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- Tasks: Monitor service performance, analyse data, and support drivers in real-time operations.
- Company: First South, part of First Bus, focuses on reliable public transport services.
- Benefits: Enjoy health perks, discounted travel, flexible working, and 25 days holiday plus bank holidays.
- Why this job: Join a team that values punctuality and operational excellence while fostering career growth.
- Qualifications: Strong customer service skills and a PCV licence are essential; experience in transport is a plus.
- Other info: We promote inclusivity and welcome diverse applicants to enhance our community.
The predicted salary is between 28800 - 43200 £ per year.
Do you have a keen eye for detail, a passion for service performance, and the ability to manage real-time operations? First South, part of First Bus is looking for a Performance Supervisor to help drive on-time performance, reliability, and operational excellence across our network.
Your Key Responsibilities:
- Monitor and manage service performance in real-time
- Analyse data to drive continuous improvement
- Develop alternative disruption plans for planned/unplanned events
- Support drivers with live updates and problem-solving
- Investigate incidents and prepare reports
- Foster strong working relationships across teams
What We’re Looking For:
- Strong customer services experience
- Passion for providing a reliable and quality service
- A PCV licence (mandatory or ability to obtain)
- Strong communication and leadership skills
- Experience in transport, operations, or a similar role
- Ability to work under pressure and make quick decisions
Why Join Us?
- Play a vital role in ensuring punctual and reliable services
- Work closely with drivers, engineers, and management teams
- Help shape and implement real-time service solutions
- Career growth opportunities within FirstGroup
Rewards & Benefits
Your health is important to us which is why we offer Simply Health & Smart Health for you and your dependents at no cost to you! This offering includes cash back benefits across optical & dental as well as virtual GP appointments, mental health support and nutrition and fitness advice. Our EAP provision offers 24hr, 365 days a year mental health support.
We are also committed to your financial wellbeing, and we offer a platform with many discounts on high street brands and supermarkets etc. Working at First you also receive discounted train travel for you and your family after 6 months service as well as a free bus pass, cycle to work scheme, 25 days' holiday + bank holidays, pension scheme and chance to buy discounted First Group shares, flexible working.
We put a big focus on physical and mental wellbeing at First Bus. We recognise that anyone can be affected by the stresses and strain of work, or life outside it. You’ll find a range of health-promotion initiatives, and you will have 24/7 access to our confidential Employee Assistance Programme.
Public transport serves everyone, whatever their differences. At First Bus, we want to be an employer open to you, no matter what your differences are. We aspire to be an inclusive organisation because diverse backgrounds, thinking and experiences bring so many benefits to our customers, communities and people. We welcome applications from all.
Applicants are advised that background checks will be conducted as a standard part of our recruitment process.
Performance Supervisor in Dorchester employer: Firstbus
Contact Detail:
Firstbus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Performance Supervisor in Dorchester
✨Tip Number 1
Familiarise yourself with the local transport network in Dorchester. Understanding the routes, schedules, and common disruptions will help you demonstrate your knowledge during interviews and show your commitment to improving service performance.
✨Tip Number 2
Network with current or former employees of First Bus. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the Performance Supervisor role.
✨Tip Number 3
Prepare to discuss real-time problem-solving scenarios. Think of examples from your past experiences where you successfully managed operational challenges, as this will highlight your ability to work under pressure and make quick decisions.
✨Tip Number 4
Showcase your leadership skills by preparing examples of how you've fostered teamwork in previous roles. This is crucial for the Performance Supervisor position, as you'll need to build strong relationships across various teams.
We think you need these skills to ace Performance Supervisor in Dorchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and operations management. Emphasise any previous roles where you monitored performance or managed real-time operations.
Craft a Compelling Cover Letter: In your cover letter, express your passion for service performance and reliability. Mention specific examples of how you've contributed to operational excellence in past roles.
Highlight Key Skills: Clearly outline your strong communication and leadership skills in your application. Provide examples of how you've successfully worked under pressure and made quick decisions.
Showcase Your Problem-Solving Abilities: Include instances where you've developed alternative plans for disruptions or resolved issues in real-time. This will demonstrate your ability to support drivers and manage service performance effectively.
How to prepare for a job interview at Firstbus
✨Showcase Your Customer Service Skills
As a Performance Supervisor, strong customer service experience is crucial. Be prepared to share specific examples of how you've successfully handled customer interactions and resolved issues in the past.
✨Demonstrate Your Analytical Abilities
Since the role involves analysing data for continuous improvement, come equipped with examples of how you've used data to drive decisions or improve performance in previous roles. This will show your potential employer that you can think critically and strategically.
✨Prepare for Real-Time Problem Solving
The ability to manage real-time operations is key. Think of scenarios where you've had to make quick decisions under pressure and be ready to discuss these during the interview. This will highlight your capability to handle the demands of the role.
✨Foster Team Collaboration
Building strong working relationships across teams is essential. Be ready to talk about your experiences working collaboratively with others, especially in transport or operational settings, to demonstrate your leadership and communication skills.
