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For Companies At a Glance
- Tasks: Manage retail space, promote products, and ensure customer satisfaction.
- Company: 111SKIN is a luxury skincare brand founded by renowned surgeon Dr Yannis Alexandridis.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and training.
- Why this job: Join a celebrity-favourite brand and make a real impact on customer experiences.
- Qualifications: Strong communication skills and experience in relationship building are essential.
- Other info: Be part of a passionate team dedicated to skincare innovation and excellence.
The predicted salary is between 36000 - 60000 £ per year.
ABOUT US
Developed by renowned Harley Street cosmetic surgeon, Dr Yannis Alexandridis, 111SKIN is a potent combination of surgical expertise, innovative formulations, and a deep understanding of skin’s 3D healing process. Originally created to help his patients’ skin heal after surgery, the brand focuses on pioneering solutions for specific skincare concerns and delivers clinical results. Believing in prevention – not intervention, each specially created product is inspired by Dr Yannis’ medical observations and extensive knowledge to ensure that the complexion is truly transformed.
In just 5 years, the brand has expanded to over 40 products with 5 ranges and has become a staple with celebrities, supermodels, make-up artists and beauty editors. Now stocked internationally with retailers such as Harrods, Harvey Nichols, Space NK, Joyce Beauty, Mecca, Net-A-Porter, Barneys, Violet Grey and many more, 111SKIN inhabits a niche, luxury space within the growing skincare market.
The team is essential to 111SKIN as they are who will be interacting daily with customers therefore, act as brand ambassadors and should represent the values and behaviours of 111SKIN leaving a positive impression. While doing so the team also leverage all opportunities to promote the brand and build brand awareness increasing the number of returning and new customers. They are essential in portraying the strong story behind each product and the journey 111SKIN has been on to draw customers in and educate them on the brand.
As an Account Manager, you are responsible for ensuring the smooth running and profitability of the brand retail space within department stores. You will work closely with the Area Manager to ensure the counter has everything it needs to function effectively.
- Provide expert product knowledge by utilising all training materials and brand tools to understand key features, benefits, and ingredients.
- Regularly update clients with new product information, new launches or promotions taking place in store.
- Act as a brand ambassador, leaving customers with a long-lasting positive impression of 111SKIN.
- Deliver daily, weekly, and monthly reports to the Area Manager, ensuring they are informed of any issues.
- Be aware of your biggest competitors and understand their businesses to keep 111SKIN competitive.
- Ensure every customer leaves with a positive impression of the brand, from the visual appearance of the products displayed and knowledge and information provided by the sales assistants to the service they received.
- Actively support the beauty rooms by promoting treatments and making bookings where required.
- Liaise with the Area Manager to ensure that the counter and the Skincare Specialists have all the equipment and products they need and communicate if anything else is needed for the counter to be as efficient as possible.
Business Development
- Proactive in looking for opportunities to promote, develop and grow the business through events, new clients or updating customer cards.
- Develop and maintain key business relationships with current and prospective customers/clients to generate new business for 111SKIN.
- Raise awareness of the 111SKIN brand and educate customers on current and future product ranges.
- Build an understanding and awareness of wider business targets and the team's contribution.
- Liaise closely with the CYRO business and be up to date on any developments so that you can cross-sell their services to customers and build out the CRM database.
- Ensure that the team are receiving regular training and flag through any skill gaps to the Area Manager which you feel should be focused on after reviewing day to day team performance.
- Onboard new team members to ensure that they are fully aware of 111SKIN’s expectations and their responsibilities to be fulfilled while representing the brand.
- Alongside the Area Manager, actively strive to develop the team by continuously monitoring and assessing performance and individual needs to ensure the standards, image and values are maintained at all times.
The Account Manager is expected to have the following skills and knowledge:
- Able to engage and inspire our customers through active listening, relationship building and expert product knowledge.
- Experience in building successful relationships & rapidly earning client trust.
- Ability to engage and inspire customers through active listening, relationship building and expert product knowledge.
Cosmetics Business Manager employer: 111SKIN
Contact Detail:
111SKIN Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cosmetics Business Manager
✨Tip Number 1
Familiarise yourself with 111SKIN's product range and the unique story behind each item. Understanding the brand's ethos and how it differentiates itself in the luxury skincare market will help you connect with potential clients and demonstrate your passion for the brand.
✨Tip Number 2
Network within the beauty industry, especially with professionals who have experience in luxury skincare. Attend events or workshops where you can meet people who might provide insights or even referrals to opportunities at 111SKIN.
✨Tip Number 3
Stay updated on current trends in the skincare market and be aware of competitors. This knowledge will not only help you in interviews but also show that you are proactive and understand the business landscape in which 111SKIN operates.
✨Tip Number 4
Prepare to discuss your previous experiences in building client relationships and how you've successfully engaged customers in the past. Highlighting your ability to inspire trust and loyalty will resonate well with the values of 111SKIN.
We think you need these skills to ace Cosmetics Business Manager
Some tips for your application 🫡
Understand the Brand: Before applying, take time to understand 111SKIN's ethos and product range. Familiarise yourself with their unique selling points and how they differentiate themselves in the luxury skincare market.
Tailor Your CV: Highlight relevant experience in cosmetics or skincare, focusing on your ability to build relationships and provide expert product knowledge. Use specific examples that demonstrate your success in similar roles.
Craft a Compelling Cover Letter: In your cover letter, express your passion for skincare and your understanding of 111SKIN's mission. Mention how your skills align with the responsibilities of the Account Manager role and how you can contribute to brand awareness and customer satisfaction.
Showcase Your Commercial Awareness: Demonstrate your understanding of the competitive landscape in the skincare industry. Mention any insights you have about competitors and how you would leverage this knowledge to benefit 111SKIN.
How to prepare for a job interview at 111SKIN
✨Know the Brand Inside Out
Before your interview, make sure you thoroughly research 111SKIN. Understand its history, product ranges, and unique selling points. Being able to discuss how the brand has evolved and its position in the luxury skincare market will impress the interviewers.
✨Demonstrate Your Customer Engagement Skills
As an Account Manager, you'll need to engage with customers effectively. Prepare examples from your past experiences where you've successfully built relationships and left a positive impression on clients. Highlight your active listening skills and how they contributed to customer satisfaction.
✨Showcase Your Commercial Awareness
Be ready to discuss the competitive landscape of the skincare industry. Familiarise yourself with key competitors and be prepared to share insights on how 111SKIN can maintain its edge. This shows that you understand the business context and are proactive about growth opportunities.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you would handle specific situations, such as managing stock levels or dealing with customer complaints. Think through potential scenarios and how you would approach them, demonstrating your strategic thinking and leadership skills.
