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For Companies At a Glance
- Tasks: Keep our stylish rooms pristine and welcoming for guests every evening.
- Company: Join Firmdale Hotels, a luxury boutique hotel group known for creativity and exceptional service.
- Benefits: Enjoy competitive pay, flexible hours, discounts, and wellness perks like financial coaching.
- Why this job: Be part of a dynamic team in a vibrant location, making memorable guest experiences.
- Qualifications: No prior experience needed, just a passion for hospitality and teamwork.
- Other info: Opportunities for training, development, and fun team events await you!
Firmdale Hotels is renowned for its unique, luxury boutique hotels, each designed with an eye for detail and creativity. Our Covent Garden Hotel, nestled in the heart of London's vibrant theatre district, epitomises our commitment to exceptional service and unforgettable guest experiences. As a part of our award-winning group, you will be joining a company that values innovation, excellence, and a passion for hospitality.
We are excited to offer an opportunity for an Evening Room Attendant to join our dynamic and dedicated team at the Covent Garden Hotel. In this role, you will play a crucial part in maintaining the immaculate presentation of our uniquely styled rooms, ensuring that each guest enjoys a luxurious and comfortable stay.
Responsibilities:- Clean and maintain guest rooms to the highest standards, ensuring attention to detail in every aspect.
- Refresh rooms in the evening, including turndown service, to provide a welcoming environment for returning guests.
- Work efficiently under pressure to meet the hotel's operational demands.
- Collaborate with team members to ensure the smooth running of the housekeeping department.
- Assist guests with any requests or questions, providing exceptional customer service.
- Meticulously maintain the cleanliness and presentation of each uniquely designed room.
- A dedication to providing outstanding service to ensure an exceptional guest experience.
- Ability to work harmoniously with others in a fast-paced environment.
- Efficiently manage time and tasks to meet our high standards.
- Clear and professional interaction with guests and team members.
- Competitive hourly rate of £15.50 - £17.00 inclusive of service charge.
- Access to Wagestream our financial wellbeing app.
- Health cash plan (including contributions towards dental, optical, alternative and complementary therapies).
- Discounted cinema tickets, gym membership, travel, retailers and restaurants.
- Complimentary meals on shift.
- Referral bonus scheme for recommending top talent.
- Flexible scheduling without split shifts.
- Dry cleaning service for work attire and discounted personal dry cleaning.
- Enhanced holiday allowance based on length of service.
- Season ticket loan for convenient commuting.
- Ongoing training, professional development, and fully funded English lessons.
- Regular social events, team activities, and fitness sessions.
- Benefits like cycle to work scheme and annual long service awards.
- One allocated paid day per year for volunteering work.
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks.
- And much more!
If you are passionate about hospitality and delivering exceptional guest experiences, we would love to hear from you. Join Firmdale Hotels and be part of something extraordinary.
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
Evening Room Attendant employer: Firmdale
Contact Detail:
Firmdale Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Evening Room Attendant
✨Tip Number 1
Familiarise yourself with the unique style and offerings of Firmdale Hotels. Understanding their commitment to luxury and exceptional service will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight any previous experience in housekeeping or customer service roles, especially in high-end environments. Be ready to share specific examples of how you maintained cleanliness and provided excellent service under pressure.
✨Tip Number 3
Demonstrate your teamwork skills by discussing how you've collaborated with others in past roles. Firmdale Hotels values harmony in a fast-paced environment, so showing that you can work well with a team is crucial.
✨Tip Number 4
Prepare to discuss your time management strategies. As an Evening Room Attendant, you'll need to juggle multiple tasks efficiently, so be ready to explain how you prioritise and manage your workload effectively.
We think you need these skills to ace Evening Room Attendant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in housekeeping or hospitality. Emphasise any roles where you maintained high standards of cleanliness and customer service, as these are crucial for the Evening Room Attendant position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your attention to detail. Mention specific examples of how you've provided exceptional service in previous roles, and express your enthusiasm for joining Firmdale Hotels.
Highlight Teamwork Skills: Since collaboration is key in this role, be sure to mention any experiences where you worked effectively as part of a team. This could include previous jobs or volunteer work where teamwork was essential to success.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is vital for the Evening Room Attendant role.
How to prepare for a job interview at Firmdale
✨Show Your Attention to Detail
As an Evening Room Attendant, attention to detail is crucial. Be prepared to discuss how you ensure cleanliness and presentation in your previous roles. Share specific examples of how you've gone above and beyond to create a welcoming environment for guests.
✨Demonstrate Teamwork Skills
Collaboration is key in a fast-paced hotel environment. Highlight your experience working with others, especially in housekeeping or hospitality settings. Be ready to share instances where you successfully worked as part of a team to meet operational demands.
✨Prepare for Customer Service Scenarios
Exceptional customer service is at the heart of this role. Think of examples where you’ve handled guest requests or resolved issues effectively. Practice answering questions about how you would approach various guest interactions during the interview.
✨Express Your Passion for Hospitality
Firmdale Hotels values a passion for hospitality. Be genuine in expressing why you want to work in this industry and what excites you about providing exceptional guest experiences. This enthusiasm can set you apart from other candidates.
