Retail Store Manager in Training (1 year relevant experience required)

Location: Pop Mart Manchester Stores – Trafford Shopping Centre Full-time Permanent Working Hours: 40 hours per week Founded in 2010, POP MART is a market-leading entertainment company and a global champion of designer toy culture. Through global artist development, IP operations, and designer toy culture evangelism, we have built an integrated platform covering the entire designer toy value chain. Besides our original and iconic IPs such as Molly, Hirono, Skullpanda, and LABUBU, POP MART collaborates with top-tier toys and lifestyle brands including Disney, Universal Studios, and Sanrio to create collectible art toys featuring their iconic characters. In the UK, POP MART operates seven stores in London, Midlands, and Manchester, and over five Robo Shops (vending machines for POP MART products). With our ambitious growth plan, we continue to expand our retail network by opening new stores in London and nationwide. Gain valuable professional experience covering the entire retail life cycle Receive structured customer service, retail operations, and product training A structured bonus/commission scheme in line with the company’s and the individual’s performance Comprehensive training and development programs Regular team social events Paid rest breaks We are searching for a Retail Store Manager to lead and oversee operations at our new Manchester store! This is a key leadership role responsible for managing all aspects of retail operations and ensuring the sales team provides exceptional customer service that meets POP MART\’s standards. This management position requires strong leadership skills, excellent communication abilities, and a passion for retail management. Oversee all aspects of store operations, including sales, customer service, inventory management, and staff supervision Develop and implement strategies to achieve sales targets and improve store performance Provide exceptional customer service and resolve any customer issues or complaints Train, mentor, and supervise the sales team, ensuring they adhere to company policies and procedures Closely monitor inventory levels and coordinate with the merchandising team and management for replenishment Control stock discrepancy by monitoring inventory levels and implementing loss prevention measures Manage visual merchandising, ensuring the store\’s tidiness and cleanliness are maintained at the highest level Lead recruitment efforts, evaluate potential candidate\’s performance, and train new team members Perform administrative tasks such as rota scheduling, payroll management, and sales reporting Ensure compliance with all company policies, procedures, and relevant regulations Be available to work flexible hours. Proven experience (4+ years) in retail management, preferably in a similar industry Bachelor’s degree in business administration, Retail Management, or a related field (or equivalent work experience) Fluent in professional English, with excellent verbal and written communication skills Proven ability to develop and implement strategies to achieve sales targets and improve store performance Proficient in administrative tasks such as rota scheduling, payroll management, and reporting Candidates with less experience can also apply for the Assistant Store Manager position Multi-lingual language ability (Chinese Mandarin is an advantage but not essential) Familiarity with retail management software and point-of-sale systems Job Type: Full-time Additional pay: ~ Commission pay Company pension 8 hour shift ~ Weekend availability