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For Companies At a Glance
- Tasks: Manage debtors and creditors, ensuring timely resolution of customer issues.
- Company: Elis is a leading international provider of sustainable textile, hygiene, and facility services.
- Benefits: Enjoy a competitive salary, 33 days holiday, company pension, and private medical care.
- Why this job: Join a dynamic team focused on sustainability and career growth in a supportive environment.
- Qualifications: Strong communication skills and commercial awareness are essential; experience in credit control is a plus.
- Other info: Opportunity for career advancement with national coverage to support your ambitions.
The predicted salary is between 22000 - 30000 £ per year.
About a career with Elis
Elis is an international multi service provider, offering textile, hygiene and facility services. We are a leader in circular services, allowing businesses to achieve optimal hygiene and protection for their employees and customers, thereby enriching their well-being in a sustainable way. Our rental maintenance model supports our customers to focus on their core business while reducing their environmental footprint.
The role of a Credit Controller is responsible for the Credit Control department. This includes ensuring appropriate control of debtors and creditors to minimise the business economic losses and being responsible for all general administration.
Your Mission at Elis
- To ensure that the company operates in line with all legal requirements including Health & Safety and General Data Protection Regulation (GDPR) requirements at all times.
- To ensure that the company’s vision, values and policies and procedures are adhered to at all times.
- Ensure that department tasks are conducted correctly and on time.
- Manage debt and retention in accordance with commercial terms.
- Achieve target daily calls to customers and resolve customer issues effectively and efficiently.
- Produce reports for Country Unit Credit Control.
- Develop, implement and maintain guidelines for internal/external customer relations in the Credit Control department.
- Ensure optimal utilisation of qualitative and quantitative resources in the department.
- Report salaries, payments and absence to the salary office.
- Actively participate in creating a good and attractive work environment through the Company Values.
- Handle a ledger as part of a credit control team.
- Responsible for own cash allocation as outlined by the Line Manager.
- Maintain accurate & up to date customer details & account records.
- Work with a minimum of supervision on collection of overdue accounts.
- Use initiative & imagination to achieve targeted results whilst promoting customer goodwill.
- Make adjustments, handle queries & resolve problems within company guidelines & policies.
- Handle disputed accounts & negotiate to bring payment into line with terms.
- Undertake complex reconciliations & compile documentation for legal action.
What will make you stand out?
- Good Commercial skills.
- Very service minded focusing on first level resolution.
- Excellent communications skills.
- Knowledge of Commercial terms, Company Policy, Standards and Work Instructions.
- Knowledge of all relevant equipment to perform duties.
- Able to understand and interpret all published Standards, Policies and Work Instructions relevant to the Sites operation.
- Ability to manage upwards to deliver customers’ requirements.
What's on offer?
Are you ready to take your career to the next level? Don't miss out on this exciting opportunity. We are able to offer, and encourage career growth, and have national coverage to facilitate ambition. In addition we offer:
- Competitive Salary of up to £26,000.00 - £30,000.00
- 33 days holiday per year
- Company Pension
- Private Medical
- Working with a great team
Credit Controller employer: Elis UK Limited
Contact Detail:
Elis UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Credit Controller, especially around debt management and customer relations. Understanding these aspects will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Brush up on your communication skills, as effective communication is crucial in resolving customer issues. Practising how to articulate your thoughts clearly can give you an edge in discussions with potential employers.
✨Tip Number 3
Research Elis and their commitment to sustainability. Being able to discuss how your values align with theirs can show your genuine interest in the company and its mission.
✨Tip Number 4
Prepare examples from your past experiences that highlight your commercial skills and service-minded approach. Real-life scenarios can effectively showcase your ability to handle complex reconciliations and customer queries.
We think you need these skills to ace Credit Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Credit Controller role. Focus on your commercial skills, communication abilities, and any previous experience in credit control or finance.
Craft a Strong Cover Letter: Write a cover letter that showcases your understanding of Elis's values and mission. Explain how your background and skills make you a perfect fit for the role, particularly in managing debt and customer relations.
Highlight Relevant Achievements: In your application, include specific examples of how you've successfully managed accounts, resolved disputes, or improved processes in previous roles. Quantify your achievements where possible to demonstrate your impact.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Credit Controller.
How to prepare for a job interview at Elis UK Limited
✨Understand the Company Values
Before your interview, take some time to research Elis and their commitment to sustainability and customer service. Be prepared to discuss how your personal values align with theirs, as this will show that you are a good cultural fit for the company.
✨Demonstrate Your Commercial Skills
As a Credit Controller, strong commercial skills are essential. Prepare examples from your past experiences where you successfully managed debt or resolved customer issues. This will help illustrate your capability in handling financial matters effectively.
✨Showcase Your Communication Skills
Excellent communication is key in this role. During the interview, practice clear and concise responses. You might also want to prepare for potential scenarios where you need to negotiate or resolve disputes, showcasing your ability to communicate effectively under pressure.
✨Prepare for Technical Questions
Familiarise yourself with relevant regulations such as GDPR and any specific commercial terms that may apply. Be ready to answer questions about how you would handle compliance and data protection in your role, demonstrating your knowledge and preparedness.
