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- Tasks: Assist customers with banking queries and provide excellent service in our friendly branches.
- Company: Join Danske Bank, Northern Ireland's leading bank, known for its supportive culture.
- Benefits: Enjoy a starting salary of £23,500, 22 days' leave, and flexible benefits tailored to you.
- Why this job: Be part of a team making a positive impact while growing your career in Personal Banking.
- Qualifications: No banking experience needed; just bring your customer service skills and eagerness to learn.
- Other info: We value diversity and welcome applicants from all backgrounds to strengthen our team.
The predicted salary is between 19500 - 26000 £ per year.
Kickstart your career with Danske Bank as a Customer Service Adviser in the North West Area! Join Northern Ireland's leading bank, where we're all about delivering top-notch service to personal and business customers through our friendly branches. Experience the best of both worlds: cutting-edge tech, mixed with local expertise and decision-making.
Why choose us? We're proud to be ranked among the top ten best places to work in Northern Ireland. If you share our values and enthusiasm, you'll shine in our Personal Banking teams! Be part of a team making waves and helping people, businesses, and society thrive. Check out where we're hiring: Coleraine and Ballymoney.
Here's the scoop: As a Customer Service Adviser, you'll handle everyday banking queries, help with digital questions, open new accounts, share product info, and manage customer meetings - all while delivering the amazing service we're famous for!
What you'll bring:
- Customer service experience preferably from retail, hospitality, or any customer-facing roles.
- Top-notch communication and relationship skills.
- A hunger to learn and adapt quickly.
- No banking experience needed - just the drive to make a positive impact and be a Danske Bank ambassador.
What we offer:
- Dive into endless career paths in Personal Banking. There's room for everyone to grow here!
- Our custom training programme kicks off with new colleagues coming together for the first two weeks, followed by more training in a supportive environment.
- We welcome talent from all backgrounds because it makes us stronger - our customers come from all walks of life, so our team should too!
Awesome benefits for you:
- Starting salary of £23,500.
- Enjoy 22 days' leave plus 10 bank holidays.
- Tailor your benefits: private medical care, extra holidays, and exclusive discounts.
- We offer flexible benefits centred on wellness, finances, and more, tailored to your needs.
- Need extra holidays or medical treatment? We've got free private medical care.
- Want to stretch your money further? Our Danske Discounts are perfect for you, with nonstop savings.
- Interested in gym memberships? We've got discounts.
- Plus, enjoy free breakfast on site!
Sounds good? Get applying! Hope to see you on the team!
If you have a disability, long term health condition or additional need that requires accommodation or adjustments during any stage of the recruitment process, please advise us of this on your CV & a member of the team will be in touch to discuss! Each one of us is different, and at Danske Bank we value and respect individual differences. Danske Bank is proud to be an equal opportunity workplace. That means that, as a committed equal opportunities employer, we welcome applications from all suitably qualified candidates regardless of (but not limited to); gender, ethnicity, background, nationality, generation, age, working style, religious background, sexual orientation, gender identity, gender expression and cognitive diversity.
To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
Customer Service Adviser - Coleraine & Ballymoney Branches employer: Danske Bank
Contact Detail:
Danske Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Adviser - Coleraine & Ballymoney Branches
✨Tip Number 1
Familiarise yourself with Danske Bank's values and culture. Understanding what they stand for will help you align your responses during interviews and show that you're a good fit for their team.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might encounter in the role. Think about how you would handle difficult customers or resolve complaints effectively.
✨Tip Number 3
Network with current or former employees of Danske Bank. They can provide valuable insights into the company culture and the expectations for the Customer Service Adviser role.
✨Tip Number 4
Prepare questions to ask during your interview. This shows your interest in the role and helps you determine if Danske Bank is the right fit for you, making you stand out as a candidate.
We think you need these skills to ace Customer Service Adviser - Coleraine & Ballymoney Branches
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Danske Bank is looking for in a Customer Service Adviser. Highlight key responsibilities and required skills that you possess.
Tailor Your CV: Customise your CV to reflect your customer service experience, especially from retail or hospitality. Emphasise your communication skills and any relevant achievements that demonstrate your ability to deliver excellent service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work at Danske Bank and how your values align with theirs. Be sure to include specific examples of your customer service experience.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Danske Bank
✨Show Your Customer Service Skills
Since the role is all about delivering top-notch service, be ready to share specific examples from your past experiences in retail or hospitality. Highlight how you handled difficult situations and turned them into positive outcomes.
✨Demonstrate Your Communication Skills
Effective communication is key for a Customer Service Adviser. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few questions to ask the interviewer to show your engagement and interest.
✨Express Your Willingness to Learn
Danske Bank values a hunger to learn and adapt. Be sure to convey your enthusiasm for personal growth and how you plan to embrace the training opportunities they offer. Share any relevant experiences where you quickly adapted to new challenges.
✨Emphasise Teamwork and Inclusivity
As part of a team that values diversity, it’s important to express your appreciation for different backgrounds and perspectives. Share examples of how you've worked effectively in diverse teams and contributed to an inclusive environment.
