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- Tasks: Support customers with technical queries on test equipment and software.
- Company: Join a well-established company known for its friendly team environment.
- Benefits: Enjoy free parking and a competitive salary of £26,000 - £30,000 per year.
- Why this job: Perfect for tech-savvy individuals who love helping others and building relationships.
- Qualifications: Strong IT skills and electrical knowledge are essential; experience with distributors is a plus.
- Other info: Office-based role with occasional travel across the UK.
Our well-established client is seeking a technically minded individual to support individuals mainly from an Electrical background that require advice/assistance on test & measurement equipment and firmware/software related issues. You will guide them through operating multifunctional testers and offer them related advice with regards to comparison testers and more.
The ideal candidate will have strong IT skills and have the ability to screenshare with customers to guide them through their queries. This role could suit someone with an Electrical background or with a strong Electrical knowledge and who possesses very strong interpersonal, IT and administrative skills.
This is an office-based position, with occasional requirement to travel throughout the UK, including staying away from home for a few days. It would suit someone who is looking to work within a small and friendly team and who is happy to be mostly desk and telephone based.
Ideally, you will have experience of working with Distributors and Wholesalers and most importantly, you will be able to build long-lasting relationships and offer a professional service to customers.
Hours: Monday - Thursday, 8am - 5pm; Friday, 8am - 3.45pm
Salary: £26,000 - £30,000 P.A (depending on experience level)
Location: Chessington/Ewell Area
Additional: Free Parking
Technical Support Representative employer: Skillframe Ltd
Contact Detail:
Skillframe Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Representative
✨Tip Number 1
Familiarise yourself with the specific test and measurement equipment mentioned in the job description. Understanding the functionality and common issues of these tools will help you demonstrate your technical knowledge during the interview.
✨Tip Number 2
Brush up on your IT skills, especially those related to screensharing and remote assistance tools. Being able to effectively guide customers through their queries using technology will be a key part of this role.
✨Tip Number 3
Prepare examples of how you've built long-lasting relationships with customers in previous roles. This will showcase your interpersonal skills and ability to provide professional service, which is crucial for this position.
✨Tip Number 4
Research the company and its culture to understand what they value in their team members. Tailoring your approach to align with their values can give you an edge during the interview process.
We think you need these skills to ace Technical Support Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical skills, particularly in electrical knowledge and IT. Emphasise any experience you have with test and measurement equipment, as well as your ability to assist customers through screensharing.
Craft a Strong Cover Letter: In your cover letter, explain why you're a great fit for the Technical Support Representative role. Mention your interpersonal skills and your experience working with distributors and wholesalers, as these are key aspects of the job.
Showcase Relevant Experience: When detailing your work history, focus on roles where you've provided technical support or customer service. Highlight specific examples where you've successfully resolved issues or built relationships with clients.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Skillframe Ltd
✨Showcase Your Technical Knowledge
Make sure to brush up on your understanding of test and measurement equipment, as well as firmware and software issues. Be prepared to discuss specific examples from your past experiences where you successfully resolved technical queries.
✨Demonstrate Strong Interpersonal Skills
Since this role involves guiding customers through complex issues, it's crucial to showcase your ability to communicate clearly and effectively. Practice explaining technical concepts in simple terms, as this will help you connect with the interviewers.
✨Prepare for Screensharing Scenarios
Given that screensharing is a key part of the job, think about how you would guide a customer through a common issue. You might even want to simulate a screensharing session with a friend to get comfortable with the process.
✨Highlight Your Experience with Distributors and Wholesalers
If you have experience working with distributors or wholesalers, be sure to mention it during the interview. Discuss how you built relationships and provided professional service, as this aligns well with what the company is looking for.
