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For Companies At a Glance
- Tasks: Join our team to handle customer queries and resolve complaints efficiently.
- Company: A leading national housebuilder with over 50 years of experience and 1,000+ employees.
- Benefits: Enjoy a salary up to £36,000, bonus scheme, 33 days holiday, and enhanced pension.
- Why this job: Be part of a dynamic team making a real impact in customer care within the construction industry.
- Qualifications: Previous customer care experience, strong communication skills, and MS Office proficiency required.
- Other info: Referral bonus of £1,000 for successful candidate introductions!
New opportunity for a Senior Customer Care Coordinator to join the customer care team of a national housebuilder, based from their office in Northampton. Offering a salary of up to £36,000 plus bonus and wider benefits!
Established over 50 years ago and now operating from 10 offices across the Midlands, East Anglia, South West, and North West. This housebuilder now employs over 1,000 people and delivers over 4,000 homes annually across 9 regions. They are now seeking a driven individual with strong customer service experience to join their Customer Care team at the Northampton office and help take it to the next level.
Role & Responsibilities
- Handling incoming calls, correspondence, and emails related to customer care
- Assessing and resolving complaints promptly and effectively
- Scheduling appointments with the appropriate technicians, suppliers, or subcontractors
- Ensuring completed work meets customer expectations and standards
- Keeping records accurate and up to date using internal systems
- Managing work categories efficiently while controlling costs
- Preparing for invoice processing and issuing contra charge letters
- Raising any persistent or recurring issues with senior management
- Supporting End of Defect Inspections and warranty claim procedures
Required Skills & Experience
- Previous experience in a customer care role ideally with a house building company
- Strong communication skills, both verbal and written
- MS Office proficient
- Experience using Sitestream would be an advantage
- Knowledge of the construction industry is desirable.
What you get back
- Salary of up to £36,000
- Discretionary bonus scheme
- 33 days holiday (including bank holidays)
- Enhanced pension scheme
- Company discount scheme.
If you meet the criteria above, send us your CV and portfolio. We receive a large number of applications so if you do not hear back within 7 days consider your application unsuccessful this time. We will keep a copy of your details on file for future vacancies.
In accordance with GDPR, by applying for this position you give us your consent to process your data in-line with our Privacy and Data Protection Policies which can be read on the privacy policy page on our website.
Referral
Did you know we run a referral scheme? We pay a £1000 referral bonus if you introduce us to anyone who we then successfully place in a new job role. Just send us their information and we'll do the rest. Terms: A candidate is deemed to have been successfully placed once they have started a new job as a result of an introduction made by Hunter Dunning and when they've successfully completed the probation period.
Senior Customer Care Coordinator employer: Hunter Dunning Limited
Contact Detail:
Hunter Dunning Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Care Coordinator
✨Tip Number 1
Familiarise yourself with the housebuilding industry. Understanding the common challenges and customer expectations in this sector will help you stand out during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your communication skills. As a Senior Customer Care Coordinator, you'll need to handle complaints and resolve issues effectively, so practice articulating your thoughts clearly and confidently.
✨Tip Number 3
Network with professionals in the construction and customer care fields. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities.
✨Tip Number 4
Get familiar with MS Office and any specific software mentioned in the job description, like Sitestream. Being proficient in these tools will not only boost your confidence but also show that you're ready to hit the ground running.
We think you need these skills to ace Senior Customer Care Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer care experience, especially in the housebuilding sector. Use specific examples that demonstrate your ability to handle complaints and manage customer expectations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and explains why you are a great fit for the Senior Customer Care Coordinator role. Mention your familiarity with MS Office and any experience with Sitestream or the construction industry.
Highlight Key Skills: In your application, emphasise your strong verbal and written communication skills. Provide examples of how you've successfully resolved customer issues in the past, as this is crucial for the role.
Follow Application Instructions: Ensure you submit your CV and any required documents as specified in the job listing. Double-check for any additional requirements and make sure everything is submitted before the deadline.
How to prepare for a job interview at Hunter Dunning Limited
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer care, especially if it's within the housebuilding sector. Be prepared to discuss specific examples of how you've handled complaints and resolved issues effectively.
✨Demonstrate Strong Communication Skills
Since this role requires excellent verbal and written communication, practice articulating your thoughts clearly. You might be asked to explain how you would communicate with customers or team members, so think about scenarios where you've successfully done this.
✨Familiarise Yourself with Relevant Software
If you have experience with MS Office and Sitestream, be ready to discuss it. If not, consider brushing up on these tools, as they are likely to come up during the interview. Showing that you're tech-savvy can give you an edge.
✨Understand the Construction Industry
Having knowledge of the construction industry is desirable for this position. Do some research on current trends and challenges in the sector, and be prepared to discuss how this knowledge can help you in the role.
