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- Tasks: Welcome guests, manage check-ins/outs, and ensure top-notch service throughout their stay.
- Company: Join the Copthorne Tara Hotel, a stylish 4-star hotel in vibrant Kensington.
- Benefits: Enjoy social events, training, career development, and employee discounts.
- Why this job: Be part of a dynamic team, enhance your hospitality skills, and make lasting connections.
- Qualifications: No specific experience required; just bring your passion for customer service!
- Other info: Opportunities for apprenticeships and promotions within a global hotel group.
The predicted salary is between 28800 - 43200 £ per year.
The Copthorne Tara Hotel London Kensington is looking for a Guest Relations Executive who can ensure the highest possible standards of service excellence and hospitality are extended to all guests at all times, maximizing revenue opportunities while maintaining legal requirements and company standards. The role involves ensuring all VIP guests are looked after prior to, throughout, and after their stay.
Duties & Responsibilities:
- Accurately register guests into the hotel and check guests out of the hotel.
- Efficiently respond to any guest enquiries and communicate effectively with colleagues and superiors.
- Provide a friendly and personable service to hotel guests at all times.
- Be fully cognisant with the hotel computer system and apply the knowledge in the most appropriate manner according to guest requirements.
- Have full knowledge of hotel room rates and policies as applied to guests, actively earning revenue for the hotel.
- Be familiar with reservation procedures and the importance of applying standards accurately and consistently.
- Be familiar with the hotel door key system, issuing keys accurately to guests and liaising with security if guests have problems accessing rooms.
- Be fully aware of the hotel's procedures and policies for VIP guests, late arrivals, and cancelled reservations.
- Understand fully the billing/accounting cycle for guest bills and ensure that all accounts processed meet the required standard.
- Be responsible for the cash float issued, maintaining it in appropriate denominations for use in reception.
- Report any discrepancies immediately in accordance with company standards.
- Assist the team by being punctual to work according to schedules.
- Have full knowledge of any special offers/promotions affecting the hotel.
- Report faulty equipment immediately.
- Actively participate in interdepartmental liaison to build rapport and communication.
- Help maintain and contribute to team morale and spirit.
- Attend any departmental and hotel meetings as required.
- Actively participate in handover.
- Undertake any other reasonable tasks as requested by hotel management.
Benefits Package:
- Social events, wellbeing and team activities
- Training and development
- Cash health plan cover option available
- Apprenticeship/placement opportunities
- Career development and salary reviews
- Interest-free season ticket loan scheme
- Uniform (laundry/dry cleaning for uniform)
- Meals provided on duty
- Length of service related holiday scheme
- Eye care vouchers
- Employee discounted accommodation and F&B
- Life assurance
- Recommend a friend scheme
- And many more.
There are real opportunities to develop and gain promotion within the industry.
About the Hotel:
The Copthorne Tara Hotel London Kensington is an elegant contemporary 4-star hotel in prestigious Kensington, located two minutes walk to High Street Kensington Underground station, making exploring easy. The hotel offers well-appointed and comfortable guest rooms combining standard, superior, and club accommodation. Club rooms offer iconic views over the city and include club lounge access for complimentary breakfast and refreshments. Guests can sample authentic Singaporean, Malaysian, and Chinese cuisine at Bugis Street, traditional pub fare at the Brasserie Restaurant & Bar, or relax in our tea lounge.
About the Group:
Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by. Properties under the group are placed into four collections: Lengs Collection, M Social Collection, Millennium Collection, Copthorne Collection, and The Biltmore Mayfair. Each collection has its own distinct personality, character, and clearly defined hotel brands tailored to suit different types of guests.
We are an equal opportunities employer. In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process. Successful applicants will provide their right to work in the UK, which will be verified using Trust ID Scanners and Software.
Guest Relations Executive employer: Copthorne Tara Hotel London Kensington
Contact Detail:
Copthorne Tara Hotel London Kensington Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relations Executive
✨Tip Number 1
Familiarise yourself with the Copthorne Tara Hotel's services and amenities. Knowing the ins and outs of what the hotel offers will help you engage confidently with guests and demonstrate your commitment to providing excellent service.
✨Tip Number 2
Practice your communication skills, especially in handling guest inquiries. Being able to respond effectively and warmly to questions or concerns is crucial for a Guest Relations Executive, so consider role-playing scenarios with friends or family.
✨Tip Number 3
Network with current or former employees of the hotel or similar establishments. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 4
Stay updated on hospitality trends and customer service best practices. Showing that you are knowledgeable about the industry can set you apart from other candidates and demonstrate your passion for the role.
We think you need these skills to ace Guest Relations Executive
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Guest Relations Executive position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the hotel. Mention specific aspects of the Copthorne Tara Hotel that appeal to you, and explain how you can contribute to their service excellence and hospitality standards.
Highlight Relevant Experience: In your CV, emphasise any previous roles in customer service or hospitality. Use specific examples to demonstrate your ability to handle guest enquiries, manage reservations, and provide exceptional service.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial in a guest relations role.
How to prepare for a job interview at Copthorne Tara Hotel London Kensington
✨Know the Hotel Inside Out
Before your interview, make sure you research the Copthorne Tara Hotel thoroughly. Familiarise yourself with its services, amenities, and any special offers or promotions. This knowledge will help you demonstrate your enthusiasm for the role and show that you're genuinely interested in contributing to the hotel's success.
✨Showcase Your Customer Service Skills
As a Guest Relations Executive, exceptional customer service is key. Prepare examples from your past experiences where you've gone above and beyond for guests. Highlight your ability to handle enquiries and resolve issues effectively, as this will be crucial in impressing the interviewers.
✨Demonstrate Team Spirit
The role requires strong interdepartmental communication and teamwork. Be ready to discuss how you've collaborated with colleagues in previous roles. Emphasise your ability to contribute positively to team morale and how you can help maintain a supportive work environment.
✨Prepare for Scenario Questions
Expect scenario-based questions during the interview, such as how you would handle a difficult guest or a last-minute booking. Practise your responses to these types of questions, focusing on your problem-solving skills and ability to remain calm under pressure.
