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Centre People Appointments

After-Sales Service Manager

London Full-Time 42000 - 63000 £ / year (est.) No home office possible

Job Description

Ref: SF46470

A fast-growing sanitary product manufacturer in London, is currently recruiting an After-Sales Service Manager.

The ideal candidate should have 7+ years of completed training as a plumber or professional experience and sound knowledge of the plumbing industry.

Business level of English and driving is required for this role.

TYPE : Permanent, full-time

HOURS : 9:00-17:00, Mon to Fri (office-based)

SALARY : up to £63k (base salary, depending on experience)

START : ASAP

LOCATION :London

After-Sales Service Manager RESPONSIBILITIES:

Carrying out repairs and maintenance on products
Professional and competent customer service
Co-operation with the internal sales department on customer offers (technical aspect)
Documentation of work orders and timely internal reporting
Independent management of external warehouses
Assessment and qualification of warranty claims
Coordination of orders and own service personnel (in terms of efficiency, time, costs)
Contact person for claim support requests to ensure a quick and effective solution
Organizing an after-sales service network
Coordinating technicians to guarantee efficient order processing (territory allocation)
Collaboration on cross-departmental projects
Continuous monitoring of workflows and processes for the purpose of optimization and cost reduction
Management and development of the after-sales service team, including personnel planning and selection, conducting staff appraisals and appraisal interviews, etc.
The company reserves the right to assign the employee according to the abilities any other reasonable tasks, if necessary only on a deputy basis and/or also at a different location, with the same remuneration

After-Sales Service Manager REQUIREMENTS:

7+ years of completed training as a plumber or professional experience and sound knowledge of the plumbing industry
Strong customer and service orientation (with consideration of economic efficiency)
Business level of English
Flexibility and organizational talent
Willingness to travel
Intercultural competence and strong communication skills
Sense of responsibility, independent and team-orientated work
Good knowledge of MS Office applications
Class B driving license

** All applicants must have the unlimited right to work in the UK without future visa sponsorship.

If your application is successful, you will be contacted within two business days.

We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.

After-Sales Service Manager employer: Centre People Appointments

Join a dynamic and fast-growing sanitary product manufacturer in London, where your expertise as an After-Sales Service Manager will be valued and rewarded. With a strong focus on employee development, a collaborative work culture, and competitive salary packages, this company offers a unique opportunity to thrive in the plumbing industry while enjoying a supportive environment that encourages professional growth. Experience the benefits of working in a vibrant city, with access to a diverse range of projects and a commitment to excellence in customer service.