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- Tasks: Be the go-to person for customers, helping them with vehicle issues and repair timelines.
- Company: Join our award-winning family business, known for its friendly atmosphere and success.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Make a real impact by ensuring customer satisfaction and building lasting relationships.
- Qualifications: Excellent communication skills and a clean UK driving licence are essential; motor trade experience is a plus.
- Other info: Apply by 29th April to be part of our dynamic Aftersales team!
The predicted salary is between 24000 - 36000 £ per year.
We are currently looking to expand our friendly and successful Hyundai Aftersales team within our award-winning family business. Reporting directly to the Aftersales Manager, you will be a liaison between customers and the Aftersales department by communicating with customers regarding vehicle problems and repair timelines as well as supporting the retail parts department.
Duties include:
- Communicate with customers regarding vehicle problems and warranty issues.
- Maintain positive relationships with customers to ensure repeat and return customers.
- Answer customer questions about services, including when to expect vehicle repairs.
- Display extensive knowledge about products and services.
- Time management to ensure customer vehicle is finished on time and details for customer services rendered and costs for those services, ensuring satisfaction at every step of the customer journey.
- Using all methods of customer communication, including online bookings, phone calls, and in-person interactions, to schedule and book appointments, vehicle drop-offs, and vehicle pick-ups.
- Communication with technicians about vehicle statuses, and ensure that vehicles will be ready for customers on time.
- Act as a support for customers when communicating vehicle problems and needs to the repair department.
- Liaise with technicians about parts ordering to ensure essential parts are available when vehicle repairs require them, and communicate any time restrictions to customers in a timely manner.
- Process customer payments.
- Demonstrate extensive knowledge of the service department.
- Assist in the day-to-day running of the retail parts department.
Previous Motor Trade experience is preferable. You must possess excellent communication skills and strong organisational and administration skills. A clean and valid UK driving licence is essential.
To Apply, please forward your CV via the APPLY button below. Closing date Tuesday 29th April. Dalys Garage Limited is an Equal Opportunities Employer.
Aftersales Advisor employer: Daly's Garage
Contact Detail:
Daly's Garage Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Advisor
✨Tip Number 1
Familiarise yourself with Hyundai's products and services. Understanding the specifics of their vehicles and common issues can help you communicate effectively with customers and technicians, showcasing your knowledge during interviews.
✨Tip Number 2
Practice your communication skills. Since the role involves liaising with customers and technicians, being able to convey information clearly and confidently will set you apart. Consider role-playing scenarios with a friend to build your confidence.
✨Tip Number 3
Highlight any previous experience in customer service or the motor trade. If you've worked in similar roles, be ready to discuss specific examples of how you maintained customer relationships and handled vehicle-related queries.
✨Tip Number 4
Demonstrate your organisational skills. Think of ways to showcase your time management abilities, such as discussing how you prioritised tasks in past jobs. This will reassure us that you can handle the demands of the Aftersales Advisor role.
We think you need these skills to ace Aftersales Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the motor trade and customer service. Emphasise any previous roles where you communicated with customers about vehicle issues or managed repair timelines.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and organisational abilities. Mention specific examples of how you've maintained positive customer relationships and handled vehicle repairs in the past.
Showcase Your Knowledge: In your application, demonstrate your understanding of the automotive industry and Hyundai's products and services. This will show that you're not just interested in the job, but also in the company and its offerings.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Aftersales Advisor role.
How to prepare for a job interview at Daly's Garage
✨Show Your Communication Skills
As an Aftersales Advisor, you'll be the bridge between customers and the service department. Make sure to demonstrate your excellent communication skills during the interview by clearly articulating your thoughts and actively listening to questions.
✨Demonstrate Product Knowledge
Familiarise yourself with Hyundai's products and services before the interview. Being able to discuss specific vehicle features or common repair issues will show that you're knowledgeable and genuinely interested in the role.
✨Highlight Your Organisational Skills
Time management is crucial in this role. Be prepared to share examples from your past experiences where you successfully managed multiple tasks or appointments, ensuring customer satisfaction and timely service.
✨Prepare for Customer Scenarios
Think about potential customer interactions you might face as an Aftersales Advisor. Prepare to discuss how you would handle difficult situations, such as a customer unhappy with a repair timeline, to showcase your problem-solving abilities.
