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- Tasks: Support residents and manage communications about property works.
- Company: Join a leading construction and infrastructure services business.
- Benefits: Earn £20.53/hr, enjoy 28 days holiday, and free parking.
- Why this job: Make a real impact by helping residents during property projects.
- Qualifications: Experience in customer service or administration is essential.
- Other info: Immediate start available; must be within commuting distance of Heathrow.
Your new company is a leading construction and infrastructure services business, seeking x3 Customer Liaison Officers to join the team. These roles are initially for 3 months, with the possibility of extension. Working hours are Monday to Friday, 8am-4.30pm. Pay rate is £20.53/hr plus holiday. This is predominantly an office-based role, with occasional travel to site.
Your new role involves reporting to the Site Manager and working within the Site Teams to support the delivery of various planned programmes across the property portfolio. You will be the central point of contact for residents, providing clear and accurate communications regarding the works happening in their properties.
Your responsibilities will include:
- Building and maintaining positive relationships
- Contacting residents - via phone & email
- Developing tailored support plans
- Conducting pre-works home visits, assisting with the moving and storage of possessions
- Keeping residents informed throughout the works
- Undertaking customer satisfaction surveys, supporting resident complaints
- Completing administration duties
What you’ll need to succeed:
You’ll have previous experience in an office-based customer service/administration position within the construction, housing or property sectors. Experience speaking to residents/homeowners/tenants is ideal. You’ll also have excellent time management and organisational skills, strong IT literacy and a full UK driving licence (essential). You will live a commutable distance of Heathrow. This is an immediate start so applicants will need to be on less than a week's notice.
What you’ll get in return:
You’ll receive an hourly rate of £20.53/hr plus 28 days holiday. Working hours are Monday to Friday 8am to 4.30pm. Free parking is available on site.
What you need to do now:
If you’re interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Customer Liaison Officer employer: CV-Library
Contact Detail:
CV-Library Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Officer
✨Tip Number 1
Familiarise yourself with the construction and housing sectors. Understanding the specific challenges and needs of residents in these areas will help you communicate effectively and build rapport during your interactions.
✨Tip Number 2
Brush up on your customer service skills, especially in handling complaints and conducting satisfaction surveys. Being able to demonstrate your ability to manage difficult situations calmly and professionally will set you apart.
✨Tip Number 3
Make sure you have a solid understanding of the administrative tasks involved in the role. Being organised and efficient in managing paperwork and communications will show that you can handle the responsibilities of the position.
✨Tip Number 4
Network with professionals in the construction and property sectors. Engaging with others in the industry can provide valuable insights and potentially lead to referrals or recommendations for the Customer Liaison Officer role.
We think you need these skills to ace Customer Liaison Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration, particularly within the construction or property sectors. Emphasise any previous roles where you interacted with residents or homeowners.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the responsibilities of the Customer Liaison Officer role. Mention your ability to build relationships and communicate effectively, as well as your organisational skills.
Highlight Relevant Skills: In your application, clearly outline your time management, IT literacy, and any experience with customer satisfaction surveys or handling complaints. These skills are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail, which is important for this position.
How to prepare for a job interview at CV-Library
✨Know the Company
Before your interview, take some time to research the construction and infrastructure services business. Understand their values, recent projects, and how they engage with customers. This knowledge will help you tailor your responses and show genuine interest.
✨Highlight Relevant Experience
Make sure to emphasise your previous experience in customer service or administration, especially within the construction or property sectors. Be ready to share specific examples of how you've successfully communicated with residents or handled complaints.
✨Demonstrate Communication Skills
As a Customer Liaison Officer, clear communication is key. Prepare to showcase your ability to convey information effectively, both verbally and in writing. You might even want to practice explaining complex topics simply, as this will be crucial in your role.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, the types of projects you'll be involved in, or how success is measured in this role. This shows your enthusiasm and helps you assess if the company is the right fit for you.
