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- Tasks: Lead membership management and develop our new Dynamics CRM system.
- Company: Join The Vegan Society, promoting a compassionate lifestyle for all beings.
- Benefits: Enjoy flexible hours, 28 days leave, and a supportive team culture.
- Why this job: Make a real impact in animal welfare while working in a progressive environment.
- Qualifications: Experience in membership organisations and strong data analysis skills required.
- Other info: Remote work with occasional travel to Birmingham; vegan lifestyle is essential.
The predicted salary is between 26500 - 37000 £ per year.
The Vegan Society exists to promote a lifestyle where humans do not exploit non-human animals for the purposes of food, clothing or anything else.
We have an exciting opportunity for a Senior CRM and Supporter Services Officer to join our team, taking the lead on managing our membership and supporter administration while overseeing the development of our new Dynamics CRM system.
What You Will Receive
- Salary of £31,586 – £37,035 per annum, depending on experience
- 28 days’ leave + 8 public bank holidays
- Ethical pension scheme
- Flexible working hours
- Employee Assistance Programme
- Health cash-back scheme
- A fun and supportive team
- Cycle to work scheme
- Compassionate leave
- Death in service benefit
What You Will Do
As a Senior CRM and Supporter Services Officer, you will oversee the delivery of our supporter services function while driving the ongoing development and effective administration of our CRM system.
Specifically, you will:
- Supervise the workload of the Supporter Services Co-ordinator (Membership) and the Supporter Services and Digital Content Assistant
- Implement strategies to recruit and retain members
- Provide regular reports on membership and produce Gift Aid reports for HMRC
What You Must Have
To be considered as a Senior CRM and Supporter Services Officer, you will need:
- Experience of working in a membership organisation
- Experience in line management
- Experience in the administration of a membership CRM
- Computer literacy with strong MS Office skills, including the ability to analyse and manipulate data
- A vegan lifestyle and passion for animal welfare, human and planetary health
- To be an organised and enthusiastic team player with the ability to work independently
Other organisations may call this role: CRM Officer, Supporter Engagement Officer, Membership Services Manager, CRM and Membership Manager, or Supporter Services Lead.
A Bit More About Us
We believe in a world where resources are used in a sustainable way for the current population and future generations, and no-one goes hungry. We’re progressive, forward focused and work to make veganism easily adoptable and widely recognised as the key approach to reducing animal suffering and environmental damage.
Through a range of initiatives, products and programmes, we are bringing veganism into the mainstream, raising the profile of the vegan lifestyle and progressing the global movement.
Further Information
- Location: Birmingham
- Working Style: Remote, occasional travel to Birmingham office.
- Contract: Full-Time, Permanent
- Closing Date: 4th May 2025
Veganism is at the heart of our values and mission, and it is a condition of your employment that, as far as is possible and practicable, you adhere to a vegan diet and lifestyle. The Occupational Requirement section of the Equality Act 2010 applies.
We also promote a workplace where everyone is included, are users of the Disability Confident scheme and aim to create an environment where everyone can be their whole selves.
Next Steps
To apply for the role of Senior CRM and Supporter Services Officer, please select the button shown. For any reasonable adjustments to the recruitment process, please get in touch. Contact details can be found on the Vegan Society website.
Senior CRM and Supporter Services Officer employer: The Vegan Society
Contact Detail:
The Vegan Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior CRM and Supporter Services Officer
✨Tip Number 1
Familiarise yourself with the Vegan Society's mission and values. Understanding their commitment to veganism and animal welfare will help you align your passion with their goals, making you a more compelling candidate.
✨Tip Number 2
Highlight your experience in membership organisations during networking opportunities. Engage with professionals in similar roles on platforms like LinkedIn to gain insights and potentially get referrals.
✨Tip Number 3
Showcase your CRM skills by discussing specific projects or achievements where you've successfully implemented or managed a CRM system. This will demonstrate your capability to oversee their new Dynamics CRM system effectively.
✨Tip Number 4
Prepare to discuss your leadership style and experiences in line management. Be ready to share examples of how you've motivated teams and improved processes, as this role involves supervising others.
We think you need these skills to ace Senior CRM and Supporter Services Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Senior CRM and Supporter Services Officer position. Tailor your application to highlight relevant experience in membership organisations and CRM administration.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in line management and your familiarity with CRM systems. Provide specific examples of how you've successfully managed supporter services or similar roles in the past.
Show Your Passion: Since the Vegan Society values a commitment to veganism and animal welfare, make sure to express your passion for these causes in your application. Share any personal experiences or initiatives that demonstrate your dedication to a vegan lifestyle.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at The Vegan Society
✨Show Your Passion for Veganism
As the role is deeply connected to promoting a vegan lifestyle, make sure to express your passion for veganism and animal welfare during the interview. Share personal experiences or initiatives you've been involved in that align with the values of The Vegan Society.
✨Demonstrate CRM Expertise
Be prepared to discuss your experience with CRM systems, particularly Dynamics CRM if possible. Highlight specific examples of how you've managed membership databases, improved user engagement, or implemented strategies that led to increased member retention.
✨Highlight Leadership Skills
Since this position involves supervising others, be ready to talk about your line management experience. Provide examples of how you've successfully led teams, managed workloads, and fostered a collaborative environment.
✨Prepare for Data Analysis Questions
Given the importance of data analysis in this role, brush up on your MS Office skills, especially Excel. Be ready to discuss how you've used data to inform decisions, produce reports, or drive membership strategies in previous roles.
