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- Tasks: Assist clients with queries, manage complaints, and upsell products in a dynamic team.
- Company: Join a friendly, small team in Bristol focused on customer satisfaction.
- Benefits: Enjoy a salary up to £30,000, free parking, and early finishes on Fridays.
- Why this job: Experience a casual office vibe with opportunities for growth and fun team events.
- Qualifications: Previous telephone-based customer service experience is essential.
- Other info: No shifts or weekend work; Monday to Friday, 9am to 5pm only.
The predicted salary is between 24000 - 36000 £ per year.
We’re hiring for a Customer Service Advisor to join a small but busy team in Bristol. On offer is a basic salary up to £30,000 per annum, no shifts or weekend work, Monday – Friday, 9am – 5pm only and free onsite parking.
Ideally, they need somebody that has good experience within telephone-based customer service, managing various situations from onboarding new clients, retaining clients and dealing with complaints.
The role of Customer Service Advisor involves:
- Dealing with all incoming queries from clients.
- Assisting with any issues and liaising with the correct team to resolve them.
- Upselling additional products or services that suit their needs.
- Processing of new orders or any changes that need to be made.
- Focusing on dealing with complaints and retaining customers.
- Ensuring the retention levels for customers is kept at a good standard.
For the Customer Service Advisor role, you need:
- Previous experience in an office-based/telephone-based CS role.
- Ability to work well within a busy environment and enjoys a varied role.
- Knowledge of complaints handling and retentions.
As the Customer Service Advisor, you’ll get:
- Basic salary up to £30,000 per annum.
- Onsite free parking.
- Early finishes on a Friday.
- Opportunity to progress your role long-term.
- Summer and Christmas team get-togethers.
- Casual office vibe – not corporate!
Please apply below or send your CV to sm@playced.co.uk.
Locations
Customer Service Advisor employer: playced
Contact Detail:
playced Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with common customer service scenarios, especially those related to onboarding and complaints. This will help you demonstrate your problem-solving skills during any informal discussions or interviews.
✨Tip Number 2
Research StudySmarter's products and services thoroughly. Being knowledgeable about what we offer will allow you to confidently discuss how you can upsell and meet client needs effectively.
✨Tip Number 3
Prepare examples from your previous roles where you've successfully retained customers or resolved complaints. Sharing these stories can showcase your experience and ability to handle challenging situations.
✨Tip Number 4
Network with current or former customer service professionals in similar roles. They can provide insights into the team dynamics and expectations, which can be invaluable during your application process.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in telephone-based customer service. Include specific examples of how you've managed client queries, resolved complaints, and retained customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention your ability to work in a busy environment and your experience with upselling products or services.
Highlight Relevant Skills: In your application, emphasise skills such as communication, problem-solving, and complaint handling. These are crucial for the Customer Service Advisor role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail.
How to prepare for a job interview at playced
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in telephone-based customer service. Be ready to discuss specific situations where you successfully managed client queries, resolved complaints, or retained customers.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've handled difficult situations in the past. Employers want to see that you can think on your feet and effectively liaise with other teams to resolve issues for clients.
✨Understand the Company Culture
Familiarise yourself with the company's casual office vibe and team dynamics. Mentioning how you would fit into their culture can show that you're not just a good candidate, but also a great team player.
✨Prepare for Upselling Scenarios
Since upselling is part of the role, think about how you would approach this in a conversation. Be ready to discuss techniques you've used in the past to identify customer needs and suggest additional products or services.
