At a Glance
- Tasks: Lead a friendly team, deliver great customer service, and manage store operations.
- Company: Join Co-op, a community-focused retailer with over 175 years of experience.
- Benefits: Enjoy 36 days holiday, a pension scheme, virtual healthcare, and a 30% discount on products.
- Why this job: Grow your career in a supportive environment while making a positive impact in your community.
- Qualifications: Must be 18 or over; no prior experience required as full training is provided.
- Other info: Flexible shifts, inclusive workplace, and opportunities for personal development.
Customer Team Leader 65 per hour Contract: 12-16 hours per week + regular overtime, permanent, part time. Varied shifts including early mornings from 6:30am, afternoons, late evenings until 10:00pm and weekends, to be discussed at interview. The role will also include working in our in-store bakery.
Full, paid training provided. You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales. We’re looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including:
- 36 days holiday
- A pension with up to 10% Co-op contribution
- Access to virtual healthcare services for you and your family
- A 30% discount on all Co-op products in our stores
As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team, coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
For over 175 years we’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
Key Responsibilities:
- Provide friendly and thoughtful service every day, often taking ownership for managing the store and handling challenging situations.
- Develop your team’s capabilities through coaching and training, fostering an inclusive culture where everyone’s voice is valued and respected.
- Ensure that the store remains safe, legal, and fully operational.
- Support your store manager by deputising when they’re not working and delivering a variety of HR processes.
- Lead the way when introducing new products and services in your store, working closely with your team to implement change and encourage open and honest feedback.
- Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan.
- Balance leading and supporting your team while being active on the shop floor.
- Flexibility to work a range of different shifts.
Benefits:
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends).
- A pension scheme with up to 10% employer contributions.
- Wagestream - a money management app giving you access to a percentage of your pay as you earn it.
- 36 days of holiday (including bank holidays, pro rata for part time colleagues).
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
- 24/7 employee assistance service.
- Rotas shared three weeks in advance and accessible on your phone.
- Cycle-to-work scheme.
Building an inclusive workplace: We celebrate our differences and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
As part of the application process for this job, you’ll need to complete two online assessments.
Food & Beverage Team Leader - Permanent, Part-time employer: Confidential
Contact Detail:
Confidential Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food & Beverage Team Leader - Permanent, Part-time
✨Tip Number 1
Familiarise yourself with Co-op's values and community initiatives. During your interview, you can demonstrate your alignment with their mission to make things fairer for members and communities, which will show that you're not just looking for a job, but are genuinely interested in contributing to their goals.
✨Tip Number 2
Prepare to discuss your leadership style and how you would support and develop your team. Think of specific examples from your past experiences where you've successfully coached or supervised others, as this role requires strong team leadership skills.
✨Tip Number 3
Be ready to talk about your flexibility with shifts. Since the role involves varied hours, showing that you can adapt to different schedules will be a big plus. Mention any previous experience working in similar environments with varied hours.
✨Tip Number 4
Engage with the local community before your interview. If you can share insights or experiences related to community involvement, it will highlight your commitment to building relationships and supporting the local Co-op community plan, which is a key aspect of the role.
We think you need these skills to ace Food & Beverage Team Leader - Permanent, Part-time
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Food & Beverage Team Leader position. Highlight key skills such as leadership, customer service, and team development in your application.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that align with the role. Emphasise any previous leadership roles or customer service experience, particularly in food and beverage settings.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for customer service and your ability to lead a team. Mention specific examples of how you've successfully managed teams or improved customer experiences in the past.
Prepare for Online Assessments: Since the application process includes online assessments, practice common assessment types such as situational judgement tests and personality questionnaires. This will help you feel more confident and perform better during the assessments.
How to prepare for a job interview at Confidential
✨Show Your Customer Service Skills
As a Food & Beverage Team Leader, you'll be expected to deliver excellent customer service. Prepare examples of how you've provided friendly and helpful service in the past, and be ready to discuss how you would handle challenging situations.
✨Demonstrate Leadership Qualities
You'll need to lead and support your team effectively. Think about times when you've coached or supervised others, and be prepared to share these experiences during the interview. Highlight your ability to foster an inclusive culture.
✨Understand the Role's Responsibilities
Familiarise yourself with the specific duties of a Customer Team Leader at Co-op, such as managing the store, handling HR processes, and implementing changes. This knowledge will show your genuine interest in the position and help you answer questions more confidently.
✨Be Flexible and Open-Minded
The role requires working varied shifts, so express your willingness to adapt to different schedules. Discuss any previous experience you have with flexible working hours and how you manage your time effectively.