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- Tasks: Lead a team to support dentists and patients, managing clinical complaints and ensuring quality service.
- Company: Join a B Corp health company revolutionising UK healthcare with innovative, accessible solutions.
- Benefits: Enjoy a dynamic work environment with opportunities for professional growth and impactful work.
- Why this job: Make a real difference in healthcare while developing your leadership skills in a supportive culture.
- Qualifications: Experience in clinical services management and strong communication skills are essential.
- Other info: Attend national events and conferences, engaging with clients and expanding your professional network.
The predicted salary is between 36000 - 60000 £ per year.
We’re not just your average health company; we’re aiming to revolutionise access to healthcare in the UK by offering innovative health and wellbeing solutions that are affordable, accessible, and effective. From preventive care to comprehensive medical support, we aim to empower individuals to take charge of their health, inspiring them to make the most of their wellbeing. Added to this, we’re a certified B Corp dedicated to making a positive impact on people, communities, and the environment.
As Clinical Services Manager, you will lead a dedicated team providing expert support to member dentists, their teams, and patients, while also supporting key business functions. In this pivotal role, you will provide expert guidance on regulated complaints, ensuring fair and effective resolution in clinical disputes between patients and dentists. You will also oversee a team of complaint handlers, ensuring consistency, professionalism, and adherence to best practices. Additionally, you will act as a trusted advisor to the business on a broad spectrum of clinical risk matters, requiring a balance of sensitivity, sound judgment, and robust decision-making to navigate complex challenges effectively.
Key responsibilities:
- Manage the Clinical Services Hybrid teams.
- Facilitate communications and responses between patients and dentists.
- Make sure regulated complaints are dealt with in prescribed time scales.
- Mitigate risks in our member practices to avoid reputational damage to the brand and retain members and patient numbers.
- Facilitate the provision of all types of practice visits as part of the quality program within required time frames, making decisions on the outcomes of these visits as to their suitability for the Excel program and whether the practice poses a risk to the business.
- Make decisions on what support is provided to practices in difficult situations.
- Provide and coordinate responses to all regulatory and legislative queries that come into the business.
- Attendance at Practice Advisor Conference and other key events with clients all over the country.
- Input clinical knowledge to provide support and guidance across all areas of the team and wider business.
- Line manage and develop members of the team, providing support and work with the ambition of everyone achieving company values and adhering to expectations.
- Provide support and guidance to internal teams, including field-based teams, by addressing queries and offering advice to ensure quality service delivery to practices.
Locations
Clinical Services Manager (Andover) employer: Simplyhealth
Contact Detail:
Simplyhealth Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinical Services Manager (Andover)
✨Tip Number 1
Familiarise yourself with the latest trends and regulations in clinical services management. Understanding the current landscape will not only help you in interviews but also demonstrate your commitment to staying informed and relevant in the field.
✨Tip Number 2
Network with professionals in the healthcare sector, especially those involved in clinical services. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities at StudySmarter.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully managed complaints or resolved conflicts. Being able to share specific examples will showcase your problem-solving skills and ability to handle sensitive situations effectively.
✨Tip Number 4
Research StudySmarter's mission and values thoroughly. Understanding our commitment to making a positive impact will allow you to align your responses during discussions, showing that you're not just a fit for the role, but also for our company culture.
We think you need these skills to ace Clinical Services Manager (Andover)
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Clinical Services Manager position. Understand the key responsibilities and required skills, as this will help you tailor your application to highlight relevant experiences.
Tailor Your CV: Customise your CV to reflect the specific skills and experiences that align with the role. Emphasise your leadership experience, knowledge of clinical risk management, and any relevant healthcare qualifications or certifications.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also demonstrates your passion for improving healthcare access. Mention how your values align with the company's mission as a certified B Corp and your commitment to making a positive impact.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail and professionalism, which are crucial in a managerial role.
How to prepare for a job interview at Simplyhealth
✨Understand the Company’s Mission
Before your interview, make sure you’re familiar with the company’s mission to revolutionise healthcare in the UK. Be prepared to discuss how your values align with their commitment to affordable and accessible health solutions.
✨Showcase Your Leadership Skills
As a Clinical Services Manager, you'll be leading a team. Highlight your previous leadership experiences, focusing on how you've managed teams effectively, resolved conflicts, and ensured high standards of service delivery.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle clinical disputes and complaints. Prepare examples from your past where you successfully navigated complex situations, demonstrating your sound judgment and decision-making skills.
✨Emphasise Your Clinical Knowledge
Be ready to discuss your clinical expertise and how it can benefit the company. Share insights on regulatory compliance and risk management, showcasing your ability to provide guidance across various areas of the business.
