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- Tasks: Handle customer complaints with empathy and resolve conflicts effectively.
- Company: Join a community-focused financial services organisation dedicated to improving customer experiences.
- Benefits: Enjoy a hybrid working model and excellent benefits package.
- Why this job: Make a real difference in people's lives while developing your conflict resolution skills.
- Qualifications: No specific qualifications required, just a calm and empathetic approach.
- Other info: This role offers the chance to work in a supportive and impactful environment.
The predicted salary is between 24000 - 36000 £ per year.
Salary: £30,000 + Excellent Benefits
Location: Barrow-in-Furness (Hybrid Working Available)
Do you have a calm, empathetic approach and a natural ability to resolve conflict? Are you looking for a meaningful role where you can genuinely make a difference to customers' experiences?
We're partnering with a community-first financial services organisation on the lookout for a Complaints Handler.
Complaints Handler employer: Hiiya Ltd
Contact Detail:
Hiiya Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Handler
✨Tip Number 1
Familiarise yourself with common complaints in the financial services sector. Understanding typical issues customers face will help you demonstrate your knowledge during interviews and show that you're prepared to handle real-life scenarios.
✨Tip Number 2
Practice active listening skills. In a role like Complaints Handler, being able to listen and empathise with customers is crucial. You might want to role-play with a friend or family member to refine your ability to respond calmly and effectively to various complaint situations.
✨Tip Number 3
Research the company’s values and mission. Since this role is with a community-first organisation, showing that you align with their ethos can set you apart. Be ready to discuss how your personal values resonate with theirs during the interview.
✨Tip Number 4
Prepare examples from your past experiences where you've successfully resolved conflicts or handled difficult situations. Having specific stories ready will help you illustrate your problem-solving skills and calm approach, which are essential for a Complaints Handler.
We think you need these skills to ace Complaints Handler
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and skills required for a Complaints Handler. Highlight your relevant experience in conflict resolution and customer service.
Tailor Your CV: Customise your CV to reflect your skills and experiences that align with the role. Emphasise your calm and empathetic approach, as well as any previous roles where you successfully handled complaints or resolved conflicts.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to make a difference. Use specific examples from your past experiences to demonstrate how you can contribute positively to the organisation.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Hiiya Ltd
✨Show Your Empathy
As a Complaints Handler, demonstrating empathy is crucial. Prepare examples of how you've handled difficult situations in the past, focusing on your ability to understand and relate to customers' feelings.
✨Conflict Resolution Skills
Be ready to discuss specific instances where you've successfully resolved conflicts. Highlight your problem-solving skills and how you approach finding solutions that satisfy both the customer and the company.
✨Research the Company
Familiarise yourself with the community-first ethos of the organisation. Understanding their values and mission will help you align your answers with what they are looking for in a candidate.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. This shows your genuine interest in the role and helps you assess if the company culture aligns with your values.
