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- Tasks: Support the Unit Business Manager in running a fast-paced service unit.
- Company: Welcome Break operates 60 service areas and 31 hotels across the UK.
- Benefits: Enjoy a competitive salary, bonuses, discounts, and a £10 meal allowance.
- Why this job: Kickstart your management career with training and support in a dynamic environment.
- Qualifications: Experience in customer service management and a passion for great service is essential.
- Other info: Applicants must be 18 years or older due to role responsibilities.
Welcome Break, Starbucks Spaldwick, Spaldwick Services, A14, Huntingdonshire, PE28 0TD
Pay up to £25k plus bonus and £10 on-shift meal allowance. Fantastic benefits & discounts, free parking & great career opportunities.
Great managers aren’t born, they’re made. If you want to make it as a successful manager, Welcome Break could give you the perfect start.
As an Assistant Manager, you’ll support the Unit Business Manager in every aspect of running the unit - from people management to driving sales and profitability. It’s fast-paced and demanding but we’ll give you plenty of support and training to develop your career and help you progress.
A Welcome Break Assistant Manager would ideally:
- Have experience in a supervisor or management role in customer service
- Be passionate about delivering great customer service.
- Be a good people manager who can motivate others and lead by example.
- Be a true multi-tasker able to juggle a range of tasks.
- Be business-minded and focused on delivering profitable sales growth.
- Have ambition to develop their management career.
Key benefits for Assistant Managers:
- Competitive salary plus bonus
- £10 on shift meal allowance
- 30 days' holiday increases with service
- Employee discounts (50% off onsite KFC, BK, Starbucks and Pizza Express to name a few)
- My Welcome Break discounts - savings at hundreds of retailers
- Contributory pension (after 3 months)
- Structured career path and bespoke training
- Free on-site parking
- Generous discounts on hotel rooms for you and family members
Due to responsibilities within the Assistant Manager role applicants will need to be 18 years of age or over.
About Welcome Break: Welcome Break is one of the UK’s leading motorway service operators, running 60 service areas and 31 hotels across the UK. Working for Welcome Break is not what it may seem to our everyday customer. When you come into one of our sites you will recognise your favourite brands such as Starbucks, Subway, WHSmith, KFC, Pizza Express and Burger King, as well as hotels under the Ramada and Days Inn brands. But what might come as a surprise is that we are all one team and that even with different uniforms, everyone works for Welcome Break.
Assistant Manager employer: Welcome Break
Contact Detail:
Welcome Break Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Familiarise yourself with the Welcome Break brand and its values. Understanding their commitment to customer service and teamwork will help you align your responses during interviews, showcasing that you're a good fit for their culture.
✨Tip Number 2
Highlight your experience in managing teams or customer service roles. Be ready to share specific examples of how you've motivated staff or improved service delivery, as this will demonstrate your capability as an Assistant Manager.
✨Tip Number 3
Prepare to discuss your approach to driving sales and profitability. Think about strategies you've implemented in previous roles that led to increased revenue, as this is a key aspect of the Assistant Manager position.
✨Tip Number 4
Show your ambition for career development. Be prepared to talk about your long-term goals and how you see the Assistant Manager role at Welcome Break as a stepping stone towards achieving them.
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and management roles. Use specific examples that demonstrate your ability to lead a team and drive sales.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ambition to develop your management career. Mention how your skills align with the responsibilities of the Assistant Manager role.
Highlight Key Skills: In your application, emphasise your multi-tasking abilities, people management skills, and business-minded approach. These are crucial for the fast-paced environment at Welcome Break.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Welcome Break
✨Show Your Passion for Customer Service
As an Assistant Manager, you'll need to demonstrate your enthusiasm for delivering excellent customer service. Share specific examples from your past experiences where you went above and beyond to ensure customer satisfaction.
✨Highlight Your Leadership Skills
Since the role involves managing a team, it's crucial to showcase your leadership abilities. Discuss how you've motivated and inspired others in previous roles, and be ready to explain your approach to people management.
✨Prepare for Situational Questions
Expect questions that assess your ability to handle various scenarios, such as dealing with difficult customers or managing multiple tasks under pressure. Practise your responses to these types of questions to show your problem-solving skills.
✨Demonstrate Business Acumen
The role requires a focus on profitability and sales growth. Be prepared to discuss how you've contributed to business success in previous positions, whether through increasing sales, reducing costs, or improving operational efficiency.
