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- Tasks: Handle customer complaints and ensure high service standards.
- Company: Join a reputable insurance company focused on customer satisfaction.
- Benefits: Enjoy a collaborative work environment with opportunities for professional growth.
- Why this job: Make a real impact by improving customer relations and enhancing service quality.
- Qualifications: 3 years of experience in the insurance industry is required.
- Other info: Be part of a self-managed team and contribute to process improvements.
The predicted salary is between 28800 - 43200 £ per year.
Job title : Customer Services / Complaints Handler
Key tasks & responsibilities
Experience : 3 years in Insurance industry
To respond to complaints received from policyholders and IFA's received via multichannel.
Process complaints on policies in priority order as determined by the Company Work Management System, to maintain day to day service standards to agreed levels.
Liaising with internal and external parties to discuss specific complaints to achieve appropriate outcomes for customers.
Respond to customer complaints via a written response conducted in a professional and considerate manner to maintain good customer relations.
Respond to customers ensuring that they are treated fairly and that a high level of service is delivered. Keeping customers informed of any delays in accordance with procedures and customers expectations.
Liaising directly with other departments within HCL to improve service and to suggest improvements where appropriate.
Bring to the immediate attention of Senior Management any issues or concerns that could have a detrimental impact on either HCL or our clients reputations.
To participate fully in departmental and team meetings in order to relay information and promote effective communication and suggest process improvements as appropriate.
To work with colleagues towards operating self managed teams.
To work within industry compliance and legislative requirements under the guidance of the Team Leader, ensuring compliance with controls and procedures.
Ensure that data security precautions are undertaken at all times to prevent the possibility of identity theft.
Ensure that all policy fraud controls are followed to prevent fraudulent transactions against policies.
To undertake any other duties as may be deemed appropriate by the Team Leader.
Complaints Handler employer: HCLTech
Contact Detail:
HCLTech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Handler
✨Tip Number 1
Familiarize yourself with the insurance industry, especially the common complaints and issues policyholders face. This knowledge will help you respond effectively and demonstrate your expertise during the interview.
✨Tip Number 2
Practice your communication skills, both verbal and written. As a Complaints Handler, you'll need to convey information clearly and professionally, so consider role-playing scenarios with friends or family.
✨Tip Number 3
Network with professionals in the insurance sector. Attend industry events or join online forums to connect with others who can provide insights or even refer you to job openings at StudySmarter.
✨Tip Number 4
Stay updated on compliance and regulatory requirements in the insurance industry. Showing that you are knowledgeable about these aspects can set you apart from other candidates.
We think you need these skills to ace Complaints Handler
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your 3 years of experience in the insurance industry. Detail specific roles and responsibilities that align with the key tasks mentioned in the job description.
Demonstrate Communication Skills: Since the role involves responding to complaints in a professional manner, provide examples of how you've effectively communicated with customers or resolved conflicts in previous positions.
Showcase Problem-Solving Abilities: Include instances where you successfully handled complaints or improved processes. This will demonstrate your ability to achieve appropriate outcomes for customers and suggest improvements.
Adhere to Compliance Standards: Mention your understanding of industry compliance and legislative requirements. Highlight any relevant training or experience that showcases your commitment to data security and fraud prevention.
How to prepare for a job interview at HCLTech
✨Show Your Experience
Make sure to highlight your 3 years of experience in the insurance industry. Be prepared to discuss specific examples of how you've handled complaints and resolved issues in the past.
✨Demonstrate Communication Skills
Since the role involves responding to complaints in a professional manner, practice articulating your thoughts clearly. Use examples that showcase your ability to communicate effectively with both customers and internal teams.
✨Understand the Company’s Values
Research the company’s values and mission. Be ready to explain how your personal values align with theirs, especially regarding customer service and maintaining good customer relations.
✨Prepare for Scenario Questions
Expect scenario-based questions where you may need to demonstrate how you would handle specific complaints. Think through potential situations and your approach to resolving them while keeping customer satisfaction in mind.
