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- Tasks: Be the friendly voice for customers, ensuring top-notch service and smooth operations.
- Company: Join Woodside Logistics Group, a dynamic team focused on customer care and support.
- Benefits: Enjoy 33 days holiday, a health plan, and opportunities for personal development.
- Why this job: This role offers a chance to grow in a fast-paced environment while making a real impact.
- Qualifications: You need great communication skills and experience with Microsoft packages in a busy office.
- Other info: We value diversity and inclusion, ensuring everyone feels they belong.
The predicted salary is between 24000 - 36000 £ per year.
Reporting to: General Manager / Customer Care Manager
Department: Woodside Distribution
Contract Type: Permanent
Shift Pattern: Monday to Friday
Hours of work: Week / Week
Work Location: On site at our Head Office, 61 Carrickfergus Road, Ballynure
The Role:
- Working with our existing Customer Care team, being the initial point of contact for our customers and partners.
- To provide and maintain excellent levels of Customer Care to ensure all goods are delivered within the required transit, therefore ensuring our delivery and collection performance is met and maintained.
- Working in a fast-paced environment with various areas of the role involving supporting the operation of the business, as well as customer care.
- To pro-actively foster and develop close working relationships with customers, partners and colleagues.
- To accurately input and update information onto our own and our partners' operating systems.
Employee specification:
- Possess excellent verbal, written and communication skills, with the ability to communicate across various media (e.g. telephone, e-mail and electronic messaging).
- Attention to detail and high level of accuracy.
- Passionate about delivering outstanding service to both customers and colleagues alike.
Essential criteria:
- 1 year previous experience in the use of all Microsoft packages.
- Previous experience in a fast-paced office environment dealing with a large volume of calls and administrative duties.
Benefits:
- Competitive salary.
- 33 days holidays per year.
- Fully funded health plan with Healthshield.
- Long service recognition.
- Cycle to work scheme.
- Opportunities for personal development.
- Role specific training.
Our Diversity and Inclusion commitments:
Woodside Logistics Group is committed to having an inclusive workplace where every employee feels they belong. If you require accommodations to be made during the recruitment process or have questions relating to accessibility, please contact us.
Please note the company operates pre-employment drugs screening testing and any offer of employment made is conditional upon a clear pre-employment drugs screening test.
Closing date: 18/04/2025
Location: Ballynure
Hours per week: 40
To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
Customer Care Representative employer: Woodside Logistics Group
Contact Detail:
Woodside Logistics Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Representative
✨Tip Number 1
Familiarise yourself with the company and its values. Understanding Woodside Logistics Group's commitment to customer care and inclusivity will help you align your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since the role requires excellent verbal and written communication, consider role-playing scenarios where you handle customer inquiries or complaints. This will help you feel more confident and prepared for real-life situations.
✨Tip Number 3
Highlight your experience in fast-paced environments. Be ready to share specific examples from your previous roles where you successfully managed high call volumes or administrative tasks, as this will demonstrate your ability to thrive under pressure.
✨Tip Number 4
Show your passion for customer service. During any interactions, whether it's an interview or a casual conversation, express your enthusiasm for helping customers and your commitment to delivering outstanding service, as this is crucial for the role.
We think you need these skills to ace Customer Care Representative
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Customer Care Representative position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Experience: Emphasise your previous experience in customer care or fast-paced office environments. Provide specific examples of how you've successfully handled customer interactions and administrative duties, showcasing your attention to detail and communication skills.
Craft a Strong Cover Letter: Write a compelling cover letter that expresses your passion for delivering outstanding service. Use this opportunity to explain why you want to work with Woodside Logistics Group and how you can contribute to their customer care team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Woodside Logistics Group
✨Showcase Your Communication Skills
As a Customer Care Representative, excellent verbal and written communication skills are crucial. During the interview, demonstrate your ability to articulate clearly and effectively, perhaps by discussing a time when you resolved a customer issue through effective communication.
✨Highlight Your Attention to Detail
Attention to detail is key in this role, especially when inputting and updating information. Be prepared to discuss specific examples from your previous experience where your attention to detail made a significant difference in your work.
✨Demonstrate Your Passion for Customer Service
The company values outstanding service delivery. Share your passion for helping customers and any relevant experiences that showcase your commitment to providing excellent customer care, even in challenging situations.
✨Prepare for Fast-Paced Scenarios
Since the role involves working in a fast-paced environment, be ready to discuss how you handle pressure and manage multiple tasks simultaneously. You might want to prepare a few examples of how you've successfully navigated busy periods in past roles.
