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- Tasks: Lead a dynamic team to deliver exceptional customer service and manage reservations efficiently.
- Company: Join Sofitel London St James, where luxury meets playful indulgence in hospitality.
- Benefits: Enjoy competitive salary, free stays, discounts, and wellness initiatives.
- Why this job: Be part of a high-performing team that values diversity and professional growth.
- Qualifications: Fluency in French and experience with hotel booking systems are preferred.
- Other info: Join us for social events and make a positive impact through corporate social responsibility.
The predicted salary is between 28800 - 43200 £ per year.
At Sofitel London St James, we redefine luxury by treating a stay as more than just a temporary pause; it's an opportunity for guests to fall in love with a unique blend of refined luxury and playful indulgence. Our commitment to excellence transcends the ordinary, and we invite you to join a team that specialises in transforming stays into enchanting tales.
An amazing opportunity has arisen to join the Sofitel London St James Team as a Reservations Supervisor. This is an exciting role for a talented individual who is looking for a new challenge and wants to join a high performing team renowned for their approach and delivery of unparalleled service. If you have a keen eye for detail, and possess excellent communication skills, we invite you to apply for this exciting opportunity.
Responsibilities:
- Lead and motivate the team to ensure exceptional customer service and efficient handling of reservation inquiries.
- Oversee the day-to-day operations of the reservations department, including managing room availability, rates, and special requests.
- Conduct training sessions for reservation agents to enhance their skills and ensure a high standard of service delivery.
- Interact with guests to assist with reservation inquiries, provide information about the hotel's offerings, and resolve any issues or concerns promptly.
- Work closely with other departments, such as Front Office and Sales, to optimise room inventory, maximise revenue, and enhance the overall guest experience.
- Generate and analyse reservation reports to identify trends, monitor performance, and implement strategies for improvement.
Qualifications:
- Entitlement to work in the UK is mandatory for this position.
- Being fluent in French is a strong skill for this role.
- Technical knowledge of hotel booking systems, including Opera.
- Excellent communication and interpersonal skills.
- A high standard of personal presentation with confident, professional and welcoming personality.
- Proven track record of delivering exceptional customer service.
- Attention to detail and a commitment to maintaining high standards.
Additional Information:
- Competitive Salary, Financial Incentives and a Loyalty bonus of £1,300 per year.
- Employee Benefit Card Discounted rates at Accor properties worldwide.
- Free Stays in the UK or Ireland (4 nights/year).
- Sofitel Experience Enjoy a luxurious night at our hotel, complete with a delightful breakfast.
- Complimentary Meals While on Duty.
- Special Rates in F&B, Rooms & Spa.
- Exceptional Training and Development Opportunities through Apprenticeship Program.
- Global Growth Opportunities.
- Employee Assistance Program with 24/7 GP Access.
- Make a Difference with Corporate Social Responsibility.
- Social Events and Activities.
Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team.
Reservations Supervisor employer: Sofitel London St James
Contact Detail:
Sofitel London St James Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Supervisor
✨Tip Number 1
Familiarise yourself with the Sofitel brand and its values. Understanding their commitment to luxury and exceptional service will help you align your responses during interviews and demonstrate that you're a good fit for their culture.
✨Tip Number 2
Brush up on your knowledge of hotel booking systems, particularly Opera. Being able to discuss your technical skills confidently can set you apart from other candidates and show that you're ready to hit the ground running.
✨Tip Number 3
Highlight any experience you have in training or leading teams. As a Reservations Supervisor, you'll need to motivate and develop your team, so showcasing your leadership skills will be crucial during the selection process.
✨Tip Number 4
Prepare to discuss how you've handled customer service challenges in the past. Providing specific examples of how you've resolved issues or improved guest experiences will demonstrate your ability to excel in this role.
We think you need these skills to ace Reservations Supervisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the Reservations Supervisor position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in hospitality, particularly in reservations or customer service roles. Emphasise your attention to detail and any technical knowledge of hotel booking systems like Opera.
Write a Strong Cover Letter: In your cover letter, express your passion for hospitality and how you can contribute to the team at Sofitel London St James. Mention your communication skills and any experience leading teams or training staff, as these are key aspects of the role.
Highlight Language Skills: If you are fluent in French, make sure to highlight this prominently in your application. This is a strong asset for the role and can set you apart from other candidates.
How to prepare for a job interview at Sofitel London St James
✨Showcase Your Customer Service Skills
As a Reservations Supervisor, exceptional customer service is key. Be prepared to share specific examples of how you've gone above and beyond for guests in previous roles. Highlight your ability to resolve issues promptly and effectively.
✨Demonstrate Leadership Qualities
This role involves leading a team, so it's important to convey your leadership style. Discuss any experience you have in training or motivating others, and how you foster a positive team environment.
✨Familiarise Yourself with Hotel Booking Systems
Technical knowledge of hotel booking systems like Opera is crucial. Brush up on your understanding of these systems and be ready to discuss how you've used them in the past to manage reservations efficiently.
✨Emphasise Attention to Detail
Attention to detail is vital in this role. Prepare to talk about how you ensure accuracy in reservations and how you handle special requests. Providing examples will help illustrate your commitment to maintaining high standards.
