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- Tasks: Manage night audits, process payments, and assist guests with check-ins.
- Company: Delta Hotels by Marriott offers a seamless travel experience across the globe.
- Benefits: Join a diverse team with opportunities for growth and development.
- Why this job: Be part of a supportive culture where your service makes a difference.
- Qualifications: High school diploma required; no prior experience needed.
- Other info: Flexible hours perfect for students looking to gain work experience.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don't. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what's most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you.
POSITION SUMMARY
Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date. Process all payment types such as room charges, cash, checks, debit, or credit. Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges. Print contingency lists to have a record of all guests in case of emergency. Sell a room/accommodation to guests without reservations based on availability. Operate telephone switchboard station, process requests for wake-up calls, and advise guest of any messages. Complete the Room Rate Variance Report. Process all guest check-ins and assign room. Activate or reissue room keys using electronic key machine. Count bank at end of shift and secure bank. Balance and drop receipts according to Accounting specifications.
Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: Less than 1-year related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
AMRT1_UKCT
Clerk-Night Audit employer: Delta Hotels by Marriott Breadsall Priory Country Club
Contact Detail:
Delta Hotels by Marriott Breadsall Priory Country Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clerk-Night Audit
✨Tip Number 1
Familiarise yourself with the specific duties of a Night Audit Clerk. Understanding the end-of-day activities, such as posting charges and processing payments, will help you speak confidently about your ability to handle these tasks during any interviews.
✨Tip Number 2
Highlight your customer service skills. Since this role involves interacting with guests, be prepared to share examples of how you've provided excellent service in previous positions, even if they were not in the hospitality industry.
✨Tip Number 3
Demonstrate your attention to detail. The Night Audit Clerk position requires accuracy in financial reporting and guest management, so think of instances where your meticulous nature has benefited your previous employers.
✨Tip Number 4
Research Delta Hotels and their values. Showing that you understand their commitment to providing a seamless travel experience can set you apart from other candidates and demonstrate your genuine interest in the role.
We think you need these skills to ace Clerk-Night Audit
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Clerk-Night Audit position. Tailor your application to highlight relevant skills and experiences that align with these duties.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant work experience, particularly any roles in hospitality or customer service. Use bullet points for clarity and focus on achievements that demonstrate your attention to detail and ability to handle guest needs.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of Delta Hotels that resonate with you, and explain how your skills can contribute to their mission of providing exceptional service.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are crucial for the Clerk-Night Audit position.
How to prepare for a job interview at Delta Hotels by Marriott Breadsall Priory Country Club
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of a Clerk-Night Audit. Familiarise yourself with tasks like processing payments, running night audits, and handling guest check-ins, as these will likely come up during the interview.
✨Showcase Customer Service Skills
Since this role involves direct interaction with guests, be prepared to discuss your customer service experience. Share specific examples of how you've gone above and beyond to meet guests' needs or resolve issues, demonstrating your ability to provide warm and professional service.
✨Prepare for Situational Questions
Expect situational questions that assess how you would handle various scenarios, such as dealing with a difficult guest or managing multiple tasks at once. Think of examples from your past experiences that highlight your problem-solving skills and ability to stay calm under pressure.
✨Dress Professionally
Even though the interview may be informal, dressing professionally is crucial. It shows respect for the company and the position you're applying for. Aim for smart attire that reflects the hospitality industry’s standards, ensuring you make a great first impression.
