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- Tasks: Lead customer service and sales teams, manage complaints, and support team development.
- Company: Join Busy Bee Recruitment, an award-winning agency connecting talent with top UK employers.
- Benefits: Enjoy 26 days holiday, health cash plan, and potential for permanent role after maternity cover.
- Why this job: Be part of a dynamic team, enhance your leadership skills, and make a real impact.
- Qualifications: Previous management experience in customer service or sales is essential.
- Other info: This is an 18-month maternity cover with opportunities for growth.
The predicted salary is between 32000 - 48000 £ per year.
Location: Mildenhall, Suffolk
Hours: Monday to Friday 8am to 5pm
Salary: Circa £40,000 per annum
Benefits: 26 days holiday per year plus bank holidays, health cash plan and death in service cover 3x annual salary
Duration: This is an 18-month maternity cover with potential for something permanent for the right person.
Are you a confident, proactive leader with a strong background in customer service and complaints handling? We are looking for a friendly and capable Customer Service Manager to lead both the customer service and sales administration teams. You will be hands on supporting the sales administration function while overseeing team performance and development. A key part of the role is dealing with customer complaints and investigations, so attention to detail and a calm approach are a must.
Job Duties:
- Managing the sales inbox and ensuring that all orders are processed in a timely manner
- Managing a team of 4 and providing 1 to 1 support
- Investigating customer complaints
- Ensure that all orders have the appropriate paperwork
- Liaising with Design team regarding special orders
- Continue developing sales standards and implement needed training
- Tracking enquiry levels and producing reports
- Provide KPIs (key performance data)
- Promoting a positive health and safety culture throughout the business
- Leading and managing the team
- Assist with recruitment and selection throughout the department
- Completing inductions and onboarding
- Completing appraisals and general staff support
What we are looking for:
- Previous management experience within Customer Service or Sales Teams
- A positive can do and friendly attitude and be adaptable, motivated, and well-organised
- Excellent communication skills
- Good attention to detail and be able to prioritise effectively
- Have a proactive continuous improvement mindset
- Proven ability to coach and support colleagues across the business
- An enthusiastic engaged attitude
So, are you ready for your next job? Hit on the apply button today. If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful.
Busy Bee Recruitment Ltd is acting as an Employment Agency for this Permanent vacancy.
Customer Service Manager employer: Busy Bee Recruitment
Contact Detail:
Busy Bee Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager
✨Tip Number 1
Research Busy Bee Recruitment and understand their values and mission. This will help you align your answers during any interviews and show that you're genuinely interested in the company.
✨Tip Number 2
Prepare specific examples from your past experience that demonstrate your leadership skills and ability to handle customer complaints effectively. This will showcase your suitability for the role.
✨Tip Number 3
Network with current or former employees of Busy Bee Recruitment on platforms like LinkedIn. They can provide insights into the company culture and what they look for in a Customer Service Manager.
✨Tip Number 4
Be ready to discuss how you would implement training and development for your team. Highlighting your proactive approach to continuous improvement will resonate well with the hiring managers.
We think you need these skills to ace Customer Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous management experience in customer service or sales teams. Use specific examples that demonstrate your leadership skills and ability to handle complaints effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your proactive attitude and friendly nature. Mention how your communication skills and attention to detail make you a great fit for the role, and express your enthusiasm for leading a team.
Highlight Relevant Experience: In your application, emphasise any experience you have with managing teams, investigating customer complaints, and developing training programmes. This will show that you understand the key responsibilities of the Customer Service Manager role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this position.
How to prepare for a job interview at Busy Bee Recruitment
✨Showcase Your Leadership Skills
As a Customer Service Manager, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams in the past, focusing on your approach to coaching and supporting colleagues.
✨Prepare for Complaints Handling Scenarios
Given the role's emphasis on dealing with customer complaints, be ready to discuss specific situations where you've effectively resolved issues. Highlight your attention to detail and calm approach in these scenarios.
✨Demonstrate Your Communication Skills
Excellent communication is key in this role. Practice articulating your thoughts clearly and confidently. Consider how you can convey complex information simply, especially when discussing team performance and customer interactions.
✨Research the Company Culture
Understanding the company’s values and culture will help you align your responses during the interview. Familiarise yourself with Busy Bee Recruitment's mission and how you can contribute to promoting a positive health and safety culture.
