Compelling Cover Letter: In your cover letter, address why you are interested in the role of Insurance Account Handler and how your background aligns with the company's focus on non-standard and high-value risks. Mention your proficiency in Microsoft Outlook and Word, as well as your attention to detail.
Showcase Communication Skills: Since strong written and verbal communication skills are essential for this role, ensure your application reflects this. Use clear and concise language, and consider including examples of how you've successfully communicated with clients in previous roles.
Highlight Relevant Experience: If you have experience using the Acturis broking platform, be sure to mention it. Even if you haven't used it, express your willingness to learn and adapt quickly, as training will be provided.
How to prepare for a job interview at Reflect Recruitment Group
✨Know Your Insurance Basics
Make sure you brush up on your knowledge of household insurance, especially non-standard and high-value risks. Being able to discuss these topics confidently will show that you're well-prepared and understand the industry.
✨Demonstrate Customer Service Skills
Since strong customer service experience is essential for this role, think of specific examples from your past work where you provided excellent service. Be ready to share how you handled difficult situations or built rapport with clients.
✨Familiarise Yourself with Acturis
While training will be provided, having a basic understanding of the Acturis broking platform can give you an edge. If possible, do some research or find online resources to get acquainted with its features.
✨Prepare Questions for the Interviewer
Show your interest in the role and the company by preparing thoughtful questions. Ask about the team dynamics, the types of clients you'll be working with, or how success is measured in the position.
