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- Tasks: Support the sales team with admin duties in a busy branch environment.
- Company: Join Burchell Edwards, part of the Connells Group, a leader in estate agency.
- Benefits: Enjoy flexible hours, industry-leading training, and a fun, supportive team culture.
- Why this job: Great opportunity for growth and to make an impact in a dynamic setting.
- Qualifications: Customer-focused, organised, and IT literate; previous admin experience preferred.
- Other info: We celebrate diversity and encourage all to apply, even if you don't meet every requirement.
At Burchell Edwards, part of the Connells Group, we're looking for a highly motivated Branch Administrator (Part Time Flexible) to support our fantastic team in branch in Castle Bromwich. As our Branch Administrator you will take ownership of office administration accurately and efficiently and in a professional manner, within a busy customer facing environment.
Part Time - 20 Hours Per Week: (flexibility around when these days and hours are worked, could suit school hours, to be discussed at interview stage). Hourly Rate: £11.44
What’s in it for you as our Branch Administrator?
- Industry leading training and development
- Demonstrable career ladder
- Opportunities for progression
- Supportive, rewarding and fun environment
- Team incentives
- Understanding of operations within an estate agency business
Key responsibilities of a Branch Administrator
The main purpose of your role is to support the sales team within the office with administrative duties. This will involve uploading property details onto major property portals, dealing with customer enquiries both in branch and over the phone and ensuring office expenditure is maintained within budgeted levels.
Skills and experience required to be a successful Branch Administrator
- Preferably experience as an Administrator / Secretary or similar role
- Customer focussed and comfortable in a client facing role
- Resilient, positive, numerate and detail oriented
- Organised and able to prioritise workload in a faced paced environment
- Keen interest in learning and keeping up to date with industry changes
- Excellent verbal and written communication skills
- IT literate (MS Office, internet, email systems)
Burchell Edwards is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity. Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.
Mortgage Advisor employer: Countrywide Mortgage Services
Contact Detail:
Countrywide Mortgage Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mortgage Advisor
✨Tip Number 1
Familiarise yourself with the property market and the specific area of Castle Bromwich. Understanding local trends and property values can help you engage more effectively with customers and demonstrate your knowledge during interviews.
✨Tip Number 2
Brush up on your IT skills, especially with MS Office and property portals. Being proficient in these tools will not only make you more efficient but also show potential employers that you're ready to hit the ground running.
✨Tip Number 3
Practice your customer service skills by engaging with friends or family in role-play scenarios. This will help you feel more comfortable handling enquiries and dealing with clients in a professional manner.
✨Tip Number 4
Network with current or former employees of Burchell Edwards or similar companies. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Mortgage Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as an Administrator or in a similar role. Emphasise your customer service skills and any experience you have in a client-facing environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as your organisational abilities and attention to detail.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, like IT literacy and communication skills. Provide examples of how you've used these skills in previous roles.
Show Your Willingness to Learn: Express your keen interest in learning and keeping up to date with industry changes. This can set you apart as a candidate who is proactive and eager to grow within the company.
How to prepare for a job interview at Countrywide Mortgage Services
✨Show Your Organisational Skills
As a Branch Administrator, being organised is key. Prepare examples of how you've successfully managed multiple tasks or projects in the past. This will demonstrate your ability to prioritise and handle a busy workload.
✨Demonstrate Customer Focus
Since the role involves dealing with customer enquiries, be ready to discuss your experience in customer service. Share specific instances where you went above and beyond to assist a client, showcasing your commitment to customer satisfaction.
✨Highlight Your IT Proficiency
The job requires IT literacy, particularly with MS Office and email systems. Brush up on your skills and be prepared to discuss any relevant software you've used. If possible, mention any specific tools that relate to property management or administration.
✨Express Your Willingness to Learn
The company values a keen interest in learning and keeping up with industry changes. Be sure to convey your enthusiasm for professional development and any steps you've taken to stay informed about the estate agency sector.
