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- Tasks: Join our team as a Customer Service Advisor, handling client onboarding and complaints.
- Company: We're a dynamic team based in Bristol, focused on excellent customer service.
- Benefits: Enjoy free onsite parking, early finishes on Fridays, and casual office vibes.
- Why this job: This role offers a chance to grow, connect with a fun team, and make a real impact.
- Qualifications: Previous experience in telephone-based customer service is essential.
- Other info: No shifts or weekend work; Monday to Friday, 9am to 5pm only.
The predicted salary is between 24000 - 30000 £ per year.
We’re hiring for a Customer Service Advisor to join a small but busy team in Bristol. On offer is a basic salary up to £30,000 per annum, no shifts or weekend work, Monday – Friday, 9am – 5pm only and free onsite parking.
Ideally, they need somebody that has good experience within telephone-based customer service, managing various situations from onboarding new clients, retaining clients and dealing with complaints.
The role of Customer Service Advisor involves:
- Upselling additional products or services that suit their needs.
- Focusing on dealing with complaints and retaining customers.
For the Customer Service Advisor role, you need:
- Previous experience in an office-based/telephone-based CS role.
- Knowledge of complaints handling and retentions.
As the Customer Service Advisor, you’ll get:
- Onsite free parking.
- Early finishes on a Friday.
- Opportunity to progress your role long-term.
- Summer and Christmas team get-togethers.
- Casual office vibe – not corporate!
Locations
Customer Service Advisor - Training employer: playced
Contact Detail:
playced Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Training
✨Tip Number 1
Familiarise yourself with common customer service scenarios, especially those related to onboarding and complaints. This will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Research StudySmarter's products and services so you can confidently discuss how you would upsell them. Showing that you understand our offerings will set you apart from other candidates.
✨Tip Number 3
Prepare examples from your previous roles where you've successfully retained customers or resolved complaints. Being able to share specific instances will highlight your experience and effectiveness in a customer service role.
✨Tip Number 4
Emphasise your ability to work in a team and adapt to a casual office environment. Mention any past experiences that showcase your teamwork skills and how you thrive in a non-corporate setting.
We think you need these skills to ace Customer Service Advisor - Training
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in telephone-based customer service. Include specific examples of how you've managed onboarding, retained clients, and handled complaints.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention your relevant experience and explain why you're excited about the opportunity to work in a casual office environment.
Highlight Relevant Skills: In your application, emphasise skills such as communication, problem-solving, and upselling. These are crucial for the Customer Service Advisor role and will help you stand out.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at playced
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in telephone-based customer service. Be ready to discuss specific situations where you successfully managed onboarding, retained clients, or resolved complaints.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've handled difficult customer situations in the past. This will show that you can effectively deal with complaints and retain customers, which is crucial for this role.
✨Familiarise Yourself with Upselling Techniques
Since upselling is part of the job, think about how you can identify customer needs and suggest additional products or services. Having a few strategies in mind will impress the interviewers.
✨Emphasise Team Spirit and Cultural Fit
The company values a casual office vibe and team get-togethers. Share experiences that demonstrate your ability to work well in a team and contribute to a positive workplace culture.
