Customer Service

Glasgow Full-Time 25000 - 35000 £ / year (est.) No home office possible

Job Description

Role: Customer Service
Location: G2 8LA – Glasgow
Contract Type: Temporary ongoing
Pay Rate: 15.92 per hour
Working Pattern: Full-time, 35 hours per week
Working Hours: Monday-Friday, 09:00-17:00
Hybrid Working: 2 days per week (after training and competency achieved)
Training: 4 weeks (100% attendance required)

About the Role

Be part of the UK's biggest telecoms provider, who are specialists in providing Industry leading expertise backed by innovative technology. You will play a key role in shaping the future of connectivity. As an Order Placement & Management Team Member, you'll manage customer orders across multiple systems and support critical projects like the migration of legacy PSTN lines to fibre technology, helping businesses and consumers embrace next-generation services.

Key Responsibilities

Manage all allocated tasks within defined targets.
Coordinate orders across back-end systems (FAST, Siebel, OCS, etc.).
Maintain accurate job notes and records.
Monitor delivery performance and take corrective actions.
Handle complaints and escalations through to resolution.
Support fibre migration projects, ensuring smooth transition from copper-based networks to IP/fibre infrastructure.
Perform root cause analysis and implement improvement plans.
Communicate effectively with internal and external stakeholders.
Build positive relationships with customers and suppliers.

Skills Required

* Excellent communication and listening skills
* Strong problem-solving and decision-making
* Knowledge of telecom migration (PSTN to fibre/IP) is a plus
* Attention to detail and process adherence
* Resilience, adaptability, and accountability whilst working in a fast-paced environment

Benefits
* Competitive pay and reward incentives
* Hybrid working options
* Full paid training
* Access to Blue Arrow training portal
* Pension scheme
* 28 days paid holiday

We are proud to be an inclusive employer. We welcome applications from all backgrounds and communities, and we are committed to building a team that reflects the diversity of our society.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Customer Service employer: Blue Arrow Ltd. Virtual Hub

BT is an exceptional employer, offering a unique opportunity to make a meaningful impact as a Customer Service Advisor in Glasgow. With comprehensive training, competitive pay, and a strong focus on employee growth, BT fosters a supportive work culture that values diversity and inclusion. Join a trusted team where your contributions are vital in emergency situations, and enjoy benefits like career progression, wellbeing support, and generous holiday allowances.