Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers with bookings and provide expert advice on services and repairs.
- Company: Join one of the UK's top automotive retailers, representing 32 brands across 150 dealerships.
- Benefits: Enjoy competitive pay, generous leave, and perks like a cycle to work scheme and tech discounts.
- Why this job: Be part of a friendly team, develop your skills, and deliver premium customer experiences.
- Qualifications: Passion for customer service; experience in the automotive industry is a plus.
- Other info: Ongoing training provided, with a supportive environment to help you thrive.
The predicted salary is between 20800 - 42000 £ per year.
Location: Buckinghamshire
Contract type: Permanent, full-time
Working hours: Monday to Friday 8:30 til 6.00, Saturdays on a rota 1 in 3 8.00 til 1.00
Salary: Up to £30k Basic Plus OTE
We are looking for a Service Advisor to join the team here at Jaguar Landrover. This role is offered on a permanent basis on a 42 hour per week contract including Saturday mornings on a rota with a very competitive starting salary of £26,000 and a generous, uncapped bonus. Also on offer is the chance to develop your career with a premium brand.
You will be joining a friendly and efficient Aftersales department that is led by the very talented Service Manager. We will ensure you feel part of the team from the very start and will help to develop your skills and knowledge through continuous training and 1 to 1's.
Our Service Advisors play an important role in providing our customers with a personalised, premium experience as they come back to us time and time again for servicing, MOT and repairs. It is their job to show off their knowledge and expertise so that our customers have all the information they require when making decisions about the servicing of their vehicle. With this in mind, we provide ongoing training and development opportunities for our Service Advisors through customer experience workshops.
- Booking MOTs, services and other repair work for our customers
- Advising customers about warranty cover and upselling additional parts/accessories that will benefit the customer
- Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
- Managing a high volume of customers daily as well as telephone calls and online booking queries
- Informing customers of turnaround times and ensuring effective communication throughout the time when a customer's car is in the workshop
- Maintaining accurate customer records, and updating the systems when any bookings have been made
You will have heaps of energy, a warm personality and a real passion for delivering first class customer experiences. You will have excellent communication skills and the ability to build rapport easily and are able to explain technical information in a way that is clear and concise. Previous experience using Kerridge also known as ADP would be an advantage. For this role you will need to be able to maintain accurate customer records. You will be a great team player but be able to work independently also.
We want to hear from you if you have worked in a similar role within the automotive industry or have a passion for customer service and cars! If your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch.
About Us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We firmly believe that our people are our most valuable asset. We value the commitment they make to the business which is why we are continually working to provide a market leading rewards and benefits package.
- Competitive salaries with clear pay scales in place as you develop
- Generous annual leave allowance that increases with length of service
- Eligibility to join one of our colleague car plans and cycle to work scheme
- Enhanced maternity leave, adoption leave (6 months full pay) and paternity leave (2 weeks full pay)
- Critical illness cover after 2 years plus life assurance and free will writing service
- Techscheme where you can get the latest tech for less and spread the cost, eye care scheme and discounted shopping vouchers
- Employee assistance programme and free access to Smart Health giving employees and their immediate families access to 24/7 GP services to support well being
Lookers are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driver's licence check will also be carried out.
Service Advisor employer: Lookers
Contact Detail:
Lookers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the Jaguar Land Rover brand and its values. Understanding their commitment to customer service and premium experiences will help you align your approach during interviews and discussions.
✨Tip Number 2
Brush up on your communication skills, especially in explaining technical information clearly. Practice role-playing scenarios where you explain vehicle servicing or repairs to a non-technical person, as this is crucial for a Service Advisor.
✨Tip Number 3
Network with current or former employees of Jaguar Land Rover or similar automotive companies. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Prepare to discuss your experience in managing high volumes of customer interactions. Think of specific examples where you successfully handled multiple tasks or resolved customer issues efficiently, as this will demonstrate your capability for the role.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and the automotive industry. Emphasise any previous roles where you have provided a premium customer experience, as this is crucial for the Service Advisor position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for cars and customer service. Mention specific skills that align with the job description, such as communication skills and the ability to explain technical information clearly.
Highlight Relevant Skills: In your application, focus on skills like rapport building, managing high volumes of customers, and using systems like Kerridge. These are key attributes that the company is looking for in a Service Advisor.
Show Enthusiasm for Continuous Learning: Express your eagerness to participate in ongoing training and development opportunities. Mention any previous experiences where you have taken the initiative to improve your skills, especially in customer service or automotive knowledge.
How to prepare for a job interview at Lookers
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer experiences. Share examples from your past roles where you went above and beyond to help customers, as this aligns perfectly with the values of Jaguar Landrover.
✨Demonstrate Technical Knowledge
Be prepared to discuss your understanding of automotive services and repairs. If you have experience with Kerridge or similar systems, mention it! This will show that you can handle the technical aspects of the role effectively.
✨Highlight Your Communication Skills
Since the role involves liaising with customers and the Aftersales department, showcase your ability to communicate clearly and build rapport. Practice explaining complex information in a simple way, as this is crucial for advising customers.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific situations, such as managing a high volume of customer queries or dealing with a difficult customer. Think of examples from your previous experience that demonstrate your problem-solving skills and ability to stay calm under pressure.
