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- Tasks: Assist in managing the Front Office, ensuring top-notch guest service and team performance.
- Company: Join a 5-star luxury boutique hotel in Chelsea, known for its unique experiences and stylish interiors.
- Benefits: Enjoy competitive salary, enhanced holidays, complimentary meals, health plan, discounts, and gym memberships.
- Why this job: Be part of a dynamic team, develop your skills, and make a real impact in a luxury setting.
- Qualifications: Strong leadership, excellent communication skills, and proficiency in Microsoft Office; French is a plus.
- Other info: Flexible working hours and opportunities for ongoing learning and career growth.
The predicted salary is between 40000 - 50000 £ per year.
Competitive salary, aligned with your experience, plus a service charge of £8,000–£9,000 gross per annum (based on a 48-hour work week).
Enhanced holiday allowance, increasing with length of service.
Complimentary meals while on duty.
HSF Health Plan – including:
- Reimbursement for dental and optical expenses
- Complimentary coverage for partners and children
- Access to a 24/7 GP advice line and counselling services, with support available for dependents
- Discounts on high street and grocery shopping, cinema tickets, and more
- Gym membership discounts
Ongoing learning and development opportunities to support your career growth.
Contributory pension scheme*
What will I be doing as Assistant Front Office Manager?
The Assistant Front Office Manager plays a pivotal role in the smooth and efficient operation of the Front Office department. This position is responsible for assisting the Front Office Manager in overseeing the daily activities, managing the team, ensuring exceptional guest service, and maintaining high standards of performance.
- Ensure excellent guest service at all times by setting high standards for the team.
- Monitor and improve guest satisfaction through feedback and quality assurance.
Front office Operations:
- Monitor the Front Desk operations, including cashiering, night audit, and shift handovers.
- Maintain accurate records and reports related to Front Office activities.
- Assist in controlling Front Office costs and expenses.
- Help in budget planning and financial forecasting for the department.
Inventory Management:
- Manage room inventory to maximize occupancy while maintaining revenue targets.
- Coordinate with Housekeeping and Maintenance teams to ensure room readiness.
- Ensure adherence to safety and security procedures by the Front Office team.
Training and Development:
- Conduct regular training sessions for Front Office staff on guest service, systems, and procedures.
- Assist in the recruitment, training, and development of Front Office staff.
- Supervise, motivate, and provide guidance to the Front Office team.
Strong leadership skills, with the ability to inspire and motivate a team to consistently deliver exceptional service.
Excellent verbal and written communication skills in English are essential. French language proficiency is a plus, though not mandatory.
A flexible approach to working hours, in line with the operational needs of the business.
Proficiency in Microsoft Office Suite.
We are a 5-star luxury lifestyle boutique hotel located in the heart of Chelsea. Set in a 19th century building next to Sloane Square station and featuring a rooftop restaurant, an intimate cocktail bar, and thirty exceptionally designed bedrooms, the property has been elegantly restored to create unique experiences.
Within one of London’s most stylish interiors, the hotel combines the quintessentially British style of the Cadogan Estate with a unique French touch. Designed as an exceptional and inspiring destination, it highlights the distinguished and historic pedigree of the Sloane Square Conservation Area in a private and intimate setting.
To assist us in hosting our wonderful clients, we are on the search for the ambassadors of this truly unique property. They will be given the opportunity to make their own mark while delivering an exceptional service of unparalleled quality.
*Upon successful completion of the probation period.
*The service charge range fluctuates based on our forecasted business levels and may vary from month to month.
Assistant Front Office Manager - Front Office - Reception employer: ...At Sloane
Contact Detail:
...At Sloane Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Front Office Manager - Front Office - Reception
✨Tip Number 1
Familiarise yourself with the specific operations of a luxury hotel front office. Understanding the nuances of guest service in a high-end environment will help you stand out during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've motivated and trained teams in previous roles. This will demonstrate your capability to inspire others, which is crucial for this position.
✨Tip Number 3
Research the hotel’s unique offerings and its location in Chelsea. Being knowledgeable about the property and its surroundings will allow you to engage more effectively during discussions with the hiring team.
✨Tip Number 4
Network with current or former employees of the hotel if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Assistant Front Office Manager - Front Office - Reception
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in front office management and guest service. Use specific examples that demonstrate your leadership skills and ability to improve guest satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention how your skills align with the responsibilities outlined in the job description, particularly in training and team management.
Highlight Language Skills: If you have proficiency in French, be sure to mention it prominently in your application. This could set you apart from other candidates and show your ability to cater to a diverse clientele.
Showcase Your Flexibility: Emphasise your flexible approach to working hours in your application. Mention any previous experiences where you adapted to changing operational needs, as this is crucial for the role.
How to prepare for a job interview at ...At Sloane
✨Showcase Your Leadership Skills
As an Assistant Front Office Manager, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully motivated and guided a team in previous roles, focusing on your approach to training and development.
✨Emphasise Guest Service Excellence
Exceptional guest service is key in this role. Be ready to discuss specific instances where you've gone above and beyond to ensure guest satisfaction, and how you plan to maintain high standards within the team.
✨Familiarise Yourself with Front Office Operations
Understanding front desk operations is crucial. Brush up on your knowledge of cashiering, night audits, and shift handovers, and be prepared to discuss how you would monitor and improve these processes.
✨Demonstrate Financial Acumen
Since budget planning and financial forecasting are part of the job, come equipped with examples of how you've managed costs or contributed to financial planning in past positions. This will show your potential employer that you can handle the financial responsibilities of the role.
