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- Tasks: Provide top-notch customer support during night shifts, handling calls and directing queries.
- Company: Join a growing team that values enthusiasm and dedication in customer service.
- Benefits: Earn £12.50 to £13.50 per hour with flexible hybrid working options.
- Why this job: Be part of a supportive team while gaining valuable experience in customer service.
- Qualifications: Experience in inbound calls, strong IT skills, and excellent communication are essential.
- Other info: Immediate Right to Work in the UK is required; apply now with your CV!
Our client is looking for enthusiastic and dedicated individuals to join their growing team on an ongoing, temporary basis as Customer Services Representatives. This is a fantastic opportunity for those who excel in providing top-notch customer support, whilst looking to work night shifts.
What you will get in your new role:
- Night Shifts, 8pm to 6am
- Hourly rate of £12.50 to £13.50 per hour depending on experience
- Flexible hybrid working options
- Be part of a supportive and inclusive team
Responsibilities in your new role as Customer Service Representative - Nights:
As a Customer Service Representative, you will be the first point of contact for our clients' customers. Your key responsibilities will include handling incoming calls, directing customers to the correct department, and collecting necessary information to assist with customer queries. You'll ensure compliance is maintained and all documentation is securely stored according to GDPR regulations.
Your personality, experience and qualifications:
To be considered as a Customer Service Agent, you will need to have good experience in an inbound, telephone query environment as this is essential for the role. Strong IT and PC skills are required, particularly in Microsoft packages. Accuracy is key when dealing with customer inquiries, requiring a patient and understanding approach. Teamwork is essential, so you must be able to collaborate effectively with colleagues. Good organisational skills and a focus on detail are necessary, along with excellent spoken and written English.
If you meet these qualifications and are ready for the challenge, apply today. Please send us an up-to-date copy of your CV, by clicking the Apply button. This position is only available to applicants who have immediate Right to Work in the UK and you will be required to provide evidence of such upon request. Also required are up-to-date contact details for at least 2 references.
Stafffinders are operating as an Employment Agency for permanent positions and as an Employment Business for temporary positions.
Customer Servicce Representative (Nights) employer: CV-Library
Contact Detail:
CV-Library Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Servicce Representative (Nights)
✨Tip Number 1
Familiarise yourself with common customer service scenarios and how to handle them effectively. This will help you demonstrate your problem-solving skills during any interviews or discussions.
✨Tip Number 2
Highlight your experience in handling inbound calls and managing customer queries. Be ready to share specific examples of how you've successfully resolved issues in the past.
✨Tip Number 3
Since this role requires teamwork, think about instances where you've collaborated with others to achieve a goal. Prepare to discuss these experiences to show your ability to work well in a team.
✨Tip Number 4
Brush up on your IT skills, especially with Microsoft packages. Being able to navigate these tools efficiently will be crucial in your role, so consider doing a quick refresher course if needed.
We think you need these skills to ace Customer Servicce Representative (Nights)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in inbound telephone environments. Emphasise your IT skills and any specific software you are proficient in, particularly Microsoft packages.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and your ability to provide excellent customer support. Mention your experience with handling customer queries and your approach to teamwork and collaboration.
Highlight Key Skills: In your application, clearly outline your organisational skills, attention to detail, and proficiency in spoken and written English. These are crucial for the Customer Service Representative role.
Prepare References: Ensure you have up-to-date contact details for at least two references ready to submit with your application. Choose individuals who can vouch for your customer service skills and work ethic.
How to prepare for a job interview at CV-Library
✨Show Your Enthusiasm
As a Customer Service Representative, your enthusiasm for helping others is crucial. Make sure to express your passion for customer support during the interview, as this will demonstrate your commitment to providing top-notch service.
✨Highlight Relevant Experience
Be prepared to discuss your previous experience in an inbound telephone query environment. Share specific examples of how you've successfully handled customer inquiries and resolved issues, showcasing your ability to work under pressure.
✨Demonstrate IT Proficiency
Since strong IT and PC skills are essential for this role, be ready to talk about your experience with Microsoft packages. You might even want to mention any relevant software or tools you've used that could benefit the team.
✨Emphasise Teamwork and Communication
Collaboration is key in this role, so highlight your ability to work well with others. Discuss instances where you've effectively communicated with colleagues to resolve customer issues, showing that you can contribute positively to the team dynamic.
