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For Companies At a Glance
- Tasks: Lead a luxury venue, ensuring exceptional guest experiences and managing high-volume operations.
- Company: Join a groundbreaking hospitality group redefining nightlife in London with world-class dining and entertainment.
- Benefits: Enjoy a vibrant work environment, competitive salary, and opportunities for creative expression.
- Why this job: Be part of an exciting culture that attracts global tastemakers and offers dynamic late-night experiences.
- Qualifications: 5+ years in luxury hospitality or nightlife, with a passion for exceptional service and leadership.
- Other info: Ideal for night owls; peak hours are Thursday to Saturday, with a hands-on leadership approach.
The predicted salary is between 72000 - 100000 £ per year.
The Company
Our client is a groundbreaking luxury hospitality and entertainment group, redefining nightlife and cultural experiences in London. More than just a venue, this is a multi-dimensional destination where world-class dining, electrifying live performances, and an exclusive membership community converge. From high-energy late-night experiences to intimate, high-profile gatherings, this is a space that attracts global tastemakers, creatives, and industry leaders. As they continue to evolve, they are seeking a visionary General Manager to take ownership of one of London’s most dynamic and prestigious hospitality spaces.
The Role
This is a leadership position for someone who understands that exceptional hospitality is an art form and who thrives when the sun goes down. The General Manager will be the driving force behind an elevated guest experience, leading from the front to create an atmosphere that is high-energy, meticulously curated, full of soul and authenticity. With a multi-outlet, high-volume operation, this role is perfect for someone who can balance seamless execution with commercial instinct and creative activation. There is significant opportunity to bring the venue's diverse spaces to life, curating experiences that surprise, delight, and drive revenue especially during the late-night peak hours that define this brand.
Key Responsibilities:
- Oversee seamless venue operations, ensuring exceptional guest experiences from arrival to departure.
- Manage financial performance, driving weekly revenues between £80,000 - £100,000, with a focus on optimising key sales metrics.
- Activate spaces cleverly, creating new opportunities for guest engagement and revenue generation.
- Curate a dynamic social environment, balancing refined hospitality with a vibrant energy.
- Establish and refine structured procedures to enhance operational efficiency.
- Be a hands-on presence during peak service times, including evenings, late nights, and weekends.
- Develop a strong, service-led team culture, mentoring and inspiring staff to deliver at the highest level consistently.
The Candidate
We are seeking a General Manager who embodies charisma, precision, and a deep passion for hospitality but above all, someone who lives for the night. The ideal candidate will have:
- 5+ years of leadership experience in high-profile restaurants, luxury hospitality, or premium nightlife venues.
- Nocturnal tendencies! Peak nights are Thursday - Saturday and things can go late!
- An intuitive understanding of guest experience design, ensuring every interaction is exceptional.
- Strong commercial acumen, with the ability to analyse financial performance and implement strategies to optimise profitability.
- A natural ability to create atmosphere, reading a room and adjusting the energy instantaneously.
- A track record of commercial success, with expertise in revenue optimisation, cost control, and team performance.
- A creative mindset, bringing fresh ideas to activate spaces and maximise their potential.
- A hands-on leadership style, leading from the floor and setting impeccable service standards.
- Experience in membership-driven environments, with an understanding of high-net-worth clientele.
General Manager Luxury Multi Outlet Role - Nightowls Only employer: Troika
Contact Detail:
Troika Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager Luxury Multi Outlet Role - Nightowls Only
✨Tip Number 1
Network within the luxury hospitality and nightlife sectors. Attend industry events, join relevant online forums, and connect with professionals on platforms like LinkedIn. Building relationships with key players can give you insights into the role and potentially lead to referrals.
✨Tip Number 2
Familiarise yourself with the latest trends in luxury hospitality and nightlife. Stay updated on what successful venues are doing to enhance guest experiences, especially during peak hours. This knowledge will help you demonstrate your understanding of the industry during interviews.
✨Tip Number 3
Showcase your leadership style by sharing specific examples of how you've successfully managed teams in high-pressure environments. Highlight your ability to inspire and mentor staff, as this is crucial for creating a strong service-led culture.
✨Tip Number 4
Prepare to discuss your commercial acumen in detail. Be ready to talk about how you've previously driven revenue growth and optimised financial performance in similar roles. Use metrics and success stories to illustrate your impact.
We think you need these skills to ace General Manager Luxury Multi Outlet Role - Nightowls Only
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in luxury hospitality and nightlife. Emphasise leadership roles and any achievements that demonstrate your ability to drive revenue and enhance guest experiences.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the nightlife industry and your understanding of exceptional hospitality. Share specific examples of how you've created memorable guest experiences or improved operational efficiency in previous roles.
Showcase Your Leadership Style: When detailing your experience, focus on your hands-on leadership style. Describe how you mentor and inspire teams, especially in high-pressure environments, and how you maintain service standards during peak times.
Highlight Financial Acumen: Demonstrate your commercial acumen by including examples of how you've successfully managed financial performance in past roles. Discuss strategies you've implemented to optimise profitability and drive revenue growth.
How to prepare for a job interview at Troika
✨Show Your Passion for Hospitality
Make sure to convey your genuine love for the hospitality industry. Share personal anecdotes that highlight your experiences in high-profile venues and how they shaped your understanding of exceptional guest service.
✨Demonstrate Financial Acumen
Be prepared to discuss your experience with managing financial performance. Bring examples of how you've driven revenue in previous roles, particularly in high-volume settings, and be ready to talk about key sales metrics you've optimised.
✨Highlight Your Leadership Style
Discuss your hands-on leadership approach and how you inspire and mentor your team. Provide specific examples of how you've cultivated a strong service culture and improved team performance in past positions.
✨Be Creative and Innovative
Showcase your ability to think outside the box when it comes to curating unique guest experiences. Prepare ideas on how you would activate the venue's diverse spaces and engage guests, especially during peak late-night hours.
