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- Tasks: Support and maintain ICT systems while providing top-notch customer service.
- Company: Join Clackmannanshire Council, a diverse and inclusive employer committed to respect and dignity.
- Benefits: Enjoy flexible hybrid working, a living wage, and opportunities for personal growth.
- Why this job: Be part of a supportive team making a real impact in the community.
- Qualifications: No specific experience required; just a passion for technology and helping others.
- Other info: Diversity is valued, and applications from underrepresented groups are encouraged.
The predicted salary is between 28800 - 43200 £ per year.
To undertake ICT Technical tasks required in the support, implementation and maintenance of ICT platforms and systems.
To provide the highest standard of customer service and assist customers to access ICT support services, via self-service, email, and telephony.
To provide technical support to users of the Service including:
- Set up end users desktop workstations and peripheral equipment
- Set up and maintain local and wide area network equipment
- Set up network features for end users to connect to the Council’s corporate data network using agreed standards, to provide an error-free outcome.
- Investigate service requests or incidents assigned by the ICT Team Leader/ICT System Administrators following agreed guidelines and procedures.
- Resolve reported calls to the IT Service Desk relating to specific hardware or operating systems using appropriate tools and equipment.
Clackmannanshire Council welcomes applications from everyone and values diversity in our workforce. We are committed to being an exemplar employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. For this vacancy, we would welcome applications from ethnic minority groups, who are currently underrepresented in our workforce.
Clackmannanshire Council operates a flexible hybrid approach for those roles that allow this type of working. Attendance at the office will be required to meet the needs of the business and to build team and stakeholder relationships. The exact pattern of working will be agreed with you as part of the recruitment process.
Clackmannanshire Council is a living wage accredited employer.
Should you have difficulty applying for a job online please call 01259 452244 (24 hrs) and leave your details along with the reference number of the post. Please note that if you are selected for interview you will be notified by e-mail.
There may be an opportunity for you to seek permission to apply for this position on a secondment basis. Applicants should ensure they read the secondment policy on Connect which can be accessed here and seek agreement from their service prior to applying.
ICT Technical Support Worker - CLA03877 employer: Clackmannanshire Council
Contact Detail:
Clackmannanshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Technical Support Worker - CLA03877
✨Tip Number 1
Familiarise yourself with the specific ICT platforms and systems used by Clackmannanshire Council. Understanding their infrastructure will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills, as providing high-quality support is a key part of this job. Think of examples from your past experiences where you successfully resolved issues for users.
✨Tip Number 3
Prepare to discuss your experience with setting up desktop workstations and network equipment. Be ready to explain your troubleshooting process and how you ensure error-free outcomes when connecting users to networks.
✨Tip Number 4
Research common technical issues related to hardware and operating systems that might be relevant to the role. Being able to speak knowledgeably about these topics can set you apart during the interview.
We think you need these skills to ace ICT Technical Support Worker - CLA03877
Some tips for your application 🫡
Understand the Job Requirements: Carefully read the job description for the ICT Technical Support Worker position. Make a note of the key skills, experience, and knowledge required, as these will be crucial in tailoring your application.
Tailor Your CV: Ensure your CV highlights relevant experience in ICT support, customer service, and technical troubleshooting. Use specific examples that demonstrate your ability to set up workstations, maintain networks, and resolve IT issues.
Craft a Compelling Cover Letter: Write a cover letter that addresses why you are a good fit for the role. Mention your passion for providing excellent customer service and your technical skills. Be sure to align your experiences with the responsibilities outlined in the job description.
Follow Application Instructions: Make sure to follow all application instructions provided by Clackmannanshire Council. This includes submitting your application through the correct channels and ensuring all required documents are included.
How to prepare for a job interview at Clackmannanshire Council
✨Know Your Technical Stuff
Make sure you're well-versed in the technical skills required for the role. Brush up on your knowledge of desktop workstations, network equipment, and troubleshooting methods. Being able to discuss specific tools and techniques will show that you're prepared and capable.
✨Customer Service is Key
Since this role involves providing support to users, be ready to demonstrate your customer service skills. Think of examples where you've successfully assisted customers or resolved issues, and be prepared to share these during the interview.
✨Familiarise Yourself with the Council's Systems
Research Clackmannanshire Council's ICT platforms and systems. Understanding their specific environment will help you tailor your answers and show that you're genuinely interested in the position and the organisation.
✨Prepare for Scenario Questions
Expect scenario-based questions where you'll need to explain how you'd handle specific incidents or service requests. Practise articulating your thought process and the steps you would take to resolve issues effectively.
