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- Tasks: Provide top-notch customer support via phone and email, solving queries efficiently.
- Company: Join Trinity Estates, a leading residential property management company in England and Wales.
- Benefits: Enjoy 24 days annual leave, no weekend work, and discounts through Perkbox.
- Why this job: Be part of a vibrant team that values diversity and outstanding customer service.
- Qualifications: Clear communication skills and a commitment to personal growth are essential.
- Other info: Flexible working hours with opportunities for career advancement and social events.
The predicted salary is between 19700 - 27000 £ per year.
Position: Out Of Hours Customer Support Advisor at Trinity Estates
Location: Hemel Hempstead, Head Office.
Working Hours: 17:00 - 00:00 or 00:00 - 07:00, Monday - Friday
Salary: £23,700 per annum
About Trinity Estates:
Trinity are one of the largest residential property management companies in England and Wales. Working with leading house builders across the country, Trinity provides residential management services nationally. Our property professionals are home based and are located locally to the sites they manage. They are fully supported by a comprehensive team in our Hertfordshire head office which comprises Surveyors, Accountants, Legal professionals, and a large customer support team.
Benefits:
- 24 days annual leave for work-life balance.
- Monday to Friday, no weekend or Bank Holiday work.
- Discounts on shopping and services through Perkbox.
- Employee Assistance Programme for confidential support.
- Opportunities for career growth.
- Recognition incentives Star of the month.
- Cycle to Work scheme for a healthy lifestyle.
- Employee Referral Scheme for potential bonuses.
- Staff social events.
About us Customer Support Team:
We are a vibrant, fun, and hardworking group of approximately 30+ team members who are passionate about providing outstanding customer service to all our residents and clients. We are proud that our team is a diverse group of individuals representing all ages, cultures, and backgrounds. The team is supportive and nurturing and we value each others qualities. The customer support management team provide strong and structured leadership and support as well as on the job training. This role is all about communicating with people through different platforms such as phone, email, and our online reporting system. If you share our passion for people and outstanding customer service, please come and join our fabulous team!
Job Description:
The role of Customer Support Advisor is responsible for providing an ongoing and efficient customer focused support service to residents and clients. The Customer Support Advisors work closely with the Property Management Team as well as other key stakeholders.
Key responsibilities and tasks include:
- Dealing with a range of telephone and email correspondence from both internal and external parties.
- To understand, read and respond to all enquiries in a polite, timely, professional and friendly manner.
- To deal with instructions and issues that arise on the regional property portfolios and evaluate the appropriate course of action.
- Be able to present a logical argument verbally on the phone, as and when required so to do, in a straightforward, polite and business-like manner.
- Ensure all written communications are presented in a clear, concise and grammatically correct format.
Qualifications and Skills:
Candidates for this position should have the following skills and qualifications:
- Clear communication skills both written and verbal.
- Exemplary telephone manner and the ability to manage difficult and challenging calls.
- Confidence to probe and fact check information.
- Excellent listening skills and an ability to ask appropriate questions to ensure a full understanding of the incoming queries.
- Commitment to self-growth and personal development, particularly during the probationary period. We recommend familiarising yourself with training materials supplied in your induction.
- Be able to effectively prioritise your workload within a busy and fast-paced environment.
- The ability to make and rationalise decisions using the appropriate resources and materials available.
- Taking responsibility for your day to day workload and prioritise urgent tasks.
Application Process:
All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required.
For further information, or to explore more opportunities, you can visit Trinity Estates on LinkedIn or our website. If you have questions or would like more details, you can contact our recruitment team at 020 7702 0701, quoting the reference number #LI-EJ1.AMRT1_UKCT.
Out Of Hours Customer Support Advisor employer: Trinity Estates
Contact Detail:
Trinity Estates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Out Of Hours Customer Support Advisor
✨Tip Number 1
Familiarise yourself with Trinity Estates and their customer support philosophy. Understanding their values and the type of service they provide will help you align your responses during any interviews or discussions.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role involves handling calls, being able to articulate your thoughts clearly and confidently will set you apart from other candidates.
✨Tip Number 3
Prepare for situational questions that may arise during the interview. Think about how you would handle challenging customer interactions, as this will demonstrate your problem-solving abilities and customer service mindset.
✨Tip Number 4
Show your enthusiasm for personal development. Mention any relevant training or courses you've undertaken, as well as your commitment to continuous learning, which is highly valued in this role.
We think you need these skills to ace Out Of Hours Customer Support Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the Out Of Hours Customer Support Advisor position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for customer service and your ability to communicate effectively. Mention specific examples from your past experiences that demonstrate your skills in handling customer inquiries and resolving issues.
Highlight Relevant Skills: In your CV, emphasise your clear communication skills, both written and verbal, as well as your experience in managing challenging calls. Use bullet points to make it easy for the hiring team to see how you meet their criteria.
Proofread Your Application: Before submitting your application, carefully proofread all documents to ensure they are free of grammatical errors and clearly presented. This reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Trinity Estates
✨Showcase Your Communication Skills
As a Customer Support Advisor, clear communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and listen actively. Practice responding to common customer queries to show you can handle various situations.
✨Prepare for Challenging Scenarios
Expect questions about how you would handle difficult calls or challenging customer interactions. Think of examples from past experiences where you successfully resolved issues, and be ready to discuss your thought process.
✨Familiarise Yourself with the Company
Research Trinity Estates and understand their values, services, and the role of the Customer Support Team. This knowledge will help you tailor your answers and show genuine interest in the company during the interview.
✨Demonstrate Your Problem-Solving Skills
Be prepared to discuss how you prioritise tasks and make decisions under pressure. Use specific examples to illustrate your ability to evaluate situations and take appropriate action, which is crucial for this role.
