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- Tasks: Join our team to process payroll transactions and support HR administration.
- Company: Be part of a dynamic company focused on employee satisfaction and operational excellence.
- Benefits: Enjoy flexible working options, competitive pay, and opportunities for personal growth.
- Why this job: Make a real impact by supporting colleagues and enhancing payroll processes in a collaborative environment.
- Qualifications: Experience in payroll and HR administration is essential; familiarity with SAP is a plus.
- Other info: Ideal for self-motivated individuals who thrive under pressure and love problem-solving.
The predicted salary is between 28800 - 43200 £ per year.
To work as part of a payroll support and HR Administration team responsible for processing a broad range of payroll-related transactions received from internal stakeholders, whilst adhering to Service Level Agreements. To provide customer-focused support to UK-based colleagues on the telephone and via email on a broad range of payroll matters. To provide daily support to internal and external stakeholders to enable the successful running of the payroll from start to finish and to also produce important HR correspondence for internal and external stakeholders, including employment references, Solicitor's reports and mortgage/rental operations.
Key Accountabilities
- Process Payroll related transactions from internal stakeholders, such as: Detached Duty, Standby, On Call, Onetime payment submissions, Memberships, Loans, PASS scheme, Working Party, Subsistence, P45 / New Starter Declarations, Settlement Agreements, Court Orders.
- Process Time related transactions from internal stakeholders, such as: Overtime, Shift Changes, Sickness, Phased Return to Work, Time Savings Accounts, Salary Offset.
- Process HR Administration related activities: Complete transactions in relation to all HR administration activities, for example references and solicitors' letters. Provide first level support to all clients on the flexible benefits platform. Maintain e-pay tool and provide first line of support when dealing with stakeholder queries. Produce documents through mail merge for internal mail shots and divisional correspondence. Manage all aspects of the relationship with the external e-payslip provider.
Key Qualities
- Customer focused and results orientated, with a logical approach to completing tasks.
- Be able to work using your own initiative and develop effective solutions to problems.
- Must be a team player and proactively assist other team members when needed.
- Have a strong 'personal branding' and demonstrate a 'can-do' attitude in all areas.
- Ability to work under pressure to agreed deadlines.
- Work with minimum supervision, self-motivated.
- Excellent interpersonal skills, be well organised and have a flexible approach.
- Committed to support continuous improvements.
- Organisational and planning skills are essential to this role.
Experience & Knowledge
- Experience within a payroll environment, with particular focus on payroll data input and handling payroll queries.
- Knowledge of PAYE, SMP, SPP, SSP, Student Loans, Pensions and other deductions.
- Experience of a computerised payroll system - SAP would be preferable.
- Experience of working in a busy office environment and performing a broad range of administrative duties.
- Proven customer service experience both verbal and written.
- Excellent skills in the use of Google Applications.
Reward Operations Advisor employer: CV-Library
Contact Detail:
CV-Library Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reward Operations Advisor
✨Tip Number 1
Familiarise yourself with payroll systems, especially SAP, as this is a key requirement for the Reward Operations Advisor role. If you have experience with similar systems, be ready to discuss how those skills can transfer to SAP.
✨Tip Number 2
Brush up on your knowledge of PAYE, SMP, SPP, SSP, and other deductions. Being able to confidently discuss these topics during your interview will demonstrate your expertise and readiness for the role.
✨Tip Number 3
Showcase your customer service skills by preparing examples of how you've successfully handled queries or issues in previous roles. This will highlight your ability to provide the customer-focused support that is essential for this position.
✨Tip Number 4
Emphasise your organisational and planning skills during discussions. Prepare to share specific instances where you've managed multiple tasks under pressure, as this aligns perfectly with the demands of the role.
We think you need these skills to ace Reward Operations Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in payroll processing and HR administration. Emphasise your customer service skills and any specific software knowledge, such as SAP or Google Applications.
Craft a Strong Cover Letter: Write a cover letter that showcases your understanding of the role and how your skills align with the key accountabilities. Mention your ability to work under pressure and your proactive approach to problem-solving.
Highlight Relevant Experience: In your application, detail your previous roles related to payroll and HR administration. Include specific examples of how you've handled payroll queries or processed transactions to demonstrate your expertise.
Showcase Interpersonal Skills: Since the role requires excellent interpersonal skills, provide examples in your application of how you've successfully communicated with stakeholders or resolved issues in a team setting.
How to prepare for a job interview at CV-Library
✨Know Your Payroll Basics
Brush up on your knowledge of payroll processes, including PAYE, SMP, SPP, and other deductions. Being able to discuss these topics confidently will show that you understand the core responsibilities of the role.
✨Demonstrate Customer Focus
Prepare examples of how you've provided excellent customer service in previous roles. Highlight your ability to handle queries effectively and maintain a positive attitude, as this is crucial for supporting internal stakeholders.
✨Showcase Your Organisational Skills
Be ready to discuss how you manage your time and prioritise tasks, especially under pressure. Providing specific examples of how you've successfully handled multiple deadlines will demonstrate your organisational capabilities.
✨Emphasise Teamwork and Initiative
Share instances where you've worked collaboratively with others or taken the initiative to solve problems. This will illustrate your ability to be a team player while also being self-motivated, which is essential for this role.
